Type: Tender
ID: 1012994
Category: Call Center Services
Title: Telephone Answering Service
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are US based looking to outsource our requirement of Call Center Service. We are looking for Telephone Answering Service.
Scope:
Provision of distribution, fulfillment and call center services.
This is an on shore and offsite tender. Interested service providers are requested to contact no later than December, 28, 2011 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United States
Posted Date: 15-12-2011
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Outbound Contact Center
Type: Project
ID: 1012983
Category: Call Center Services
Title: Outbound Contact Center
Clients Approx Budget: 1 USD/Hr
Volume of Work:
Description: We are looking to outsource our requirement of Call Center Service. We are looking for Outbound Contact Center. We need someone that can contact past customers and invite them for ongoing training events. There are around 3000 customers. The provider must be fluent in English. Initially the payout is 1 USD/Hr.
Interested service providers are requested to contact as soon as possible along with their quotes and experience.
Country: United States
Posted Date: 14-12-2011
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ID: 1012983
Category: Call Center Services
Title: Outbound Contact Center
Clients Approx Budget: 1 USD/Hr
Volume of Work:
Description: We are looking to outsource our requirement of Call Center Service. We are looking for Outbound Contact Center. We need someone that can contact past customers and invite them for ongoing training events. There are around 3000 customers. The provider must be fluent in English. Initially the payout is 1 USD/Hr.
Interested service providers are requested to contact as soon as possible along with their quotes and experience.
Country: United States
Posted Date: 14-12-2011
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Provision of Call Handling Service
Type: Tender
ID: 1012980
Category: Call Center Services
Title: Provision of Call Handling Service
Clients Approx Budget: Need Best Proposal
Volume of Work: 2 Years Contract
Description: We are Ireland based looking to outsource our requirement of Call Center Service. We are looking for Provision of Call Handling Service. The duration of the contract is 2 years with two years extension.
Scope:
1. Provision of enquiry and feedback handling services
2. Provision of email, call, feedback and online enquiry support services.
This is an on shore and offsite tender. Interested service providers are requested to contact no later than January, 23, 2012 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: Ireland
Posted Date: 14-12-2011
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ID: 1012980
Category: Call Center Services
Title: Provision of Call Handling Service
Clients Approx Budget: Need Best Proposal
Volume of Work: 2 Years Contract
Description: We are Ireland based looking to outsource our requirement of Call Center Service. We are looking for Provision of Call Handling Service. The duration of the contract is 2 years with two years extension.
Scope:
1. Provision of enquiry and feedback handling services
2. Provision of email, call, feedback and online enquiry support services.
This is an on shore and offsite tender. Interested service providers are requested to contact no later than January, 23, 2012 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: Ireland
Posted Date: 14-12-2011
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Inbound/Outbound Call Center for Educational Institution
Type: Tender
ID: 1012978
Category: Call Center Services
Title: Inbound/Outbound Call Center for Educational Institution
Clients Approx Budget: Need Best Proposal
Volume of Work: 3 Years Contract
Description: We are UK based looking to outsource our requirement of Call Center Service. We are looking for Call Center for Educational Institution. The duration of the contract is 3 years.
Scope:
1. Implementation of communication and centre for handling data
2. Administration of communication and centre for handling data
3. The services are needed for development and traning agency of education institution
4. Handling of inbound/outbound traffic through email, telephone, website, events etc
5. The service must be provided from 8:00 to 20:00 Monday to Friday (excluding public holidays).
This is an on shore and offsite tender. Interested service providers are requested to contact no later than January, 26, 2012 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United Kingdom
Posted Date: 14-12-2011
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ID: 1012978
Category: Call Center Services
Title: Inbound/Outbound Call Center for Educational Institution
Clients Approx Budget: Need Best Proposal
Volume of Work: 3 Years Contract
Description: We are UK based looking to outsource our requirement of Call Center Service. We are looking for Call Center for Educational Institution. The duration of the contract is 3 years.
Scope:
1. Implementation of communication and centre for handling data
2. Administration of communication and centre for handling data
3. The services are needed for development and traning agency of education institution
4. Handling of inbound/outbound traffic through email, telephone, website, events etc
5. The service must be provided from 8:00 to 20:00 Monday to Friday (excluding public holidays).
This is an on shore and offsite tender. Interested service providers are requested to contact no later than January, 26, 2012 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United Kingdom
Posted Date: 14-12-2011
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Telephone Answering Service
Type: Tender
ID: 1012923
Category: Call Center Services
Title: Telephone Answering Service
Clients Approx Budget: Need Best Proposals
Volume of Work: 1 Year Contract
Description: We are US based looking to outsource our requirement of Call Center Service. We are looking for Telephone Answering Service. The duration of the contract is 1 year with 4 annual additional periods.
Scope:
1. Provide telephone support to answer calls
2. Service should be available 7 days/week, 24 hours/day and 365 days/year to students
3. Respond to inquiries concerning missing financial aid forms or other documentation
4. Respond to inquiries concerning deadlines, available aid, and status including disbursement dates and date credited to student account
5. Monthly reports providing metrics on all new cases, closed cases, and current/open cases.
This is an on shore and offsite tender. Interested service providers are requested to contact no later than December, 14, 2011 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United States
Posted Date: 30-11-2011
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ID: 1012923
Category: Call Center Services
Title: Telephone Answering Service
Clients Approx Budget: Need Best Proposals
Volume of Work: 1 Year Contract
Description: We are US based looking to outsource our requirement of Call Center Service. We are looking for Telephone Answering Service. The duration of the contract is 1 year with 4 annual additional periods.
Scope:
1. Provide telephone support to answer calls
2. Service should be available 7 days/week, 24 hours/day and 365 days/year to students
3. Respond to inquiries concerning missing financial aid forms or other documentation
4. Respond to inquiries concerning deadlines, available aid, and status including disbursement dates and date credited to student account
5. Monthly reports providing metrics on all new cases, closed cases, and current/open cases.
This is an on shore and offsite tender. Interested service providers are requested to contact no later than December, 14, 2011 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United States
Posted Date: 30-11-2011
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After Hours Answering Service
Type: Tender
ID: 1012901
Category: Call Center Services
Title: After Hours Answering Service
Clients Approx Budget: Need Best Proposals
Volume of Work: 1 Year Contract
Description: We are US based looking to outsource our requirement of Call Center Service. We are looking for After Hours Answering Service. The duration of the contract is 1 year with 4, one year additional extension period.
Scope:
1. Provide after hours, training days, on holidays, and as needed, 24/7 Call Answering Services
2. Answering service must maintain accurate records for all invoiced calls.
This is an on shore and offsite tender. Interested service providers are requested to contact no later than December, 5, 2011 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United States
Posted Date: 25-11-2011
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ID: 1012901
Category: Call Center Services
Title: After Hours Answering Service
Clients Approx Budget: Need Best Proposals
Volume of Work: 1 Year Contract
Description: We are US based looking to outsource our requirement of Call Center Service. We are looking for After Hours Answering Service. The duration of the contract is 1 year with 4, one year additional extension period.
Scope:
1. Provide after hours, training days, on holidays, and as needed, 24/7 Call Answering Services
2. Answering service must maintain accurate records for all invoiced calls.
This is an on shore and offsite tender. Interested service providers are requested to contact no later than December, 5, 2011 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United States
Posted Date: 25-11-2011
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Inbound Telephone Answering Services
Type: Tender
ID: 1012895
Category: Call Center Services
Title: Inbound Telephone Answering Services
Clients Approx Budget: Need Best Proposals
Volume of Work: Jan 2012 to Dec 2012
Description: We are US looking to outsource our requirement of Call Center Service. We are looking for Inbound Telephone Answering Services. The duration of the contract is from Jan 2012 to Dec 2012.
Scope:
1. Answering service operators must be able to fluently communicate in the English language
2. Answering service will not “outsource” receipt of calls
3. Maintain accurate records for all invoiced calls
4. Average call length is ten (10) minutes
5. Use script to collect and record required call information
6. Generate reports with required information, all specific details given by caller in response to questions asked
7. Answer Hotline on holidays and weekends
8. All calls must be answered within five (5) rings
9. Approximately 500 calls per month will be miscellaneous requests for information
10. Billing must be on a 12 month cycle
11. Billing must be for incoming calls only.
This is an on shore and offsite tender. Interested service providers are requested to contact no later than November, 29, 2011 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United States
Posted Date: 25-11-2011
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ID: 1012895
Category: Call Center Services
Title: Inbound Telephone Answering Services
Clients Approx Budget: Need Best Proposals
Volume of Work: Jan 2012 to Dec 2012
Description: We are US looking to outsource our requirement of Call Center Service. We are looking for Inbound Telephone Answering Services. The duration of the contract is from Jan 2012 to Dec 2012.
Scope:
1. Answering service operators must be able to fluently communicate in the English language
2. Answering service will not “outsource” receipt of calls
3. Maintain accurate records for all invoiced calls
4. Average call length is ten (10) minutes
5. Use script to collect and record required call information
6. Generate reports with required information, all specific details given by caller in response to questions asked
7. Answer Hotline on holidays and weekends
8. All calls must be answered within five (5) rings
9. Approximately 500 calls per month will be miscellaneous requests for information
10. Billing must be on a 12 month cycle
11. Billing must be for incoming calls only.
This is an on shore and offsite tender. Interested service providers are requested to contact no later than November, 29, 2011 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United States
Posted Date: 25-11-2011
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Inbound Customer Support
Type: Project
ID: 1012876
Category: Call Center Services
Title: Inbound Customer Support
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are looking to outsource our requirement of Call Center Service. We are looking for Inbound Customer Support. We need someone that can take calls from 8:30pm-8:30am. The calls will be from US customers who wants to get a shipment quotes.
Interested service providers are requested to contact as soon as possible along with their quotes and experience.
Country: United States
Posted Date: 23-11-2011
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ID: 1012876
Category: Call Center Services
Title: Inbound Customer Support
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are looking to outsource our requirement of Call Center Service. We are looking for Inbound Customer Support. We need someone that can take calls from 8:30pm-8:30am. The calls will be from US customers who wants to get a shipment quotes.
Interested service providers are requested to contact as soon as possible along with their quotes and experience.
Country: United States
Posted Date: 23-11-2011
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Inbound Customer Support
Type: Project
ID: 1012876
Category: Call Center Services
Title: Inbound Customer Support
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are looking to outsource our requirement of Call Center Service. We are looking for Inbound Customer Support. We need someone that can take calls from 8:30pm-8:30am. The calls will be from US customers who wants to get a shipment quotes.
Interested service providers are requested to contact as soon as possible along with their quotes and experience.
Country: United States
Posted Date: 23-11-2011
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ID: 1012876
Category: Call Center Services
Title: Inbound Customer Support
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are looking to outsource our requirement of Call Center Service. We are looking for Inbound Customer Support. We need someone that can take calls from 8:30pm-8:30am. The calls will be from US customers who wants to get a shipment quotes.
Interested service providers are requested to contact as soon as possible along with their quotes and experience.
Country: United States
Posted Date: 23-11-2011
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Inbound Customer Support
Type: Project
ID: 1012876
Category: Call Center Services
Title: Inbound Customer Support
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are looking to outsource our requirement of Call Center Service. We are looking for Inbound Customer Support. We need someone that can take calls from 8:30pm-8:30am. The calls will be from US customers who wants to get a shipment quotes.
Interested service providers are requested to contact as soon as possible along with their quotes and experience.
Country: United States
Posted Date: 23-11-2011
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ID: 1012876
Category: Call Center Services
Title: Inbound Customer Support
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are looking to outsource our requirement of Call Center Service. We are looking for Inbound Customer Support. We need someone that can take calls from 8:30pm-8:30am. The calls will be from US customers who wants to get a shipment quotes.
Interested service providers are requested to contact as soon as possible along with their quotes and experience.
Country: United States
Posted Date: 23-11-2011
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Inbound Customer Support
Type: Project
ID: 1012876
Category: Call Center Services
Title: Inbound Customer Support
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are looking to outsource our requirement of Call Center Service. We are looking for Inbound Customer Support. We need someone that can take calls from 8:30pm-8:30am. The calls will be from US customers who wants to get a shipment quotes.
Interested service providers are requested to contact as soon as possible along with their quotes and experience.
Country: United States
Posted Date: 23-11-2011
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ID: 1012876
Category: Call Center Services
Title: Inbound Customer Support
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are looking to outsource our requirement of Call Center Service. We are looking for Inbound Customer Support. We need someone that can take calls from 8:30pm-8:30am. The calls will be from US customers who wants to get a shipment quotes.
Interested service providers are requested to contact as soon as possible along with their quotes and experience.
Country: United States
Posted Date: 23-11-2011
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Inbound Customer Support
Type: Project
ID: 1012876
Category: Call Center Services
Title: Inbound Customer Support
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are looking to outsource our requirement of Call Center Service. We are looking for Inbound Customer Support. We need someone that can take calls from 8:30pm-8:30am. The calls will be from US customers who wants to get a shipment quotes.
Interested service providers are requested to contact as soon as possible along with their quotes and experience.
Country: United States
Posted Date: 23-11-2011
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ID: 1012876
Category: Call Center Services
Title: Inbound Customer Support
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are looking to outsource our requirement of Call Center Service. We are looking for Inbound Customer Support. We need someone that can take calls from 8:30pm-8:30am. The calls will be from US customers who wants to get a shipment quotes.
Interested service providers are requested to contact as soon as possible along with their quotes and experience.
Country: United States
Posted Date: 23-11-2011
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After Hours Call Answering Services
Type: Tender
ID: 1012875
Category: Call Center Services
Title: After Hours Call Answering Services
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are US based looking to outsource our requirement of Call Center Service. We are looking for After Hours Call Answering Services.
