Telephone Answering Service

Type: Tender
ID: 1012923
Category: Call Center Services
Title: Telephone Answering Service
Clients Approx Budget: Need Best Proposals
Volume of Work: 1 Year Contract
Description: We are US based looking to outsource our requirement of Call Center Service. We are looking for Telephone Answering Service. The duration of the contract is 1 year with 4 annual additional periods.

Scope:
1. Provide telephone support to answer calls
2. Service should be available 7 days/week, 24 hours/day and 365 days/year to students
3. Respond to inquiries concerning missing financial aid forms or other documentation
4. Respond to inquiries concerning deadlines, available aid, and status including disbursement dates and date credited to student account
5. Monthly reports providing metrics on all new cases, closed cases, and current/open cases.

This is an on shore and offsite tender. Interested service providers are requested to contact no later than December, 14, 2011 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.

Country: United States
Posted Date: 30-11-2011

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