Type: Tender
ID: 1007227
Category: Call Center Services
Title: Telephony Service For Appointments
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are UK based looking to outsource our requirement of Call Center Service. We are looking for telephony service for appointments.
Scope:
1. Telephony service for reminder of appointments and confirmations
2. Appointment reminder service which enables patients to confirm attendance, re-schedule or cancel appointments
3. Must enable us to vary the scheduling of the output to coordinate with other telephony activity
4. Ability to deliver various different messages including the ability to send a single message to a large number of recipients
5. Ability to receive and record all responses.
This is an on shore and off site tender. Interested service providers are requested to contact no later than June, 25, 2010, 12:00 Noon by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United Kingdom
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Customer Satisfaction Survey
Type: Tender
ID: 1007199
Category: Call Center Services
Title: Customer Satisfaction Survey
Clients Approx Budget: 500,000 GBP
Volume of Work:
Description: We are UK based looking to outsource our requirement of Call Center Service. We are looking for customer satisfaction survey. The duration of the contract is for 2 years commencing from August, 2010 to July 2010.
Scope:
1. The objective of this survey is to gather critical customer satisfaction data on a monthly basis from customers who have had recent experience of our services.
2. Service provider needs to conduct telephone customer satisfaction interviews.
This is an on shore and off site tender. The estimated tender value is 500,000 GBP. Interested service providers are requested to contact no later than June, 1, 2010, 5:00 PM by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United Kingdom
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ID: 1007199
Category: Call Center Services
Title: Customer Satisfaction Survey
Clients Approx Budget: 500,000 GBP
Volume of Work:
Description: We are UK based looking to outsource our requirement of Call Center Service. We are looking for customer satisfaction survey. The duration of the contract is for 2 years commencing from August, 2010 to July 2010.
Scope:
1. The objective of this survey is to gather critical customer satisfaction data on a monthly basis from customers who have had recent experience of our services.
2. Service provider needs to conduct telephone customer satisfaction interviews.
This is an on shore and off site tender. The estimated tender value is 500,000 GBP. Interested service providers are requested to contact no later than June, 1, 2010, 5:00 PM by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United Kingdom
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Establishment Of Call Center
Type: Tender
ID: 1007196
Category: Call Center Services
Title: Establishment Of Call Center
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are India (Karnataka) based looking to outsource our requirement of Call Center Service. We are looking for establishing a call center.
Scope:
1. Calls must be attended to the fullest satisfaction
2. All complaints and suggestions must be recorded properly and action must be taken
3. Reports must be generated regarding:
- Total complaints and suggestions
- Reports regarding total query calls
- Total calls received
- Total abandoned
- General enquiry
4. Consolidation of weekly and monthly statements.
This is an on shore and off site tender. Interested service providers are requested to contact no later than June, 9, 2010, 12:00 Noon by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: India
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ID: 1007196
Category: Call Center Services
Title: Establishment Of Call Center
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are India (Karnataka) based looking to outsource our requirement of Call Center Service. We are looking for establishing a call center.
Scope:
1. Calls must be attended to the fullest satisfaction
2. All complaints and suggestions must be recorded properly and action must be taken
3. Reports must be generated regarding:
- Total complaints and suggestions
- Reports regarding total query calls
- Total calls received
- Total abandoned
- General enquiry
4. Consolidation of weekly and monthly statements.
This is an on shore and off site tender. Interested service providers are requested to contact no later than June, 9, 2010, 12:00 Noon by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: India
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Telephone Answering Service
Type: Tender
ID: 1007187
Category: Call Center Services
Title: Telephone Answering Service
Clients Approx Budget: Need Best Proposals
Volume of Work: 12 Months Contract
Description: We are Australia based looking to outsource our requirement of Call Center Service. We are looking for telephone answering service. The duration of the contract is 12 months with the possibility of further extension for 12 months.
Scope:
1. Provision of telephone answering service for all our branches
2. Telephone answering must be provided 24x7
3. Provision of emergency call back and emergency calling facility
4. Provision of weekly activity report including time, nature and action taken for the received calls
5. Caller details will be conveyed and recorded.
This is an on shore and off site tender. Interested service providers are requested to contact no later than June, 3, 2010, 10:00 AM by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: Australia
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ID: 1007187
Category: Call Center Services
Title: Telephone Answering Service
Clients Approx Budget: Need Best Proposals
Volume of Work: 12 Months Contract
Description: We are Australia based looking to outsource our requirement of Call Center Service. We are looking for telephone answering service. The duration of the contract is 12 months with the possibility of further extension for 12 months.