Scope:
1. Provide After Hours, weekends, holidays and emergency Call Answering Services for government authority.
2. Vendor should answer all calls between 5:00 pm to 8:30 am, from Monday to Friday, weekends and holidays.
This is an on shore and offsite tender. Interested service providers are requested to contact no later than December, 8, 2011 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United States
Posted Date: 22-11-2011
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ID: 1012875
Category: Call Center Services
Title: After Hours Call Answering Services
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are US based looking to outsource our requirement of Call Center Service. We are looking for After Hours Call Answering Services.
Scope:
1. Provide After Hours, weekends, holidays and emergency Call Answering Services for government authority.
2. Vendor should answer all calls between 5:00 pm to 8:30 am, from Monday to Friday, weekends and holidays.
This is an on shore and offsite tender. Interested service providers are requested to contact no later than December, 8, 2011 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United States
Posted Date: 22-11-2011
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Telephone Answering & Processing of Vital Records
Type: Tender
ID: 1012874
Category: Call Center Services
Title: Telephone Answering & Processing of Vital Records
Clients Approx Budget: Need Best Proposals
Volume of Work: 1 Year Contract
Description: We are US based looking to outsource our requirement of Call Center Service. We are looking for Telephone Answering & Processing of Vital Records. The duration of the contract is 1 year with 3 additional, one year extension period.
Scope:
1. To process requests for vital records from customers by way of the web or telephone for government authority.
2. Vendor should provide both a toll free phone number and toll free fax number for applicant to use with the script written by the Vendor.
3. Vendor should answer calls in less than 2 minutes, 24 hours, 7 days, 365 days per year.
4. Pre proposal conference will be held on November 30, 2011.
This is an on shore and offsite tender. Interested service providers are requested to contact no later than December, 12, 2011 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United States
Posted Date: 22-11-2011
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ID: 1012874
Category: Call Center Services
Title: Telephone Answering & Processing of Vital Records
Clients Approx Budget: Need Best Proposals
Volume of Work: 1 Year Contract
Description: We are US based looking to outsource our requirement of Call Center Service. We are looking for Telephone Answering & Processing of Vital Records. The duration of the contract is 1 year with 3 additional, one year extension period.
Scope:
1. To process requests for vital records from customers by way of the web or telephone for government authority.
2. Vendor should provide both a toll free phone number and toll free fax number for applicant to use with the script written by the Vendor.
3. Vendor should answer calls in less than 2 minutes, 24 hours, 7 days, 365 days per year.
4. Pre proposal conference will be held on November 30, 2011.
This is an on shore and offsite tender. Interested service providers are requested to contact no later than December, 12, 2011 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United States
Posted Date: 22-11-2011
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Appointment Setting Service
Type: Project
ID: 1012872
Category: Call Center Services
Title: Appointment Setting Service
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are looking to outsource our requirement of Call Center Service. We are looking for Appointment Setting Service. We need someone that can set appointments to increase business and customers for industries and sales reps. We will provide the script.
Interested service providers are requested to contact as soon as possible along with their quotes and experience.
Country: United States
Posted Date: 22-11-2011
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ID: 1012872
Category: Call Center Services
Title: Appointment Setting Service
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are looking to outsource our requirement of Call Center Service. We are looking for Appointment Setting Service. We need someone that can set appointments to increase business and customers for industries and sales reps. We will provide the script.
Interested service providers are requested to contact as soon as possible along with their quotes and experience.
Country: United States
Posted Date: 22-11-2011
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After Hours Call Handling Services
Type: Tender
ID: 1012705
Category: Call Center Services
Title: After Hours Call Handling Services
Clients Approx Budget: 2 Years Contract
Volume of Work:
Description: We are UK based looking to outsource our requirement of Call Center Service. We are looking for After Hours Call Handling Services. The duration of the contract is 2 years.
Scope:
1. Provision of after hours telephone call handling
2. Calls answering from 5:00 pm to 8:00 am Mondays to Fridays and all Weekends, including Public Holidays
3. Provide a back-up service during normal working hours when the Centers are closed for training days.
This is an on shore and offsite tender. Interested service providers are requested to contact no later than December, 1, 2011 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United Kingdom
Posted Date: 04-11-2011
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ID: 1012705
Category: Call Center Services
Title: After Hours Call Handling Services
Clients Approx Budget: 2 Years Contract
Volume of Work:
Description: We are UK based looking to outsource our requirement of Call Center Service. We are looking for After Hours Call Handling Services. The duration of the contract is 2 years.
Scope:
1. Provision of after hours telephone call handling
2. Calls answering from 5:00 pm to 8:00 am Mondays to Fridays and all Weekends, including Public Holidays
3. Provide a back-up service during normal working hours when the Centers are closed for training days.
This is an on shore and offsite tender. Interested service providers are requested to contact no later than December, 1, 2011 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United Kingdom
Posted Date: 04-11-2011
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Professional Call Center Services
Type: Tender
ID: 1012697
Category: Call Center Services
Title: Professional Call Center Services
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are US based looking to outsource our requirement of Call Center Service. We are looking for Professional Call Center Services.
Scope:
1. Provision of professional and qualified call center services
2. Provision of 24x7 call center operation.
This is an on shore and offsite tender. Interested service providers are requested to contact no later than November, 9, 2011 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United States
Posted Date: 04-11-2011
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ID: 1012697
Category: Call Center Services
Title: Professional Call Center Services
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are US based looking to outsource our requirement of Call Center Service. We are looking for Professional Call Center Services.
Scope:
1. Provision of professional and qualified call center services
2. Provision of 24x7 call center operation.
This is an on shore and offsite tender. Interested service providers are requested to contact no later than November, 9, 2011 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United States
Posted Date: 04-11-2011
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Consumer Helpline Center
Type: Tender
ID: 1012664
Category: Call Center Services
Title: Consumer Helpline Center
Clients Approx Budget: Need Best Proposals
Volume of Work: 5 Years Contract
Description: We are UK based looking to outsource our requirement of Call Center Service. We are looking for Consumer Helpline Center. The duration of the contract is 5 years.
Scope:
1. Provision of contact center services for Consumer helpline
2. Inbound telephone queries from consumers related to financial products and services.
This is an on shore and offsite tender. Interested service providers are requested to contact no later than November, 28, 2011 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United Kingdom
Posted Date: 02-11-2011
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ID: 1012664
Category: Call Center Services
Title: Consumer Helpline Center
Clients Approx Budget: Need Best Proposals
Volume of Work: 5 Years Contract
Description: We are UK based looking to outsource our requirement of Call Center Service. We are looking for Consumer Helpline Center. The duration of the contract is 5 years.
Scope:
1. Provision of contact center services for Consumer helpline
2. Inbound telephone queries from consumers related to financial products and services.
This is an on shore and offsite tender. Interested service providers are requested to contact no later than November, 28, 2011 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United Kingdom
Posted Date: 02-11-2011
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Inbound Call Center Service
Type: Tender
ID: 1012616
Category: Call Center Services
Title: Inbound Call Center Service
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are US based looking to outsource our requirement of Call Center Service. We are looking for Inbound Call Center Service.
Scope:
1. Performing of call center operation services
2. Provide personnel to service a 24 hour hotline 7 days a week with incoming call volume estimated at approximately 200 calls per week
3. Toll free call line to respond to Army families, Soldiers, Retirees, Veterans, and Disabled Soldiers (beneficiaries) who are seeking information, or medical administrative issue.
This is an on shore and offsite tender. Interested service providers are requested to contact no later than October, 27, 2011 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United States
Posted Date: 21-10-2011
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ID: 1012616
Category: Call Center Services
Title: Inbound Call Center Service
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are US based looking to outsource our requirement of Call Center Service. We are looking for Inbound Call Center Service.
Scope:
1. Performing of call center operation services
2. Provide personnel to service a 24 hour hotline 7 days a week with incoming call volume estimated at approximately 200 calls per week
3. Toll free call line to respond to Army families, Soldiers, Retirees, Veterans, and Disabled Soldiers (beneficiaries) who are seeking information, or medical administrative issue.
This is an on shore and offsite tender. Interested service providers are requested to contact no later than October, 27, 2011 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United States
Posted Date: 21-10-2011
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Call Answering Services
Type: Tender
ID: 1012585
Category: Call Center Services
Title: Call Answering Services
Clients Approx Budget: 1400000 and 2000000 GBP
Volume of Work: 5 Years Contract
Description: We are UK based looking to outsource our requirement of Call Center Service. We are looking for Call Answering Services.
Scope:
1. Provision of call answering service in high volume
2. Services must be provided for period of 5 years.
This is an on shore and offsite tender. The estimated tender value is 1400000 and 2000000 GBP. Interested service providers are requested to contact no later than November, 14, 2011 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United Kingdom
Posted Date: 19-10-2011
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ID: 1012585
Category: Call Center Services
Title: Call Answering Services
Clients Approx Budget: 1400000 and 2000000 GBP
Volume of Work: 5 Years Contract
Description: We are UK based looking to outsource our requirement of Call Center Service. We are looking for Call Answering Services.
Scope:
1. Provision of call answering service in high volume
2. Services must be provided for period of 5 years.
This is an on shore and offsite tender. The estimated tender value is 1400000 and 2000000 GBP. Interested service providers are requested to contact no later than November, 14, 2011 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United Kingdom
Posted Date: 19-10-2011
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Telephone Answering Service
Type: Tender
ID: 1012463
Category: Call Center Services
Title: Telephone Answering Service
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are US based looking to outsource our requirement of Call Center Service. We are looking for Telephone Answering Service.
Scope:
1. Provide toll-free telephone calling services for the State
2. International and domestic calls can be received on same line
3. International
i. Canada
ii Japan
iii. Mexico
iv. United Kingdom
v. All countries except those listed above in individual lines
4. Provide personal identification numbers (PINs) for user call security, at no additional cost to the State.
This is an on shore and offsite tender. Interested service providers are requested to contact no later than October, 14, 2011 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United States
Posted Date: 05-10-2011
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ID: 1012463
Category: Call Center Services
Title: Telephone Answering Service
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are US based looking to outsource our requirement of Call Center Service. We are looking for Telephone Answering Service.
Scope:
1. Provide toll-free telephone calling services for the State
2. International and domestic calls can be received on same line
3. International
i. Canada
ii Japan
iii. Mexico
iv. United Kingdom
v. All countries except those listed above in individual lines
4. Provide personal identification numbers (PINs) for user call security, at no additional cost to the State.
This is an on shore and offsite tender. Interested service providers are requested to contact no later than October, 14, 2011 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United States
Posted Date: 05-10-2011
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Provision of Contact Center Service
Type: Tender
ID: 1012440
Category: Call Center Services
Title: Provision of Contact Center Service
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are Australia based looking to outsource our requirement of Call Center Service. We are looking for Provision of Contact Center Service.
Scope:
1. Answer enquiries from customers in relation to their tax obligations
2. Customer Service & Solutions aims to achieve a service level of 80:120 for calls from general public
3. The hours of operation will be fom Monday to Friday 7:00 am to 7:00 pm
4. Manage various call and work types.
This is an on shore and offsite tender. Interested service providers are requested to contact no later than October, 18, 2011 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: Australia
Posted Date: 01-10-2011
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ID: 1012440
Category: Call Center Services
Title: Provision of Contact Center Service
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are Australia based looking to outsource our requirement of Call Center Service. We are looking for Provision of Contact Center Service.
Scope:
1. Answer enquiries from customers in relation to their tax obligations
2. Customer Service & Solutions aims to achieve a service level of 80:120 for calls from general public
3. The hours of operation will be fom Monday to Friday 7:00 am to 7:00 pm
4. Manage various call and work types.
This is an on shore and offsite tender. Interested service providers are requested to contact no later than October, 18, 2011 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: Australia
Posted Date: 01-10-2011
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Insurance Appointment Generation
Type: Project
ID: 1012364
Category: Call Center Services
Title: Insurance Appointment Generation
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are looking to outsource our requirement of Call Center Service. We are looking for Insurance Appointment Generation. We need someone that can generate valid leads. The provider must describe our services, offer a free quote on their insurance, schedule an appointment and input into our calendar or call us with the details.
Interested service providers are requested to contact as soon as possible along with their quotes and experience.
Country: United States
Posted Date: 26-09-2011
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ID: 1012364
Category: Call Center Services
Title: Insurance Appointment Generation
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are looking to outsource our requirement of Call Center Service. We are looking for Insurance Appointment Generation. We need someone that can generate valid leads. The provider must describe our services, offer a free quote on their insurance, schedule an appointment and input into our calendar or call us with the details.
Interested service providers are requested to contact as soon as possible along with their quotes and experience.
Country: United States
Posted Date: 26-09-2011
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Customer Service and Call Center Services
Type: Tender
ID: 1012329
Category: Call Center Services
Title: Customer Service and Call Center Services
Clients Approx Budget: Need Best Proposals
Volume of Work: 5 Years Contract
Description: We are US based looking to outsource our requirement of Call Center Service. We are looking for Customer Service and Call Center Services. The duration of the contract is 5 years.
Scope:
1. Customer service to be utilized in billing process including call center, written/email, in-person correspondence
2. Approximately 320,000 customer service phone calls are received each year
3. Allows customers to access Customer Service Representatives during normal Call Center hours of operation that are fluent in both English and Spanish
4. Allows customers to enter into payment arrangements
5. Provides detailed inquiry and payment reports on a daily basis.
This is an onshore and offsite tender. Interested service providers are requested to contact no later than October, 26, 2011 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United States
Posted Date: 22-09-2011
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ID: 1012329
Category: Call Center Services
Title: Customer Service and Call Center Services
Clients Approx Budget: Need Best Proposals
Volume of Work: 5 Years Contract
Description: We are US based looking to outsource our requirement of Call Center Service. We are looking for Customer Service and Call Center Services. The duration of the contract is 5 years.
