Telephone Answering & Processing of Vital Records

Type: Tender
ID: 1012874
Category: Call Center Services
Title: Telephone Answering & Processing of Vital Records
Clients Approx Budget: Need Best Proposals
Volume of Work: 1 Year Contract
Description: We are US based looking to outsource our requirement of Call Center Service. We are looking for Telephone Answering & Processing of Vital Records. The duration of the contract is 1 year with 3 additional, one year extension period.

Scope:
1. To process requests for vital records from customers by way of the web or telephone for government authority.
2. Vendor should provide both a toll free phone number and toll free fax number for applicant to use with the script written by the Vendor.
3. Vendor should answer calls in less than 2 minutes, 24 hours, 7 days, 365 days per year.
4. Pre proposal conference will be held on November 30, 2011.

This is an on shore and offsite tender. Interested service providers are requested to contact no later than December, 12, 2011 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.

Country: United States
Posted Date: 22-11-2011

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