Type: Project
ID: 1009089
Category: Call Center Services
Title: Inbound And Outbound Customer Service
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are looking to outsource our requirement of Call Center Service. We are looking for inbound and outbound customer service.
The task will include:
-answering phone calls
-reply to emails
-booking service on our database
-posting adverts
-reply to emails and live chat
-writing some short articles for our websites
-being in control of daily schedules.
TELEMARKETING TASKS
-searching for new potential customers
-calling potential customer and offering our services
-telemarketing.
Interested service providers are requested to contact as soon as possible along with their quotes and experience.
Country: United Kingdom
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Inbound Call Answering Service For IT Company
Type: Project
ID: 1008759
Category: Call Center Services
Title: Inbound Call Answering Service For IT Company
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are looking to outsource our requirement of Call Center Service. We are looking for Inbound call answering service for IT company. We are a website and Smartphone application development company. We need someone that can receive calls and collect basic info which must include clients name, contact info and best time to call them.
The providers must have:
1. Good phone skills; experience as telemarketer, receptionist, call center etc is highly desirable.
2. Native English speaker with a neutral American accent.
3. Basic familiarity with websites and apps for smart phones (iphone, Blackberry etc) is nice to have.
4. Basic to intermediate skills in MS Word, Excel, and Outlook (or comparable)
5. Available during normal business hours and a reliable telephone service is required.
6. It's a work-from-home opportunity.
7. Stay-at-Home moms, and college students are encourages to apply.
Interested service providers are requested to contact as soon as possible along with their quotes and experience.
Country: United States
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ID: 1008759
Category: Call Center Services
Title: Inbound Call Answering Service For IT Company
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are looking to outsource our requirement of Call Center Service. We are looking for Inbound call answering service for IT company. We are a website and Smartphone application development company. We need someone that can receive calls and collect basic info which must include clients name, contact info and best time to call them.
The providers must have:
1. Good phone skills; experience as telemarketer, receptionist, call center etc is highly desirable.
2. Native English speaker with a neutral American accent.
3. Basic familiarity with websites and apps for smart phones (iphone, Blackberry etc) is nice to have.
4. Basic to intermediate skills in MS Word, Excel, and Outlook (or comparable)
5. Available during normal business hours and a reliable telephone service is required.
6. It's a work-from-home opportunity.
7. Stay-at-Home moms, and college students are encourages to apply.
Interested service providers are requested to contact as soon as possible along with their quotes and experience.
Country: United States
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Call Center Assessment Services
Type: Tender
ID: 1008742
Category: Call Center Services
Title: Call Center Assessment Services
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are US based looking to outsource our requirement of Call Center Service. We are looking for provider for Call Center Assessment Services.
Scope:
1. Call Center Organizational Structure Review – Review the entire organizational structure that involves call center like activities and make recommendations as to the allocation of responsibilities for different functions and processes that result in improved working efficiency and productive working relationships.
2. Call Center Operations Assessment- Assess the Call Center’s daily operations, processes, and technology by submitting each of these to rigorous review to identify shortfalls including Call Center’s efficiency based on recognized best practices for the industry. Confirm staffing requirements by first ensuring effective use of current staff then assessing if additional staff are required. Evaluate appropriateness of existing classification structure.
3. Call Center Gap Analysis- Provide an in-depth written report of the assessment’s findings, indentifying which practices and processes used by the Call Center meet or fall below industry standard based on a comprehensive review of existing call center reports, management expectations and front line employee measured performance..
4. Identify Call Center Training Needs- Identify a course of action and topics for training to close knowledge gaps including recognized common Call Center protocols as well as content information.
5. Determine Technology Needs and Costs- Make recommendation for changes to current technology uses considering best in class technology. Cost estimates should include not only cost to implement changes but also on-going costs to maintain.
6. Documented recommendations should encompass, but not be limited to the following: structure of call prompts, queue structure, call recording, call campaigning, after-hour messages, call-back appointment automation.
This is an on shore and off site tender. Interested service providers are requested to contact no later than October, 12, 2010 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United States
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ID: 1008742
Category: Call Center Services
Title: Call Center Assessment Services
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are US based looking to outsource our requirement of Call Center Service. We are looking for provider for Call Center Assessment Services.
Scope:
1. Call Center Organizational Structure Review – Review the entire organizational structure that involves call center like activities and make recommendations as to the allocation of responsibilities for different functions and processes that result in improved working efficiency and productive working relationships.
2. Call Center Operations Assessment- Assess the Call Center’s daily operations, processes, and technology by submitting each of these to rigorous review to identify shortfalls including Call Center’s efficiency based on recognized best practices for the industry. Confirm staffing requirements by first ensuring effective use of current staff then assessing if additional staff are required. Evaluate appropriateness of existing classification structure.
3. Call Center Gap Analysis- Provide an in-depth written report of the assessment’s findings, indentifying which practices and processes used by the Call Center meet or fall below industry standard based on a comprehensive review of existing call center reports, management expectations and front line employee measured performance..
4. Identify Call Center Training Needs- Identify a course of action and topics for training to close knowledge gaps including recognized common Call Center protocols as well as content information.
5. Determine Technology Needs and Costs- Make recommendation for changes to current technology uses considering best in class technology. Cost estimates should include not only cost to implement changes but also on-going costs to maintain.
6. Documented recommendations should encompass, but not be limited to the following: structure of call prompts, queue structure, call recording, call campaigning, after-hour messages, call-back appointment automation.
This is an on shore and off site tender. Interested service providers are requested to contact no later than October, 12, 2010 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United States
Want to Apply for this
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