Scope:
1. Customer service to be utilized in billing process including call center, written/email, in-person correspondence
2. Approximately 320,000 customer service phone calls are received each year
3. Allows customers to access Customer Service Representatives during normal Call Center hours of operation that are fluent in both English and Spanish
4. Allows customers to enter into payment arrangements
5. Provides detailed inquiry and payment reports on a daily basis.
This is an onshore and offsite tender. Interested service providers are requested to contact no later than October, 26, 2011 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United States
Posted Date: 22-09-2011
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Customer & Call Center Services
Type: Tender
ID: 1012269
Category: Call Center Services
Title: Customer & Call Center Services
Clients Approx Budget: Need Best Proposals
Volume of Work: 5 Years Contract
Description: We are US based looking to outsource our requirement of Call Center Service. We are looking for Customer & Call Center Services. The duration of the contract is 5 years.
Scope:
1. Must have experience in staffing and management of customer service and call center operations
2. Customer Service staff members respond to all water/sewer billing related inquiries including but not limited to:
a) Billing and payment inquiries
b) Water/Sewer billing disputes
c) Payment arrangements
d) Water consumption (i.e. meter reads)
e) Water shut-off activity (posting for shut-off and shut-off) as a result of non-payment
f) Water restoration as a result of payment
g) Full payment certificates
h) Refund requests
i) Status of various citizen applications and correspondence
j) Exemptions (e.g. charitable, senior citizen sewer exemption)
k) Legal issues (e.g. foreclosure, bankruptcy, lien, etc.).
This is an on shore and offsite tender. Interested service providers are requested to contact no later than October, 26, 2011 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United States
Posted Date: 16-09-2011
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ID: 1012269
Category: Call Center Services
Title: Customer & Call Center Services
Clients Approx Budget: Need Best Proposals
Volume of Work: 5 Years Contract
Description: We are US based looking to outsource our requirement of Call Center Service. We are looking for Customer & Call Center Services. The duration of the contract is 5 years.
Scope:
1. Must have experience in staffing and management of customer service and call center operations
2. Customer Service staff members respond to all water/sewer billing related inquiries including but not limited to:
a) Billing and payment inquiries
b) Water/Sewer billing disputes
c) Payment arrangements
d) Water consumption (i.e. meter reads)
e) Water shut-off activity (posting for shut-off and shut-off) as a result of non-payment
f) Water restoration as a result of payment
g) Full payment certificates
h) Refund requests
i) Status of various citizen applications and correspondence
j) Exemptions (e.g. charitable, senior citizen sewer exemption)
k) Legal issues (e.g. foreclosure, bankruptcy, lien, etc.).
This is an on shore and offsite tender. Interested service providers are requested to contact no later than October, 26, 2011 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United States
Posted Date: 16-09-2011
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Call Center and Related Services
Type: Tender
ID: 1012265
Category: Call Center Services
Title: Call Center and Related Services
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are US based looking to outsource our requirement of Call Center Service. We are looking for Call Center and Related Services.
Scope:
1. Provision of services for:
- Social services
- Family support division
2. The Call Center shall serve as the primary point of contact for Family Support Division programs
3. The Call Center customer service representatives shall be an immediate source of information
4. Provide call center services on an as needed basis
5. Call Center customer service representative must take appropriate action or appropriately redirect a call for the call to be considered a resolved call for invoicing purposes.
This is an on shore and offsite tender. Interested service providers are requested to contact no later than September, 27, 2011 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United States
Posted Date: 16-09-2011
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ID: 1012265
Category: Call Center Services
Title: Call Center and Related Services
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are US based looking to outsource our requirement of Call Center Service. We are looking for Call Center and Related Services.
Scope:
1. Provision of services for:
- Social services
- Family support division
2. The Call Center shall serve as the primary point of contact for Family Support Division programs
3. The Call Center customer service representatives shall be an immediate source of information
4. Provide call center services on an as needed basis
5. Call Center customer service representative must take appropriate action or appropriately redirect a call for the call to be considered a resolved call for invoicing purposes.
This is an on shore and offsite tender. Interested service providers are requested to contact no later than September, 27, 2011 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United States
Posted Date: 16-09-2011
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Inbound Call Center Service
Type: Tender
ID: 1012225
Category: Call Center Services
Title: Inbound Call Center Service
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are US based looking to outsource our requirement of Call Center Service. We are looking for Inbound Call Center Service.
Scope:
1. Provide live telephone answering service coverage to external customers 24 hours a day, seven days a week
2. The answering service will most often be utilized after normal business hours
3. There will also be cases when coverage will be needed during business hours, such as during special events like training, holidays and snow days.
This is an on shore and offsite tender. Interested service providers are requested to contact no later than September, 19, 2011 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United States
Posted Date: 13-09-2011
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ID: 1012225
Category: Call Center Services
Title: Inbound Call Center Service
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are US based looking to outsource our requirement of Call Center Service. We are looking for Inbound Call Center Service.
Scope:
1. Provide live telephone answering service coverage to external customers 24 hours a day, seven days a week
2. The answering service will most often be utilized after normal business hours
3. There will also be cases when coverage will be needed during business hours, such as during special events like training, holidays and snow days.
This is an on shore and offsite tender. Interested service providers are requested to contact no later than September, 19, 2011 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United States
Posted Date: 13-09-2011
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Telephone Calling Services
Type: Tender
ID: 1012192
Category: Call Center Services
Title: Telephone Calling Services
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are US based looking to outsource our requirement of Call Center Service. We are looking for Telephone Calling Services.
Scope:
1. Toll-Free Telephone Calling Services
2. Calls shall originate from and/or be of the following types
3. International and domestic calls can be received on same line
4. Provide the capability for the State to block local calls to a toll-free number to prevent charges on a local call
5. Capability for the State to receive dialed number identification.
This is an onshore and offsite tender. Interested service providers are requested to contact no later than September, 20, 2011 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United States
Posted Date: 08-09-2011
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ID: 1012192
Category: Call Center Services
Title: Telephone Calling Services
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are US based looking to outsource our requirement of Call Center Service. We are looking for Telephone Calling Services.
Scope:
1. Toll-Free Telephone Calling Services
2. Calls shall originate from and/or be of the following types
3. International and domestic calls can be received on same line
4. Provide the capability for the State to block local calls to a toll-free number to prevent charges on a local call
5. Capability for the State to receive dialed number identification.
This is an onshore and offsite tender. Interested service providers are requested to contact no later than September, 20, 2011 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United States
Posted Date: 08-09-2011
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Outbound Contact Center Service
Type: Project
ID: 1012147
Category: Call Center Services
Title: Outbound Contact Center Service
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are looking to outsource our requirement of Call Center Service. We are looking for Outbound Contact Center Service. We need someone that can make 450 calls from the list provided by us and collect the first and last name of the Advanced Placement coordinators for 2011-2012 school year in addition to valid email address.
Interested service providers are requested to contact as soon as possible along with their quotes and experience.
Country: United States
Posted Date: 06-09-2011
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ID: 1012147
Category: Call Center Services
Title: Outbound Contact Center Service
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are looking to outsource our requirement of Call Center Service. We are looking for Outbound Contact Center Service. We need someone that can make 450 calls from the list provided by us and collect the first and last name of the Advanced Placement coordinators for 2011-2012 school year in addition to valid email address.
Interested service providers are requested to contact as soon as possible along with their quotes and experience.
Country: United States
Posted Date: 06-09-2011
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Inbound Telephone Answering Service
Type: Tender
ID: 1012135
Category: Call Center Services
Title: Inbound Telephone Answering Service
Clients Approx Budget: Need Best Proposals
Volume of Work: 6 Years Contract
Description: We are UK based looking to outsource our requirement of Call Center Service. We are looking for Inbound Telephone Answering Service. The duration of the contract is 6 years.
Scope:
1. Provision of out of hours call handling services
2. Optional daytime customer call handling services
3. Handling calls from public during periods when other call handling arrangements are not in operation.
This is an on shore and offsite tender. Interested service providers are requested to contact no later than October, 12, 2011 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United Kingdom
Posted Date: 05-09-2011
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ID: 1012135
Category: Call Center Services
Title: Inbound Telephone Answering Service
Clients Approx Budget: Need Best Proposals
Volume of Work: 6 Years Contract
Description: We are UK based looking to outsource our requirement of Call Center Service. We are looking for Inbound Telephone Answering Service. The duration of the contract is 6 years.
Scope:
1. Provision of out of hours call handling services
2. Optional daytime customer call handling services
3. Handling calls from public during periods when other call handling arrangements are not in operation.
This is an on shore and offsite tender. Interested service providers are requested to contact no later than October, 12, 2011 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United Kingdom
Posted Date: 05-09-2011
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Nurse Triage Call Answering Services
Type: Tender
ID: 1012133
Category: Call Center Services
Title: Nurse Triage Call Answering Services
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are US based looking to outsource our requirement of Call Center Service. We are looking for Nurse Triage Call Answering Services.
Scope:
1. Vendor needs to provide Nurse Triage Call Answering Services on a 14/7 basis for government authority.
2. Total contract periods shall be for five years.
3. Services include:
- Toll free telephone based assessment and support services
- Timely call management and clear reports of activity
- Telephone nurse triage services, processing, administration, and management to include data collection and reporting services
- Technical, operational, administrative and management support
4. Answer all patients call within five minutes.
This is an on shore and offsite tender. Interested service providers are requested to contact no later than September, 15, 2011 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United States
Posted Date: 05-09-2011
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ID: 1012133
Category: Call Center Services
Title: Nurse Triage Call Answering Services
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are US based looking to outsource our requirement of Call Center Service. We are looking for Nurse Triage Call Answering Services.
Scope:
1. Vendor needs to provide Nurse Triage Call Answering Services on a 14/7 basis for government authority.
2. Total contract periods shall be for five years.
3. Services include:
- Toll free telephone based assessment and support services
- Timely call management and clear reports of activity
- Telephone nurse triage services, processing, administration, and management to include data collection and reporting services
- Technical, operational, administrative and management support
4. Answer all patients call within five minutes.
This is an on shore and offsite tender. Interested service providers are requested to contact no later than September, 15, 2011 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United States
Posted Date: 05-09-2011
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Telephone Calling Services
Type: Tender
ID: 1012069
Category: Call Center Services
Title: Telephone Calling Services
Clients Approx Budget: Need Best Proposals
Volume of Work: 5 Years Contract
Description: We are US based looking to outsource our requirement of Call Center Service. We are looking for Telephone Calling Services. The duration of the contract is 5 years.
Scope:
1. Provision of toll-free telephone calling services
2. Calls shall originate from the following types:
- International calls
- Domestic calls
3. Provide these on following hours:
- Normal business hours: Monday through Friday 8:00 AM through 4:30 PM
- After normal business hours: Monday through Thursday 4:31 PM through 7:59 AM
- Weekend hours: Friday 4:31 PM through Monday 7:59 AM.
This is an on shore and offsite tender. Interested service providers are requested to contact no later than September, 20, 2011 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United States
Posted Date: 27-08-2011
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ID: 1012069
Category: Call Center Services
Title: Telephone Calling Services
Clients Approx Budget: Need Best Proposals
Volume of Work: 5 Years Contract
Description: We are US based looking to outsource our requirement of Call Center Service. We are looking for Telephone Calling Services. The duration of the contract is 5 years.
Scope:
1. Provision of toll-free telephone calling services
2. Calls shall originate from the following types:
- International calls
- Domestic calls
3. Provide these on following hours:
- Normal business hours: Monday through Friday 8:00 AM through 4:30 PM
- After normal business hours: Monday through Thursday 4:31 PM through 7:59 AM
- Weekend hours: Friday 4:31 PM through Monday 7:59 AM.
This is an on shore and offsite tender. Interested service providers are requested to contact no later than September, 20, 2011 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United States
Posted Date: 27-08-2011
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Nurse Triage Answering Service
Type: Tender
ID: 1012066
Category: Call Center Services
Title: Nurse Triage Answering Service
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are US based looking to outsource our requirement of Call Center Service. We are looking for Nurse Triage Answering Service.
Scope:
1. Provide Nurse Triage Telephone Answering Service
2. Providing toll-free, telephone based nurse triage/homecare advice service
3. All calls to the shall be answered using nationally recognized and physician approved clinical protocols and guidelines for symptom based calls
4. Call management and clear individual/aggregate reports of activity.
This is an on shore and offsite tender. Interested service providers are requested to contact no later than September, 7, 2011 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United States
Posted Date: 27-08-2011
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ID: 1012066
Category: Call Center Services
Title: Nurse Triage Answering Service
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are US based looking to outsource our requirement of Call Center Service. We are looking for Nurse Triage Answering Service.
Scope:
1. Provide Nurse Triage Telephone Answering Service
2. Providing toll-free, telephone based nurse triage/homecare advice service
3. All calls to the shall be answered using nationally recognized and physician approved clinical protocols and guidelines for symptom based calls
4. Call management and clear individual/aggregate reports of activity.
This is an on shore and offsite tender. Interested service providers are requested to contact no later than September, 7, 2011 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United States
Posted Date: 27-08-2011
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Generation of Leads
Type: Project
ID: 1012055
Category: Call Center Services
Title: Generation of Leads
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are looking to outsource our requirement of Call Center Service. We are looking for Generation of Leads. We need someone that can provide targeted leads and email address.
Interested service providers are requested to contact as soon possible along with their quotes and experience.
Country: Australia
Posted Date: 26-08-2011
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ID: 1012055
Category: Call Center Services
Title: Generation of Leads
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are looking to outsource our requirement of Call Center Service. We are looking for Generation of Leads. We need someone that can provide targeted leads and email address.
Interested service providers are requested to contact as soon possible along with their quotes and experience.
Country: Australia
Posted Date: 26-08-2011
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Inbound Telephone Answering Services
Type: Tender
ID: 1012038
Category: Call Center Services
Title: Inbound Telephone Answering Services
Clients Approx Budget: Need Best Proposals
Volume of Work: 1 Year Contract
Description: We are US based looking to outsource our requirement of Call Center Service. We are looking for Inbound Telephone Answering Services. The duration of the contract is for 1 year commencing from Oct 2011 to Sept 2012.
Scope:
1. Answering service on holidays and weekends
2. Using of script for recording call information
3. Generate reports with required information from calls
4. Answer calls for four regions
5. Telephone Answering Services for base 200 calls per month with a separate charge per call for call exceeding the base (200)
6. Back-up Hotline and Answer Hotline services from 8 a.m. – 4 p.m.
This is an on shore and offsite tender. Interested service providers are requested to contact no later than September, 13, 2011 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United States
Posted Date: 24-08-2011
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ID: 1012038
Category: Call Center Services
Title: Inbound Telephone Answering Services
Clients Approx Budget: Need Best Proposals
Volume of Work: 1 Year Contract
Description: We are US based looking to outsource our requirement of Call Center Service. We are looking for Inbound Telephone Answering Services. The duration of the contract is for 1 year commencing from Oct 2011 to Sept 2012.
Scope:
1. Answering service on holidays and weekends
2. Using of script for recording call information
3. Generate reports with required information from calls
4. Answer calls for four regions
5. Telephone Answering Services for base 200 calls per month with a separate charge per call for call exceeding the base (200)
6. Back-up Hotline and Answer Hotline services from 8 a.m. – 4 p.m.
This is an on shore and offsite tender. Interested service providers are requested to contact no later than September, 13, 2011 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United States
Posted Date: 24-08-2011
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Outbound Sales Process
Type: Project
ID: 1011999
Category: Call Center Services
Title: Outbound Sales Process
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are looking to outsource our requirement of Call Center Service. We are looking for Outbound Sales Process. We need someone that can provide outbound sales for web services, seo, web development and software. We need 10 seaters for US outbound sales.
Interested centers are requested to contact as soon as possible along with their quotes and experience.
Country: India
Posted Date: 22-08-2011
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ID: 1011999
Category: Call Center Services
Title: Outbound Sales Process
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are looking to outsource our requirement of Call Center Service. We are looking for Outbound Sales Process. We need someone that can provide outbound sales for web services, seo, web development and software. We need 10 seaters for US outbound sales.
Interested centers are requested to contact as soon as possible along with their quotes and experience.
Country: India
Posted Date: 22-08-2011
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Outbound Telemarketing Service
Type: Tender
ID: 1011983
Category: Call Center Services
Title: Outbound Telemarketing Service
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are US based looking to outsource our requirement of Call Center Service. We are looking for Outbound Telemarketing Service.
Scope:
1. Provision of telemarketing service for advancement of ticket sales for education institution
2. Providers/firms for outbound sales that can increase the ticket sales and revenue
3. Must have comprehensive branding, marketing and sales strategy.
This is an on shore and offsite tender. Interested service providers are requested to contact no later than September, 7, 2011 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United States
Posted Date: 19-08-2011
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ID: 1011983
Category: Call Center Services
Title: Outbound Telemarketing Service
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are US based looking to outsource our requirement of Call Center Service. We are looking for Outbound Telemarketing Service.
Scope:
1. Provision of telemarketing service for advancement of ticket sales for education institution
2. Providers/firms for outbound sales that can increase the ticket sales and revenue
3. Must have comprehensive branding, marketing and sales strategy.
This is an on shore and offsite tender. Interested service providers are requested to contact no later than September, 7, 2011 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United States
Posted Date: 19-08-2011
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Telephone Answering Service
Type: Tender
ID: 1011963
Category: Call Center Services
Title: Telephone Answering Service
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are US based looking to outsource our requirement of Call Center Service. We are looking for Telephone Answering Service.
Scope:
1. Provide After Hours Telephone Answering Services for around 400 calls per month for government authority.
.2. Contract period shall be for one year and it may extend for two additional one year periods.
3. Vendor should provide after hours service calls between the hours of 12:00 midnight and 8:00 am, from Monday to Friday.
This is an on shore and offsite tender. Interested service providers are requested to contact no later than August, 26, 2011 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United States
Posted Date: 18-08-2011
Want to Apply for this
ID: 1011963
Category: Call Center Services
Title: Telephone Answering Service
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are US based looking to outsource our requirement of Call Center Service. We are looking for Telephone Answering Service.
Scope:
1. Provide After Hours Telephone Answering Services for around 400 calls per month for government authority.
.2. Contract period shall be for one year and it may extend for two additional one year periods.
3. Vendor should provide after hours service calls between the hours of 12:00 midnight and 8:00 am, from Monday to Friday.
This is an on shore and offsite tender. Interested service providers are requested to contact no later than August, 26, 2011 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United States
Posted Date: 18-08-2011
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Inbound Call Answering Service
Type: Tender
ID: 1011849
Category: Call Center Services
Title: Inbound Call Answering Service
Clients Approx Budget: Need Best Proposals
Volume of Work: Nov 2011- June 2015
Description: We are US based looking to outsource our requirement of Call Center Service. We are looking for Inbound Call Answering Service.
Scope:
1. Provide call answering Services government authority.
2. Vendor should perform all work necessary to establish and operate a Call Answering Center capable of answering 100% of the voice and TTY calls generated by the authority.
3. The contract period will begin on November 2, 2011, and end on June 30, 2015, with three one-year options for renewal.
This is an on shore and offsite tender. Interested service providers are requested to contact no later than September, 9, 2011 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United States
Posted Date: 05-08-2011
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ID: 1011849
Category: Call Center Services
Title: Inbound Call Answering Service
Clients Approx Budget: Need Best Proposals
Volume of Work: Nov 2011- June 2015
Description: We are US based looking to outsource our requirement of Call Center Service. We are looking for Inbound Call Answering Service.
Scope:
1. Provide call answering Services government authority.
2. Vendor should perform all work necessary to establish and operate a Call Answering Center capable of answering 100% of the voice and TTY calls generated by the authority.
3. The contract period will begin on November 2, 2011, and end on June 30, 2015, with three one-year options for renewal.
This is an on shore and offsite tender. Interested service providers are requested to contact no later than September, 9, 2011 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United States
Posted Date: 05-08-2011
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University Call Center Service
Type: Tender
ID: 1011829
Category: Call Center Services
Title: University Call Center Service
Clients Approx Budget: Need Best Proposals
Volume of Work: 10 Years Contract
Description: We are UK based looking to outsource our requirement of Call Center Service. We are looking for University Call Center Service. The duration of the contract is 10 years.
Scope:
1. Call Center service for students facing areas in organization that can be flexed to support the business configurations required to deliver the business, operational and technology strategies
2. To support the integration of other contact channels inline with customer contact strategy derived from the student journey processes.
This is an on shore and offsite tender. Interested service providers are requested to contact no later than September, 21, 2011 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United Kingdom
Posted Date: 04-08-2011
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ID: 1011829
Category: Call Center Services
Title: University Call Center Service
Clients Approx Budget: Need Best Proposals
Volume of Work: 10 Years Contract
Description: We are UK based looking to outsource our requirement of Call Center Service. We are looking for University Call Center Service. The duration of the contract is 10 years.
Scope:
1. Call Center service for students facing areas in organization that can be flexed to support the business configurations required to deliver the business, operational and technology strategies
2. To support the integration of other contact channels inline with customer contact strategy derived from the student journey processes.
This is an on shore and offsite tender. Interested service providers are requested to contact no later than September, 21, 2011 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United Kingdom
Posted Date: 04-08-2011
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Telesales Providers for A Company
Type: Project
ID: 1011787
Category: Call Center Services
Title: Telesales Providers for A Company
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are looking to outsource our requirement of Call Center Service. We are looking for Telesales Providers for A Company. We need providers that can offer original contemporary fine art from global artists and other Visual Design and Production Services to potential clients.
Interested service providers are requested to contact as soon as possible along with their quotes and experience.
Country: United States
Posted Date: 30-07-2011
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ID: 1011787
Category: Call Center Services
Title: Telesales Providers for A Company
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are looking to outsource our requirement of Call Center Service. We are looking for Telesales Providers for A Company. We need providers that can offer original contemporary fine art from global artists and other Visual Design and Production Services to potential clients.
Interested service providers are requested to contact as soon as possible along with their quotes and experience.
Country: United States
Posted Date: 30-07-2011
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After Hours Helpline Center Service
ype: Tender
ID: 1011763
Category: Call Center Services
Title: After Hours Helpline Center Service
Clients Approx Budget: Need Best Proposals
Volume of Work: 5 Years Contract
Description: We are US based looking to outsource our requirement of Call Center Service. We are looking for After Hours Helpline Center Service. The duration of the contract is 5 years.
Scope:
1. The center must operates 24/7
2. Must be able to receive approximately 35000 calls annually from consumers, community and family members
3. Out of 35000 calls per year an estimated 6000 are after hours calls
4. Services for purpose of answering helpline calls during nights, weekends, county holidays and at emergency closures
5. Center can clearly capture the need of callers and follow outlined procedures for handling calls
6. 3500 USD will be paid per month for upto 350 incoming calls per month
7. After it exceeds 350 calls a month a payment of 11 USD per incoming call will be given by the contractor
8. Client / Consumer complaint resolution procedures
9. Capture the key elements of oral communications with callers and document each call details.
This is an on shore and off site tender. Interested service providers are requested to contact no later than August, 15, 2011 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United States
Posted Date: 29-07-2011
Want to Apply for this
ID: 1011763
Category: Call Center Services
Title: After Hours Helpline Center Service
Clients Approx Budget: Need Best Proposals
Volume of Work: 5 Years Contract
Description: We are US based looking to outsource our requirement of Call Center Service. We are looking for After Hours Helpline Center Service. The duration of the contract is 5 years.
Scope:
1. The center must operates 24/7
2. Must be able to receive approximately 35000 calls annually from consumers, community and family members
3. Out of 35000 calls per year an estimated 6000 are after hours calls
4. Services for purpose of answering helpline calls during nights, weekends, county holidays and at emergency closures
5. Center can clearly capture the need of callers and follow outlined procedures for handling calls
6. 3500 USD will be paid per month for upto 350 incoming calls per month
7. After it exceeds 350 calls a month a payment of 11 USD per incoming call will be given by the contractor
8. Client / Consumer complaint resolution procedures
9. Capture the key elements of oral communications with callers and document each call details.
This is an on shore and off site tender. Interested service providers are requested to contact no later than August, 15, 2011 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United States
Posted Date: 29-07-2011
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After Hours Call Answering Service
Type: Tender
ID: 1011750
Category: Call Center Services
Title: After Hours Call Answering Service
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are US based looking to outsource our requirement of Call Center Service. We are looking for After Hours Call Answering Service.
Scope:
1. Provide timely answering service for us
2. Provide efficient guidelines to meet answering service requirements
3. Guidelines to include but is not limited to:
- timely answering of incoming call
- documenting and tracking of calls
- voice recording
4. Demonstration of protocols to answer calls, record calls, a process to contact the on-call provider, record keeping for times of calls
5. To submit a cost per Answering Service Call Transaction
6. Service must be available to beneficiaries Monday through Friday, non-duty hours (usually 4:30pm-7:30am) and twenty-four (24) hours a day on weekends and Federal holidays.
This is an on shore and off site tender. Interested service providers are requested to contact no later than August, 12, 2011 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United States
Posted Date: 28-07-2011
Want to Apply for this
ID: 1011750
Category: Call Center Services
Title: After Hours Call Answering Service
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are US based looking to outsource our requirement of Call Center Service. We are looking for After Hours Call Answering Service.
Scope:
1. Provide timely answering service for us
2. Provide efficient guidelines to meet answering service requirements
3. Guidelines to include but is not limited to:
- timely answering of incoming call
- documenting and tracking of calls
- voice recording
4. Demonstration of protocols to answer calls, record calls, a process to contact the on-call provider, record keeping for times of calls
5. To submit a cost per Answering Service Call Transaction
6. Service must be available to beneficiaries Monday through Friday, non-duty hours (usually 4:30pm-7:30am) and twenty-four (24) hours a day on weekends and Federal holidays.
This is an on shore and off site tender. Interested service providers are requested to contact no later than August, 12, 2011 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United States
Posted Date: 28-07-2011
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Customer Support and Administrative Service
Type: Tender
ID: 1011688
Category: Call Center Services
Title: Customer Support and Administrative Service
Clients Approx Budget: Need Best Proposals
Volume of Work: 1 Year Contract
Description: We are US based looking to outsource our requirement of Call Center Service. We are looking for Customer Support and Administrative Service. The duration of the contract is 1 year with 1 year further extension.
Scope:
1. Provision of Office Administrative Services
2. Provide professional Customer Service Representatives & Administrative Support.
This is an on shore and off site tender. Interested service providers are requested to contact no later than August, 1, 2011 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United States
Posted Date: 21-07-2011
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ID: 1011688
Category: Call Center Services
Title: Customer Support and Administrative Service
Clients Approx Budget: Need Best Proposals
Volume of Work: 1 Year Contract
Description: We are US based looking to outsource our requirement of Call Center Service. We are looking for Customer Support and Administrative Service. The duration of the contract is 1 year with 1 year further extension.
Scope:
1. Provision of Office Administrative Services
2. Provide professional Customer Service Representatives & Administrative Support.
This is an on shore and off site tender. Interested service providers are requested to contact no later than August, 1, 2011 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United States
Posted Date: 21-07-2011
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Onsite Customer Support Service
Type: Tender
ID: 1011635
Category: Call Center Services
Title: Onsite Customer Support Service
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are US based looking to outsource our requirement of Call Center Service. We are looking for Onsite Customer Support Service. The duration of the contract is 1 year with four, 1 year extension periods.
Scope:
1. Provision of onsite customer support
2. Provision of:
- Help desk support service
- Desktop support service.
This is an on shore and off site tender. Interested service providers are requested to contact no later than August, 30, 2011 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United States
Posted Date: 18-07-2011
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ID: 1011635
Category: Call Center Services
Title: Onsite Customer Support Service
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are US based looking to outsource our requirement of Call Center Service. We are looking for Onsite Customer Support Service. The duration of the contract is 1 year with four, 1 year extension periods.
Scope:
1. Provision of onsite customer support
2. Provision of:
- Help desk support service
- Desktop support service.
This is an on shore and off site tender. Interested service providers are requested to contact no later than August, 30, 2011 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United States
Posted Date: 18-07-2011
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Annual Employment Survey Service
Type: Tender
ID: 1011627
Category: Call Center Services
Title: Annual Employment Survey Service
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are Ireland based looking to outsource our requirement of Call Center Service. We are looking for Annual Employment Survey Service.
Scope:
1. Provide Printing, packaging and dispatching of all questionnaires to clients;
2. Recording returns for the Dublin and Mid-East Regions on the Business Information System mainframe and
3. Actively following up (by phone) with non-respondents in the Dublin and Mid-East Regions to ensure an accurate employment return.
This is an on shore and off site tender. Interested service providers are requested to contact no later than August, 4, 2011 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: Ireland
Posted Date: 16-07-2011
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ID: 1011627
Category: Call Center Services
Title: Annual Employment Survey Service
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are Ireland based looking to outsource our requirement of Call Center Service. We are looking for Annual Employment Survey Service.
Scope:
1. Provide Printing, packaging and dispatching of all questionnaires to clients;
2. Recording returns for the Dublin and Mid-East Regions on the Business Information System mainframe and
3. Actively following up (by phone) with non-respondents in the Dublin and Mid-East Regions to ensure an accurate employment return.
This is an on shore and off site tender. Interested service providers are requested to contact no later than August, 4, 2011 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: Ireland
Posted Date: 16-07-2011
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Outreach Contact Center Service
Type: Tender
ID: 1011612
Category: Call Center Services
Title: Outreach Contact Center Service
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are US based looking to outsource our requirement of Call Center Service. We are looking for Outreach Contact Center Service.
Scope:
1. Procurement of 24/7 Contact center service
2. Too-free number will be provided for broad range of users including service members, caregivers, clinicians, leaders, community members, educators, researchers
3. Provide a call triage service to answer and direct calls to the appropriate specialty area, when needed
4. Contact center staff will handle various types of calls including:
- routine requests for information
- questions about symptoms a caller is having, and helping a caller find appropriate health care resources
5. Provide Outreach/Transition support via email, instant messaging, or reference to the website
6. Answer all calls within 8-10 seconds of the first ring, assuming that the above-referenced surge notification has been received
7. Provide weekly report including:
• Number of total incoming calls
• Number of calls answered
• Number of calls answered within 8-10 seconds
• Number of calls abandoned
• Number of calls placed on hold for longer than 2-3 minutes
• Number of calls completed successfully (to the caller’s satisfaction)
• Number of call backs completed etc.
This is an on shore and off site tender. Interested service providers are requested to contact no later than July, 25, 2011 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United States
Posted Date: 14-07-2011
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ID: 1011612
Category: Call Center Services
Title: Outreach Contact Center Service
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are US based looking to outsource our requirement of Call Center Service. We are looking for Outreach Contact Center Service.
Scope:
1. Procurement of 24/7 Contact center service
2. Too-free number will be provided for broad range of users including service members, caregivers, clinicians, leaders, community members, educators, researchers
3. Provide a call triage service to answer and direct calls to the appropriate specialty area, when needed
4. Contact center staff will handle various types of calls including:
- routine requests for information
- questions about symptoms a caller is having, and helping a caller find appropriate health care resources
5. Provide Outreach/Transition support via email, instant messaging, or reference to the website
6. Answer all calls within 8-10 seconds of the first ring, assuming that the above-referenced surge notification has been received
7. Provide weekly report including:
• Number of total incoming calls
• Number of calls answered
• Number of calls answered within 8-10 seconds
• Number of calls abandoned
• Number of calls placed on hold for longer than 2-3 minutes
• Number of calls completed successfully (to the caller’s satisfaction)
• Number of call backs completed etc.
This is an on shore and off site tender. Interested service providers are requested to contact no later than July, 25, 2011 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United States
Posted Date: 14-07-2011
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Call Center Service for Authority
Type: Tender
ID: 1011597
Category: Call Center Services
Title: Call Center Service for Authority
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are US based looking to outsource our requirement of Call Center Service. We are looking for Call Center Service for Authority.
Scope:
1. Provide state of art call center service
2. Center must be capable of providing automated voice response and live operator response
3. Center must be equipped with appropriate redundancy to mitigate equipment malfunction/outage
4. Provide a plan for resolving service outages and emergency problems
5. Perform monthly inbound traffic studies on their telephone system to ensure validation of call flow and trunk capacity
6. We need multilingual representatives that shall speak Spanish and available during all live operator response hours.
This is an on shore and off site tender. Interested service providers are requested to contact no later than July, 20, 2011 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United States
Posted Date: 14-07-2011
Want to Apply for this
ID: 1011597
Category: Call Center Services
Title: Call Center Service for Authority
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are US based looking to outsource our requirement of Call Center Service. We are looking for Call Center Service for Authority.
Scope:
1. Provide state of art call center service
2. Center must be capable of providing automated voice response and live operator response
3. Center must be equipped with appropriate redundancy to mitigate equipment malfunction/outage
4. Provide a plan for resolving service outages and emergency problems
5. Perform monthly inbound traffic studies on their telephone system to ensure validation of call flow and trunk capacity
6. We need multilingual representatives that shall speak Spanish and available during all live operator response hours.
This is an on shore and off site tender. Interested service providers are requested to contact no later than July, 20, 2011 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United States
Posted Date: 14-07-2011
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Onsite Call Center Service
Type: Tender
ID: 1011537
Category: Call Center Services
Title: Onsite Call Center Service
Clients Approx Budget: Need Best Proposals
Volume of Work: 1 Year Contract
Description: We are based looking to outsource our requirement of Call Center Service. We are looking for Onsite Call Center Service. The duration of the contract is 1 year.
Scope:
1. Provide staffing services to call center related to medical care, health insurance etc. for government authority.
2. Vendor needs to handles routine telephone calls and Identity phone lines;
3. Vendor needs to educate recipients about documentation needed to verify citizenship and identify according to the DRA also he should cross train on the Health Choice phone line and prepare to assist with calls when needed.
4. Provide these services from Monday to Friday, from 8.30 am to 5.00 pm.
This is an on shore and off site tender. Interested service providers are requested to contact no later than July, 19, 2011 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United States
Posted Date: 07-07-2011
Want to Apply for this
ID: 1011537
Category: Call Center Services
Title: Onsite Call Center Service
Clients Approx Budget: Need Best Proposals
Volume of Work: 1 Year Contract
Description: We are based looking to outsource our requirement of Call Center Service. We are looking for Onsite Call Center Service. The duration of the contract is 1 year.
Scope:
1. Provide staffing services to call center related to medical care, health insurance etc. for government authority.
2. Vendor needs to handles routine telephone calls and Identity phone lines;
3. Vendor needs to educate recipients about documentation needed to verify citizenship and identify according to the DRA also he should cross train on the Health Choice phone line and prepare to assist with calls when needed.
4. Provide these services from Monday to Friday, from 8.30 am to 5.00 pm.
This is an on shore and off site tender. Interested service providers are requested to contact no later than July, 19, 2011 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United States
Posted Date: 07-07-2011
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Help Desk & Administrative Support Service
Type: Tender
ID: 1011535
Category: Call Center Services
Title: Help Desk & Administrative Support Service
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are US based looking to outsource our requirement of Call Center Service. We are looking for Help Desk & Administrative Support Service.
Scope:
1. Provide onsite profession Customer Service Help Desk & Administrative Support Service for government authority.
2. Vendor needs to receive incoming callas and transfer them to appropriate office.
3. Vendor needs to work from Monday to Friday from 7:00 am to 5:30 pm.
This is an on shore and off site tender. Interested service providers are requested to contact no later than July, 25, 2011 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United States
Posted Date: 07-07-2011
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ID: 1011535
Category: Call Center Services
Title: Help Desk & Administrative Support Service
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are US based looking to outsource our requirement of Call Center Service. We are looking for Help Desk & Administrative Support Service.
Scope:
1. Provide onsite profession Customer Service Help Desk & Administrative Support Service for government authority.
2. Vendor needs to receive incoming callas and transfer them to appropriate office.
3. Vendor needs to work from Monday to Friday from 7:00 am to 5:30 pm.
This is an on shore and off site tender. Interested service providers are requested to contact no later than July, 25, 2011 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United States
Posted Date: 07-07-2011
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Contact Center for Human Resource Benefits
Type: Tender
ID: 1011533
Category: Call Center Services
Title: Contact Center for Human Resource Benefits
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are US based looking to outsource our requirement of Call Center Service. We are looking for Contact Center for Human Resource Benefits.
Scope:
1. Contact center must provide full range of benefit services and support to employees
2. Contact center for telephone calls, emails facmiles.
This is an on shore and off site tender. Interested service providers are requested to contact no later than August, 4, 2011 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United States
Posted Date: 07-07-2011
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ID: 1011533
Category: Call Center Services
Title: Contact Center for Human Resource Benefits
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are US based looking to outsource our requirement of Call Center Service. We are looking for Contact Center for Human Resource Benefits.
Scope:
1. Contact center must provide full range of benefit services and support to employees
2. Contact center for telephone calls, emails facmiles.
This is an on shore and off site tender. Interested service providers are requested to contact no later than August, 4, 2011 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United States
Posted Date: 07-07-2011
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Temporary Staff for Call Cente
Type: Tender
ID: 1011532
Category: Call Center Services
Title: Temporary Staff for Call Center
Clients Approx Budget: Need Best Proposals
Volume of Work: 1 Year Contract
Description: We are US based looking to outsource our requirement of Call Center Service. We are looking for Temporary Staff for Call Center. The duration of the contract is 1 year with the extension for 3, one year periods
Scope:
1. Provide staffing services for call center
2. Respond up to assigned quotas of calls per day
3. Provide up to 16 personnel to staff a call center working eight (8) hours per day
4. Collect information regarding illness and injury complaints.
5. The days and hours of the call center are Sunday through Thursday from 12:30 pm to 9:00 pm with a half an hour lunch.
This is an on shore and off site tender. Interested service providers are requested to contact no later than August, 4, 2011 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United States
Posted Date: 07-07-2011
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ID: 1011532
Category: Call Center Services
Title: Temporary Staff for Call Center
Clients Approx Budget: Need Best Proposals
Volume of Work: 1 Year Contract
Description: We are US based looking to outsource our requirement of Call Center Service. We are looking for Temporary Staff for Call Center. The duration of the contract is 1 year with the extension for 3, one year periods
Scope:
1. Provide staffing services for call center
2. Respond up to assigned quotas of calls per day
3. Provide up to 16 personnel to staff a call center working eight (8) hours per day
4. Collect information regarding illness and injury complaints.
5. The days and hours of the call center are Sunday through Thursday from 12:30 pm to 9:00 pm with a half an hour lunch.
This is an on shore and off site tender. Interested service providers are requested to contact no later than August, 4, 2011 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United States
Posted Date: 07-07-2011
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Provision of Helpdesk and Support Service
Type: Tender
ID: 1011455
Category: Call Center Services
Title: Provision of Helpdesk and Support Service
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are Ireland based looking to outsource our requirement of Call Center Service. We are looking for Provision of Helpdesk and Support Service.
Scope:
1. The support services to be considered for tender may include but are not limited to the following:
An integrated service desk.
— Incident management,
— Request fulfillment.
1st line support
— 1st line diagnosis of all services,
— 1St line resolution.
Bundled additional support services.
— Client computing & desk side support,
— Desktop & client build and delivery,
— Data cleansing of client technology,
— Support for mobile business devices.
(Getac V100 ruggedized laptops, Getac ps236 handheld.
Devices, Motorola (MC500).
— Office based support services.
(See 1.1.2 Bord Gais Sites).
— Support of multi-functional devices.
(Printers, scanners, faxes).
— Systems monitoring and exception alerting.
(Dashboard & logs).
— Provision of resources to an agreed rate card,
— Support of business mobile phones.
(iPhone, Blackberry, etc).
This is an on shore and off site tender. Interested service providers are requested to contact no later than July, 25, 2011 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: Ireland
Posted Date: 29-06-2011
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ID: 1011455
Category: Call Center Services
Title: Provision of Helpdesk and Support Service
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are Ireland based looking to outsource our requirement of Call Center Service. We are looking for Provision of Helpdesk and Support Service.
Scope:
1. The support services to be considered for tender may include but are not limited to the following:
An integrated service desk.
— Incident management,
— Request fulfillment.
1st line support
— 1st line diagnosis of all services,
— 1St line resolution.
Bundled additional support services.
— Client computing & desk side support,
— Desktop & client build and delivery,
— Data cleansing of client technology,
— Support for mobile business devices.
(Getac V100 ruggedized laptops, Getac ps236 handheld.
Devices, Motorola (MC500).
— Office based support services.
(See 1.1.2 Bord Gais Sites).
— Support of multi-functional devices.
(Printers, scanners, faxes).
— Systems monitoring and exception alerting.
(Dashboard & logs).
— Provision of resources to an agreed rate card,
— Support of business mobile phones.
(iPhone, Blackberry, etc).
This is an on shore and off site tender. Interested service providers are requested to contact no later than July, 25, 2011 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: Ireland
Posted Date: 29-06-2011
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Data Entry and Support Service
Type: Project
ID: 1011433
Category: Call Center Services,Data Entry Services
Title: Data Entry and Support Service
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are looking to outsource our requirement of Data Entry and Call Center Service. We are looking for Data Entry and Support Service. The provider must be experienced with excel, Magento and support services.
Interested service providers are requested to contact as soon as possible along with their quotes and experience.
Country: United States
Posted Date: 28-06-2011
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ID: 1011433
Category: Call Center Services,Data Entry Services
Title: Data Entry and Support Service
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are looking to outsource our requirement of Data Entry and Call Center Service. We are looking for Data Entry and Support Service. The provider must be experienced with excel, Magento and support services.
Interested service providers are requested to contact as soon as possible along with their quotes and experience.
Country: United States
Posted Date: 28-06-2011
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Inbound Telephone Support
Type: Tender
ID: 1011385
Category: Call Center Services
Title: Inbound Telephone Support
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are US based looking to outsource our requirement of Call Center Service. We are looking for Inbound Telephone Support.
Scope:
1. Provision of telephone assistance to customers with a number of tasks including:
- telephone directory assistance
- telephone numbers
- extensions
2. Ability to assist in locating employee for an emergency
3. Must be able to receive incoming calls to a call volume of approximately 100/300 calls per day
4. Generation of statistical information including a log of daily call volume in Monthly and Annual Statistics Report
5. Reports must be provided in Excel format.
This is an on shore and off site tender. Interested service providers are requested to contact no later than July, 20, 2011 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United States
Posted Date: 22-06-2011
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ID: 1011385
Category: Call Center Services
Title: Inbound Telephone Support
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are US based looking to outsource our requirement of Call Center Service. We are looking for Inbound Telephone Support.
Scope:
1. Provision of telephone assistance to customers with a number of tasks including:
- telephone directory assistance
- telephone numbers
- extensions
2. Ability to assist in locating employee for an emergency
3. Must be able to receive incoming calls to a call volume of approximately 100/300 calls per day
4. Generation of statistical information including a log of daily call volume in Monthly and Annual Statistics Report
5. Reports must be provided in Excel format.
This is an on shore and off site tender. Interested service providers are requested to contact no later than July, 20, 2011 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United States
Posted Date: 22-06-2011
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Outbound Telemarketing Service
Type: Tender
ID: 1011372
Category: Call Center Services
Title: Outbound Telemarketing Service
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are US based looking to outsource our requirement of Call Center Service. We are looking for Outbound Telemarketing Service.
Scope:
1. Qualified telemarketing agencies for outbound service
2. Ability to understand and use target tags to determine calling population for highest return on investment
3. Ability to upload and download all file data and transactions including name/phone number update/address, credit card data, pledges
4. Correct and update current telephone numbers through periodic use of service
5. Ability to distribute data on daily, weekly, monthly and quarterly basis.
This is an on shore and off site tender. Interested service providers are requested to contact no later than July, 7, 2011 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United States
Posted Date: 21-06-2011
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ID: 1011372
Category: Call Center Services
Title: Outbound Telemarketing Service
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are US based looking to outsource our requirement of Call Center Service. We are looking for Outbound Telemarketing Service.
Scope:
1. Qualified telemarketing agencies for outbound service
2. Ability to understand and use target tags to determine calling population for highest return on investment
3. Ability to upload and download all file data and transactions including name/phone number update/address, credit card data, pledges
4. Correct and update current telephone numbers through periodic use of service
5. Ability to distribute data on daily, weekly, monthly and quarterly basis.
This is an on shore and off site tender. Interested service providers are requested to contact no later than July, 7, 2011 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United States
Posted Date: 21-06-2011
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Developing and Administering Telephonic Survey
Type: Tender
ID: 1011326
Category: Call Center Services
Title: Developing and Administering Telephonic Survey
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are US based looking to outsource our requirement of Call Center Service. We are looking for Developing and Administering Telephonic Survey.
Scope:
1. Meet with staff before developing the survey questions.
2. Develop a survey that consists of approximately sixty (60) questions, plus demographic information. The questions cannot be open ended.
3. Determine the appropriate sample size for results that will be statistically significant.
4. Provide a plan for professional administration of the survey to a representative population, including an over-sample of hard-to-reach and traditionally under-represented populations (i.e. minority, elderly, low income). This plan must include the proposed call schedule (i.e. days of the week and times of the day that calls will be made), as well as the qualifications and experience of the person(s) making the phone calls.
5. Survey will be administered no later than October 2011.
6. Professionally administer the telephone survey according to the agreed upon plan.
This is an onshore and off site tender. Interested service providers are requested to contact no later than July, 1, 2011 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United States
Posted Date: 14-06-2011
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ID: 1011326
Category: Call Center Services
Title: Developing and Administering Telephonic Survey
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are US based looking to outsource our requirement of Call Center Service. We are looking for Developing and Administering Telephonic Survey.
Scope:
1. Meet with staff before developing the survey questions.
2. Develop a survey that consists of approximately sixty (60) questions, plus demographic information. The questions cannot be open ended.
3. Determine the appropriate sample size for results that will be statistically significant.
4. Provide a plan for professional administration of the survey to a representative population, including an over-sample of hard-to-reach and traditionally under-represented populations (i.e. minority, elderly, low income). This plan must include the proposed call schedule (i.e. days of the week and times of the day that calls will be made), as well as the qualifications and experience of the person(s) making the phone calls.
5. Survey will be administered no later than October 2011.
6. Professionally administer the telephone survey according to the agreed upon plan.
This is an onshore and off site tender. Interested service providers are requested to contact no later than July, 1, 2011 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United States
Posted Date: 14-06-2011
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Customer Satisfaction Survey
Type: Tender
ID: 1011262
Category: Call Center Services
Title: Customer Satisfaction Survey
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are US based looking to outsource our requirement of Call Center Service. We are looking for Customer Satisfaction Survey.
Scope:
1. Design and administer a survey for approximately 200 specified shipping decision makers, including current customers and users -- to measure industry issues and opportunities, along with perceptions.
2. The survey instrument shall be delivered in an easy to understand professional format and accompanied with supporting documents that clearly frames and present the survey findings for all internal stakeholders.
3. We anticipate that the survey will be conducted via phone interviews, and/or on-line questionnaire.
4. The firm shall tabulate, analyze and summarize information obtained through the survey instrument and prepare a thorough written report and verbal presentation of the findings.
5. The firm shall oversee the survey distribution, information feedback, and collection process.
6. Based on the data collected, the firm will create a comprehensive Customer Connection Plan to capitalize on strengths and address improvement areas.
This is an on shore and off site tender. Interested service providers are requested to contact no later than June, 17, 2011 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United States
Posted Date: 06-06-2011
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ID: 1011262
Category: Call Center Services
Title: Customer Satisfaction Survey
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are US based looking to outsource our requirement of Call Center Service. We are looking for Customer Satisfaction Survey.
Scope:
1. Design and administer a survey for approximately 200 specified shipping decision makers, including current customers and users -- to measure industry issues and opportunities, along with perceptions.
2. The survey instrument shall be delivered in an easy to understand professional format and accompanied with supporting documents that clearly frames and present the survey findings for all internal stakeholders.
3. We anticipate that the survey will be conducted via phone interviews, and/or on-line questionnaire.
4. The firm shall tabulate, analyze and summarize information obtained through the survey instrument and prepare a thorough written report and verbal presentation of the findings.
5. The firm shall oversee the survey distribution, information feedback, and collection process.
6. Based on the data collected, the firm will create a comprehensive Customer Connection Plan to capitalize on strengths and address improvement areas.
This is an on shore and off site tender. Interested service providers are requested to contact no later than June, 17, 2011 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United States
Posted Date: 06-06-2011
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Outbound Contact Center Service
Type: Tender
ID: 1011183
Category: Call Center Services
Title: Outbound Contact Center Service
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are India (Maharashtra) based looking to outsource our requirement of Call Center Service. We are looking for Outbound Contact Center Service.
Scope:
1. Contact center that can make calls
2. Calls must be made regarding recovery and management of assets
3. Center need to make voice and non-voice calls to borrowers of assets
4. Calls to manage the collection activity across India.
This is an on shore and off site tender. Interested service providers are requested to contact no later than June, 27, 2011 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: India
Posted Date: 27-05-2011
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ID: 1011183
Category: Call Center Services
Title: Outbound Contact Center Service
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are India (Maharashtra) based looking to outsource our requirement of Call Center Service. We are looking for Outbound Contact Center Service.
Scope:
1. Contact center that can make calls
2. Calls must be made regarding recovery and management of assets
3. Center need to make voice and non-voice calls to borrowers of assets
4. Calls to manage the collection activity across India.
This is an on shore and off site tender. Interested service providers are requested to contact no later than June, 27, 2011 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: India
Posted Date: 27-05-2011
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Call Box Call Answering Services
Type: Tender
ID: 1011107
Category: Call Center Services
Title: Call Box Call Answering Services
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are US based looking to outsource our requirement of Call Center Service. We are looking for Call Box Call Answering Services.
Scope:
1. Install, maintain and operate a motorist aid call box system
2. To establish and operate a Call Box Call Answering Center that will answer 100% of the voice and TTY calls generated by the call box program, including 511 Freeway Aid calls.
3. The selected contractor will be expected to answer 100% of the calls generated by their call box programs.
4. The contracts resulting from this RFP will be for a period of two years and ten months.
5. We have received 11,388 calls in the year 2010 (Jan to Dec).
This is an on shore and off site tender. Interested service providers are requested to contact no later than June, 11, 2011 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United States
Posted Date: 21-05-2011
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ID: 1011107
Category: Call Center Services
Title: Call Box Call Answering Services
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are US based looking to outsource our requirement of Call Center Service. We are looking for Call Box Call Answering Services.
Scope:
1. Install, maintain and operate a motorist aid call box system
2. To establish and operate a Call Box Call Answering Center that will answer 100% of the voice and TTY calls generated by the call box program, including 511 Freeway Aid calls.
3. The selected contractor will be expected to answer 100% of the calls generated by their call box programs.
4. The contracts resulting from this RFP will be for a period of two years and ten months.
5. We have received 11,388 calls in the year 2010 (Jan to Dec).
This is an on shore and off site tender. Interested service providers are requested to contact no later than June, 11, 2011 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United States
Posted Date: 21-05-2011
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Telemarketers for Call Center
Type: Project
ID: 1011085
Category: Call Center Services
Title: Telemarketers for Call Center
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are looking to outsource our requirement of Call Center Service. We are looking for Telemarketers for Call Center. We need providers to make calls and give a short pitch about our company. After making calls, update the record and type in excel in google documents.
Interested service providers are requested to contact as soon as possible along with their quotes and experience.
Country: United States
Posted Date: 19-05-2011
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ID: 1011085
Category: Call Center Services
Title: Telemarketers for Call Center
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are looking to outsource our requirement of Call Center Service. We are looking for Telemarketers for Call Center. We need providers to make calls and give a short pitch about our company. After making calls, update the record and type in excel in google documents.
Interested service providers are requested to contact as soon as possible along with their quotes and experience.
Country: United States
Posted Date: 19-05-2011
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Generation of Leads and Data Entry
Type: Project
ID: 1011058
Category: Call Center Services,Data Entry Services
Title: Generation of Leads and Data Entry
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are looking to outsource our requirement of Data Entry and Call Center Service. We are looking for Generation of Leads and Data Entry. We need someone that can generate leads from Yellow pages and create a list of Business name and contact info in excel. These lists will be used by our telemarketers to generate leads for advertising in our new free magazine.
Interested service providers are requested to contact as soon as possible along with their quotes and experience.
Country: United States
Posted Date: 17-05-2011
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ID: 1011058
Category: Call Center Services,Data Entry Services
Title: Generation of Leads and Data Entry
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are looking to outsource our requirement of Data Entry and Call Center Service. We are looking for Generation of Leads and Data Entry. We need someone that can generate leads from Yellow pages and create a list of Business name and contact info in excel. These lists will be used by our telemarketers to generate leads for advertising in our new free magazine.
Interested service providers are requested to contact as soon as possible along with their quotes and experience.
Country: United States
Posted Date: 17-05-2011
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Inbound Contact Center Service
Type: Tender
ID: 1011051
Category: Call Center Services
Title: Inbound Contact Center Service
Clients Approx Budget: Need Best Proposals
Volume of Work: 5 Years Contract
Description: We are US based looking to outsource our requirement of Call Center Service. We are looking for Inbound Contact Center Service. The duration of the contract is 5 years commencing from Sept1 2011 to Aug 2016.
Scope:
1. Provision of incoming, toll-free call center for members
2. The center must be located at our various offices
3. 24 hour/7 days per week basis, 365 days per year (including weekends and holidays)
4. Estimated number of call volume per week can be 2200
5. Calls will be for medical or pharmacy services, billing, reimbursement, health plans etc
6. Provision of appropriate and referrals information to the callers
7. Offsite representatives must be located and operate within the United States
8. Provide and maintain access to third party telephone
Interpreter Services for callers in each of the following languages:
- Bosnian
- Arabic
- Somali
- Vietnamese
- Kurdish
9. Operation of a device for deaf/teletypewriter line on 24 hour/7days per week basis, 365 days per year (including weekends and holidays).
This is an on shore and off site tender. Interested service providers are requested to contact no later than June, 13, 2011 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United States
Posted Date: 17-05-2011
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ID: 1011051
Category: Call Center Services
Title: Inbound Contact Center Service
Clients Approx Budget: Need Best Proposals
Volume of Work: 5 Years Contract
Description: We are US based looking to outsource our requirement of Call Center Service. We are looking for Inbound Contact Center Service. The duration of the contract is 5 years commencing from Sept1 2011 to Aug 2016.
Scope:
1. Provision of incoming, toll-free call center for members
2. The center must be located at our various offices
3. 24 hour/7 days per week basis, 365 days per year (including weekends and holidays)
4. Estimated number of call volume per week can be 2200
5. Calls will be for medical or pharmacy services, billing, reimbursement, health plans etc
6. Provision of appropriate and referrals information to the callers
7. Offsite representatives must be located and operate within the United States
8. Provide and maintain access to third party telephone
Interpreter Services for callers in each of the following languages:
- Bosnian
- Arabic
- Somali
- Vietnamese
- Kurdish
9. Operation of a device for deaf/teletypewriter line on 24 hour/7days per week basis, 365 days per year (including weekends and holidays).
This is an on shore and off site tender. Interested service providers are requested to contact no later than June, 13, 2011 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United States
Posted Date: 17-05-2011
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Nurse Advice Call Center Service
Type: Tender
ID: 1011046
Category: Call Center Services
Title: Nurse Advice Call Center Service
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are US based looking to outsource our requirement of Call Center Service. We are looking for Nurse Advice Call Center Service.
Scope:
1. Overall work encompasses the Nurse Advice Line plus the automated library, after hour’s notifications, and appointment setting/cancellations.
2. The Nurse Advice Line refers to a nurse triage telephone service answering the advice phone number and providing assistance to the caller using a software-based algorithmic driven system.
3. The contractor shall be responsible for the establishing, maintaining, and the overall management of all telephone lines and numbers.
4. Services shall be available 24 hours a day, 7 days a week, 365 days a year (24x7x365).
This is an on shore and off site tender. Interested service providers are requested to contact no later than May, 24, 2011 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United States
Posted Date: 16-05-2011
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ID: 1011046
Category: Call Center Services
Title: Nurse Advice Call Center Service
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are US based looking to outsource our requirement of Call Center Service. We are looking for Nurse Advice Call Center Service.
Scope:
1. Overall work encompasses the Nurse Advice Line plus the automated library, after hour’s notifications, and appointment setting/cancellations.
2. The Nurse Advice Line refers to a nurse triage telephone service answering the advice phone number and providing assistance to the caller using a software-based algorithmic driven system.
3. The contractor shall be responsible for the establishing, maintaining, and the overall management of all telephone lines and numbers.
4. Services shall be available 24 hours a day, 7 days a week, 365 days a year (24x7x365).
This is an on shore and off site tender. Interested service providers are requested to contact no later than May, 24, 2011 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United States
Posted Date: 16-05-2011
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Provision of customer Telephonic Survey
Type: Tender
ID: 1010932
Category: Call Center Services
Title: Provision of customer Telephonic Survey
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are Canada based looking to outsource our requirement of Call Center Service. We are looking for Provision of customer Telephonic Survey.
Scope:
1. Conduct a telephone public opinion survey and reporting in accordance with the requirements.
2. The Contractor shall survey a random sample of residents, by telephone, following proper survey methodology.
3. The survey instrument shall be in accordance with a previously administered questionnaire, subject to possible minor modifications.
4. Review and field test the questionnaire prior to conducting the Survey.
5. The total sample size shall be 600 respondents
6. Complete the Work and deliver the results to the Contract Administrator by July 22, 2011.
This is an on shore and off site tender. Interested service providers are requested to contact no later than May, 20, 2011 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: Canada
Posted Date: 07-05-2011
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ID: 1010932
Category: Call Center Services
Title: Provision of customer Telephonic Survey
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are Canada based looking to outsource our requirement of Call Center Service. We are looking for Provision of customer Telephonic Survey.
Scope:
1. Conduct a telephone public opinion survey and reporting in accordance with the requirements.
2. The Contractor shall survey a random sample of residents, by telephone, following proper survey methodology.
3. The survey instrument shall be in accordance with a previously administered questionnaire, subject to possible minor modifications.
4. Review and field test the questionnaire prior to conducting the Survey.
5. The total sample size shall be 600 respondents
6. Complete the Work and deliver the results to the Contract Administrator by July 22, 2011.
This is an on shore and off site tender. Interested service providers are requested to contact no later than May, 20, 2011 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: Canada
Posted Date: 07-05-2011
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Provision Of Call Center
Type: Project
ID: 1010925
Category: Call Center Services
Title: Provision Of Call Center
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are looking to outsource our requirement of Call Center Service. We are looking for provision of call center service. We need call center to provide live transfers for an industry.
Interested service providers are requested to contact as soon as possible along with their quotes and experience.
Country: United States
Posted Date: 06-05-2011
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ID: 1010925
Category: Call Center Services
Title: Provision Of Call Center
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are looking to outsource our requirement of Call Center Service. We are looking for provision of call center service. We need call center to provide live transfers for an industry.
Interested service providers are requested to contact as soon as possible along with their quotes and experience.
Country: United States
Posted Date: 06-05-2011
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Out of Hours Call Handling Service
Type: Tender
ID: 1010879
Category: Call Center Services
Title: Out of Hours Call Handling Service
Clients Approx Budget: Need Best Proposals
Volume of Work: 3 Years Contract
Description: We are UK based looking to outsource our requirement of Call Center Service. We are looking for Out of Hours Call Handling Service. The duration of the contract is 3 years.
Scope:
1. Handling out of hours calls
2. Service must enable out of hours service provision for evenings weekends bank holidays and other Council non-designated working days
3. Each call must be handled through to hand off or call resolution
4. The service must be available on a 24-hour basis 365 days a year.
This is an on shore and off site tender. Interested service providers are requested to contact no later than June, 6, 2011 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United Kingdom
Posted Date: 30-04-2011
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ID: 1010879
Category: Call Center Services
Title: Out of Hours Call Handling Service
Clients Approx Budget: Need Best Proposals
Volume of Work: 3 Years Contract
Description: We are UK based looking to outsource our requirement of Call Center Service. We are looking for Out of Hours Call Handling Service. The duration of the contract is 3 years.
Scope:
1. Handling out of hours calls
2. Service must enable out of hours service provision for evenings weekends bank holidays and other Council non-designated working days
3. Each call must be handled through to hand off or call resolution
4. The service must be available on a 24-hour basis 365 days a year.
This is an on shore and off site tender. Interested service providers are requested to contact no later than June, 6, 2011 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United Kingdom
Posted Date: 30-04-2011
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Inbound Call Center Service
Type: Tender
ID: 1010834
Category: Call Center Services
Title: Inbound Call Center Service
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are US based looking to outsource our requirement of Call Center Service. We are looking for Inbound Call Center Service.
Scope:
1. Utilize automated functions and a live call center to respond efficiently, effectively, and in a timely manner to the estimated 40,000 to 50,000 consumer inquiries per year.
2. Provide live service 24 hours a day year-round.
3. Process and transmit all Bulk orders electronically to the designated programs within 24 hours of receiving order.
4. Transcribe and verify mailed in order cards and other forms within 24 hours of receipt.
5. Provide translation service for non-English speaking callers as requested.
6. Ensure the gathering of accurate information.
7. Conduct data satisfaction surveys as requested.
8. The Project has received in excess of 650,000 calls from its inception in February 1995 through December 31, 2011. These calls include individuals who are seeking health or social service referrals within their community.
9. The term of the Contract will be from the award date through June 30, 2013.
This is an on shore and off site tender. Interested service providers are requested to contact no later than May, 20, 2011 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United States
Posted Date: 26-04-2011
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ID: 1010834
Category: Call Center Services
Title: Inbound Call Center Service
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are US based looking to outsource our requirement of Call Center Service. We are looking for Inbound Call Center Service.
Scope:
1. Utilize automated functions and a live call center to respond efficiently, effectively, and in a timely manner to the estimated 40,000 to 50,000 consumer inquiries per year.
2. Provide live service 24 hours a day year-round.
3. Process and transmit all Bulk orders electronically to the designated programs within 24 hours of receiving order.
4. Transcribe and verify mailed in order cards and other forms within 24 hours of receipt.
5. Provide translation service for non-English speaking callers as requested.
6. Ensure the gathering of accurate information.
7. Conduct data satisfaction surveys as requested.
8. The Project has received in excess of 650,000 calls from its inception in February 1995 through December 31, 2011. These calls include individuals who are seeking health or social service referrals within their community.
9. The term of the Contract will be from the award date through June 30, 2013.
This is an on shore and off site tender. Interested service providers are requested to contact no later than May, 20, 2011 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United States
Posted Date: 26-04-2011
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Inbound Contact Center
Type: Tender
ID: 1010797
Category: Call Center Services
Title: Inbound Contact Center
Clients Approx Budget: Need Best Proposals
Volume of Work: 1 Year Contract
Description: We are Ireland based looking to outsource our requirement of Call Center Service. We are looking for Inbound contact center. The duration of the contract is 1 year.
Scope:
1. To handle calls from public requiring information on bank operation and financial sector
2. Maintain a database of all calls received
3. Answering of calls for helpline
4. Fluency in the English language and an ability to communicate in the Irish language are also required.
This is an on shore and off site tender. Interested service providers are requested to contact no later than May, 18, 2011 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: Ireland
Posted Date: 20-04-2011
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ID: 1010797
Category: Call Center Services
Title: Inbound Contact Center
Clients Approx Budget: Need Best Proposals
Volume of Work: 1 Year Contract
Description: We are Ireland based looking to outsource our requirement of Call Center Service. We are looking for Inbound contact center. The duration of the contract is 1 year.
Scope:
1. To handle calls from public requiring information on bank operation and financial sector
2. Maintain a database of all calls received
3. Answering of calls for helpline
4. Fluency in the English language and an ability to communicate in the Irish language are also required.
This is an on shore and off site tender. Interested service providers are requested to contact no later than May, 18, 2011 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: Ireland
Posted Date: 20-04-2011
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Corporate Contact Centre
Type: Tender
ID: 1010774
Category: Call Center Services
Title: Corporate Contact Centre
Clients Approx Budget: 130000000 and 180000000 GBP
Volume of Work: 1 Year Contract
Description: We are UK based looking to outsource our requirement of Call Center Service. We are looking for Corporate Contact Center. The duration of the contract is 1 year with the possibility of further extension for 6 months additional period.
Scope:
1. Provider to supply a Corporate Contact Centre facility to provide a single telephone point of contact for all the Council's customers.
2. Provider will be responsible for:
- accommodating the Contact Centre,
- the employment and accommodation of all staff required to deliver the service,
- and the provision of all equipment and infrastructure necessary to provide the contract (telephone lines, telephones, office equipment, personal computers etc.).
This is an on shore and off site tender. The estimated tender value is 130000000 and 180000000 GBP. Interested service providers are requested to contact no later than May, 5, 2011 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United Kingdom
Posted Date: 18-04-2011
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ID: 1010774
Category: Call Center Services
Title: Corporate Contact Centre
Clients Approx Budget: 130000000 and 180000000 GBP
Volume of Work: 1 Year Contract
Description: We are UK based looking to outsource our requirement of Call Center Service. We are looking for Corporate Contact Center. The duration of the contract is 1 year with the possibility of further extension for 6 months additional period.
Scope:
1. Provider to supply a Corporate Contact Centre facility to provide a single telephone point of contact for all the Council's customers.
2. Provider will be responsible for:
- accommodating the Contact Centre,
- the employment and accommodation of all staff required to deliver the service,
- and the provision of all equipment and infrastructure necessary to provide the contract (telephone lines, telephones, office equipment, personal computers etc.).
This is an on shore and off site tender. The estimated tender value is 130000000 and 180000000 GBP. Interested service providers are requested to contact no later than May, 5, 2011 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United Kingdom
Posted Date: 18-04-2011
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Provision of Call Center Service
Type: Tender
ID: 1010764
Category: Call Center Services
Title: Provision of Call Center Service
Clients Approx Budget: 150,000 and 225,000 GBP
Volume of Work: 5 Years Contract
Description: We are UK based looking to outsource our requirement of Call Center Service. We are looking for Provision of Call Center Service. The duration of the contract is 5 years.
Scope:
1. Provision of out of hours call centre services.
2. The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises.
This is an on shore and off site tender. The estimated tender value is 150,000 and 225,000 GBP. Interested service providers are requested to contact no later than May, 16, 2011 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United Kingdom
Posted Date: 16-04-2011
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ID: 1010764
Category: Call Center Services
Title: Provision of Call Center Service
Clients Approx Budget: 150,000 and 225,000 GBP
Volume of Work: 5 Years Contract
Description: We are UK based looking to outsource our requirement of Call Center Service. We are looking for Provision of Call Center Service. The duration of the contract is 5 years.
Scope:
1. Provision of out of hours call centre services.
2. The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises.
This is an on shore and off site tender. The estimated tender value is 150,000 and 225,000 GBP. Interested service providers are requested to contact no later than May, 16, 2011 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United Kingdom
Posted Date: 16-04-2011
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Telemarketers For Appointment Setting
Type: Project
ID: 1010754
Category: Call Center Services
Title: Telemarketers For Appointment Setting
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are looking to outsource our requirement of Call Center Service. We are looking for telemarketers for appointment setting. We need dedicated and motivated telemarketers for scheduling appointments with businesses interested in getting a website. Cold calling will be done for appointment generation.
Interested service providers are requested to contact as soon as possible along with their quotes and experience.
Country: United States
Posted Date: 16-04-2011
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ID: 1010754
Category: Call Center Services
Title: Telemarketers For Appointment Setting
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are looking to outsource our requirement of Call Center Service. We are looking for telemarketers for appointment setting. We need dedicated and motivated telemarketers for scheduling appointments with businesses interested in getting a website. Cold calling will be done for appointment generation.
Interested service providers are requested to contact as soon as possible along with their quotes and experience.
Country: United States
Posted Date: 16-04-2011
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Provision of Contact Center,Transcription And Data Entry
Type: Tender
ID: 1010733
Category: Call Center Services,Data Entry Services,Data/Audio Transcription Services
Title: Provision of Contact Center,Transcription And Data Entry
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are US based looking to outsource our requirement of Call Center, Data Entry and Transcription Service. We are looking for provision of contact center, transcription and data entry service.
Scope:
1. Services for primary purpose of processing incoming tourism enquiries and requests
2. Obtain and maintain the current, toll-free telephone numbers including the current vanity number
3. English-speaking, non-regional accent
4. Live operator response to caller inquiries 24 hours per day, 7 days per week
5. Call volume may range from 5,000 to 60,000 calls per month
6. Provide live operator, automated call answering or a combination of services as required by the State
7. Call answering for non-consumer inquiries for travel agents that generate requests for multiple copies of publications
8. Transcription/data entry services for input sources for manual transcription including
9. This includes:
printed reports, printed labels, e-mails and business reply cards.
10. Computer related services and reporting as required.
This is an on shore and off site tender. Interested service providers are requested to contact no later than May, 6, 2011 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United States
Posted Date: 14-04-2011
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ID: 1010733
Category: Call Center Services,Data Entry Services,Data/Audio Transcription Services
Title: Provision of Contact Center,Transcription And Data Entry
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are US based looking to outsource our requirement of Call Center, Data Entry and Transcription Service. We are looking for provision of contact center, transcription and data entry service.
Scope:
1. Services for primary purpose of processing incoming tourism enquiries and requests
2. Obtain and maintain the current, toll-free telephone numbers including the current vanity number
3. English-speaking, non-regional accent
4. Live operator response to caller inquiries 24 hours per day, 7 days per week
5. Call volume may range from 5,000 to 60,000 calls per month
6. Provide live operator, automated call answering or a combination of services as required by the State
7. Call answering for non-consumer inquiries for travel agents that generate requests for multiple copies of publications
8. Transcription/data entry services for input sources for manual transcription including
9. This includes:
printed reports, printed labels, e-mails and business reply cards.
10. Computer related services and reporting as required.
This is an on shore and off site tender. Interested service providers are requested to contact no later than May, 6, 2011 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United States
Posted Date: 14-04-2011
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Operation Of Contact Center Service
Type: Tender
ID: 1010722
Category: Call Center Services
Title: Operation Of Contact Center Service
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are India (Tripura) looking to outsource our requirement of Call Center Service. We are looking for Operation of contact center service.
Scope:
1. Set-up of a contact center
2. Centre will envisioned as front-end delivery points for social and private services
3. Main role of the centre will be to handle the telephone calls from customers for their specific needs and get back with proper solution
4. Creating a database with their contact address & telephone numbers
5. Operation of call centre in two shifts initially.
This is an on shore and on site tender. Interested service providers are requested to contact no later than May, 4, 2011 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: India
Posted Date: 12-04-2011
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ID: 1010722
Category: Call Center Services
Title: Operation Of Contact Center Service
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are India (Tripura) looking to outsource our requirement of Call Center Service. We are looking for Operation of contact center service.
Scope:
1. Set-up of a contact center
2. Centre will envisioned as front-end delivery points for social and private services
3. Main role of the centre will be to handle the telephone calls from customers for their specific needs and get back with proper solution
4. Creating a database with their contact address & telephone numbers
5. Operation of call centre in two shifts initially.
This is an on shore and on site tender. Interested service providers are requested to contact no later than May, 4, 2011 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: India
Posted Date: 12-04-2011
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Inbound Contact Center Service
Type: Tender
ID: 1010655
Category: Call Center Services
Title: Inbound Contact Center Service
Clients Approx Budget: Need Best Proposals
Volume of Work: 3 Years Contract
Description: We are UK based looking to outsource our requirement of Call Center Service. We are looking for provision of inbound contact center service. The duration of the contract is 3 years.
Scope:
1. Fully managed Contact center services
2. Handling inbound customer contacts via voice and non voice channels including
- Email
- Web chat
- SMS
- Provision of an appropriate high quality customer service
3. Report on all activity on a daily, weekly, monthly and end-of-campaign basis
4. Recommend process, technology and other solution-related improvements
5. Improve the customer experience through feedback and analysis of performance.
This is an on shore and off site tender. Interested service providers are requested to contact no later than May, 6, 2011 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United Kingdom
Posted Date: 06-04-2011
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ID: 1010655
Category: Call Center Services
Title: Inbound Contact Center Service
Clients Approx Budget: Need Best Proposals
Volume of Work: 3 Years Contract
Description: We are UK based looking to outsource our requirement of Call Center Service. We are looking for provision of inbound contact center service. The duration of the contract is 3 years.
Scope:
1. Fully managed Contact center services
2. Handling inbound customer contacts via voice and non voice channels including
- Web chat
- SMS
- Provision of an appropriate high quality customer service
3. Report on all activity on a daily, weekly, monthly and end-of-campaign basis
4. Recommend process, technology and other solution-related improvements
5. Improve the customer experience through feedback and analysis of performance.
This is an on shore and off site tender. Interested service providers are requested to contact no later than May, 6, 2011 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United Kingdom
Posted Date: 06-04-2011
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Inbound Contact Center
Type: Project
ID: 1010522
Category: Call Center Services
Title: Inbound Contact Center
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are looking to outsource our requirement of Call Center Service. We are looking for Inbound contact center. We need provides that can accept inbound calls and set appointments and take messages. Providers must have excellent English speaking skills.
Interested service providers are requested to contact as soon as possible along with their quotes and experience.
Country: United States
Posted Date: 23-03-2011
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ID: 1010522
Category: Call Center Services
Title: Inbound Contact Center
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are looking to outsource our requirement of Call Center Service. We are looking for Inbound contact center. We need provides that can accept inbound calls and set appointments and take messages. Providers must have excellent English speaking skills.
Interested service providers are requested to contact as soon as possible along with their quotes and experience.
Country: United States
Posted Date: 23-03-2011
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Customer Survey Services
Type: Tender
ID: 1010516
Category: Call Center Services
Title: Customer Survey Services
Clients Approx Budget: Need Best Proposals
Volume of Work: 1 Year Contract
Description: We are UK based looking to outsource our requirement of Call Center Service. We are looking for Customer Survey Services. The duration of the contract is 1 year with the possibility of further extension for 1 year.
Scope:
1. We are currently seeking a partner to work with us to survey our customers through telephone survey methodology, analyze the results and report back on key customer dissatisfaction drivers.
2. The survey is tried and tested and takes approximately ten minutes to complete.
This is an on shore and off site tender. Interested service providers are requested to contact no later than April, 26, 2011 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United Kingdom
Posted Date: 22-03-2011
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ID: 1010516
Category: Call Center Services
Title: Customer Survey Services
Clients Approx Budget: Need Best Proposals
Volume of Work: 1 Year Contract
Description: We are UK based looking to outsource our requirement of Call Center Service. We are looking for Customer Survey Services. The duration of the contract is 1 year with the possibility of further extension for 1 year.
Scope:
1. We are currently seeking a partner to work with us to survey our customers through telephone survey methodology, analyze the results and report back on key customer dissatisfaction drivers.
2. The survey is tried and tested and takes approximately ten minutes to complete.
This is an on shore and off site tender. Interested service providers are requested to contact no later than April, 26, 2011 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United Kingdom
Posted Date: 22-03-2011
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Appointment setter/Lead generator
Type: Project
ID: 1010471
Category: Call Center Services
Title: Appointment setter/Lead generator
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are looking to outsource our requirement of Call Center Service. We are looking for appointment setter/lead generator.
Requirements:
1. Place outbound calls to a targeted list of
prospects to set/confirm appointments for presentation.
2. Update prospect data
3. Email prospects who request more information.
4. Leave message with appropriate person.
Interested service providers are requested to contact as soon as possible along with their quotes and experience.
Country: United States
Posted Date: 19-03-2011
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ID: 1010471
Category: Call Center Services
Title: Appointment setter/Lead generator
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are looking to outsource our requirement of Call Center Service. We are looking for appointment setter/lead generator.
Requirements:
1. Place outbound calls to a targeted list of
prospects to set/confirm appointments for presentation.
2. Update prospect data
3. Email prospects who request more information.
4. Leave message with appropriate person.
Interested service providers are requested to contact as soon as possible along with their quotes and experience.
Country: United States
Posted Date: 19-03-2011
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Call Center/Helpdesk Service For Educational Institution
Type: Tender
ID: 1010467
Category: Call Center Services
Title: Call Center/Helpdesk Service For Educational Institution
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are US based looking to outsource our requirement of Call Center Service. We are looking for call center/helpdesk service for educational institution.
Scope:
1. Call center needs to handle inbound and outbound communications for callers contacting us.
2. Contract will be for a period of 5 years.
3. The call center must operate 24/7/365.
4. Approximate 427,000 Outbound Calls in the year of 2010.
5. In 2010, Financial Aid Office received approximately 163,500 inbound phone calls, 57,000 emails, and 8,500 chat sessions.
6. In 2010, Student Accounts received approximately 109,000 inbound calls.
7. In 2010, Technical Support received over 115,000 contacts via phone, email, Web Ticket, and chat.
This is an onshore and off site tender. Interested service providers are requested to contact no later than April, 1, 2011 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United States
Posted Date: 18-03-2011
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ID: 1010467
Category: Call Center Services
Title: Call Center/Helpdesk Service For Educational Institution
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are US based looking to outsource our requirement of Call Center Service. We are looking for call center/helpdesk service for educational institution.
Scope:
1. Call center needs to handle inbound and outbound communications for callers contacting us.
2. Contract will be for a period of 5 years.
3. The call center must operate 24/7/365.
4. Approximate 427,000 Outbound Calls in the year of 2010.
5. In 2010, Financial Aid Office received approximately 163,500 inbound phone calls, 57,000 emails, and 8,500 chat sessions.
6. In 2010, Student Accounts received approximately 109,000 inbound calls.
7. In 2010, Technical Support received over 115,000 contacts via phone, email, Web Ticket, and chat.
This is an onshore and off site tender. Interested service providers are requested to contact no later than April, 1, 2011 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United States
Posted Date: 18-03-2011
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B2B Appointment Setting
Type: Project
ID: 1010460
Category: Call Center Services
Title: B2B Appointment Setting
Clients Approx Budget: 5 USD/HR
Volume of Work:
Description: We are looking to outsource our requirement of Call Center Service. We are looking for B2B appointment setting. We need appointment setting by cold calling. The payout will be 5 USD per hour.
Interested service providers are requested to contact as soon as possible along with their quotes and experience.
Country: United States
Posted Date: 18-03-2011
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ID: 1010460
Category: Call Center Services
Title: B2B Appointment Setting
Clients Approx Budget: 5 USD/HR
Volume of Work:
Description: We are looking to outsource our requirement of Call Center Service. We are looking for B2B appointment setting. We need appointment setting by cold calling. The payout will be 5 USD per hour.
Interested service providers are requested to contact as soon as possible along with their quotes and experience.
Country: United States
Posted Date: 18-03-2011
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Customer Satisfaction Survey
Type: Tender
ID: 1010440
Category: Call Center Services
Title: Customer Satisfaction Survey
Clients Approx Budget: Need Best Proposals
Volume of Work: 1 Year Contract
Description: We are UK based looking to outsource our requirement of Call Center Service. We are looking for customer satisfaction survey services. The duration of the contract is 1 year with the possibility of further extension for 1 year renewal.
Scope:
1. Survey our customers through telephone survey methodology
2. Analyse the results and report back on key customer dissatisfaction driver.
This is an on shore and off site tender. Interested service providers are requested to contact no later than April, 26, 2011 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United Kingdom
Posted Date: 16-03-2011
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ID: 1010440
Category: Call Center Services
Title: Customer Satisfaction Survey
Clients Approx Budget: Need Best Proposals
Volume of Work: 1 Year Contract
Description: We are UK based looking to outsource our requirement of Call Center Service. We are looking for customer satisfaction survey services. The duration of the contract is 1 year with the possibility of further extension for 1 year renewal.
Scope:
1. Survey our customers through telephone survey methodology
2. Analyse the results and report back on key customer dissatisfaction driver.
This is an on shore and off site tender. Interested service providers are requested to contact no later than April, 26, 2011 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United Kingdom
Posted Date: 16-03-2011
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