Scope:
1. Provision of telephone answering service for all our branches
2. Telephone answering must be provided 24x7
3. Provision of emergency call back and emergency calling facility
4. Provision of weekly activity report including time, nature and action taken for the received calls
5. Caller details will be conveyed and recorded.
This is an on shore and off site tender. Interested service providers are requested to contact no later than June, 3, 2010, 10:00 AM by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: Australia
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Operation Of Inbound Call Center
Type: Tender
ID: 1007169
Category: Call Center Services
Title: Operation Of Inbound Call Center
Clients Approx Budget: 17260000 INR
Volume of Work:
Description: We are India (Maharashtra) based looking to outsource our requirement of Call Center Service. We are looking for Operation of inbound call center Service.
Scope:
1. Call handling service
2. Entering call center screen with the given username
3. Handling of different type of calls and inquiries
4. Interact with different types of screens.
This is an on shore and off site tender. The estimated tender value is 17260000 INR and the EMD is 345240 INR. Interested service providers are requested to contact no later than June, 18, 2010, 11:00 AM by courier, post. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: India
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ID: 1007169
Category: Call Center Services
Title: Operation Of Inbound Call Center
Clients Approx Budget: 17260000 INR
Volume of Work:
Description: We are India (Maharashtra) based looking to outsource our requirement of Call Center Service. We are looking for Operation of inbound call center Service.
Scope:
1. Call handling service
2. Entering call center screen with the given username
3. Handling of different type of calls and inquiries
4. Interact with different types of screens.
This is an on shore and off site tender. The estimated tender value is 17260000 INR and the EMD is 345240 INR. Interested service providers are requested to contact no later than June, 18, 2010, 11:00 AM by courier, post. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: India
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Appointment Setting Process
Type: Project
ID: 1007157
Category: Call Center Services
Title: Appointment Setting Process
Clients Approx Budget: 5 USD Per Hr
Volume of Work:
Description: We are looking to outsource our requirement of Call Center Service. We are looking for appointment setting process. We need someone that can call leads sheet for setting appointments. We need providers fluent in English. Our estimated budget is 5 USD per hour. Interested service providers are requested to contact as soon as possible along with their quotes and experience.
Country: United States
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ID: 1007157
Category: Call Center Services
Title: Appointment Setting Process
Clients Approx Budget: 5 USD Per Hr
Volume of Work:
Description: We are looking to outsource our requirement of Call Center Service. We are looking for appointment setting process. We need someone that can call leads sheet for setting appointments. We need providers fluent in English. Our estimated budget is 5 USD per hour. Interested service providers are requested to contact as soon as possible along with their quotes and experience.
Country: United States
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Debt Collection Service
Type: Tender
ID: 1007118
Category: Call Center Services
Title: Debt Collection Service
Clients Approx Budget: Need Best Proposals
Volume of Work: 2 Years Contract
Description: We are US looking to outsource our requirement of Call Center Service. We are looking for debt collection service. The duration of the contract is 2 years with the possibility of further renewal for 2 years.
Scope:
1. Adhere and adapt collection procedures and policies
2. Maintenance of transaction of complete audit trial
3. Provide online client portal which can maintenance accounts 24x7
4. Provision of detailed reporting on individual accounting status
5. Provide monthly statistics reports of collected amount in dollars and contacts of customers
6. Production of customized reports
7. Accepting of debt of 25 USD or more.
This is an on shore and off site tender. Interested service providers are requested to contact no later than June, 18, 2010, 3:00 PM by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United States
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ID: 1007118
Category: Call Center Services
Title: Debt Collection Service
Clients Approx Budget: Need Best Proposals
Volume of Work: 2 Years Contract
Description: We are US looking to outsource our requirement of Call Center Service. We are looking for debt collection service. The duration of the contract is 2 years with the possibility of further renewal for 2 years.
Scope:
1. Adhere and adapt collection procedures and policies
2. Maintenance of transaction of complete audit trial
3. Provide online client portal which can maintenance accounts 24x7
4. Provision of detailed reporting on individual accounting status
5. Provide monthly statistics reports of collected amount in dollars and contacts of customers
6. Production of customized reports
7. Accepting of debt of 25 USD or more.
This is an on shore and off site tender. Interested service providers are requested to contact no later than June, 18, 2010, 3:00 PM by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United States
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Debt Collection Service For Law Firms
Type: Tender
ID: 1007107
Category: Call Center Services
Title: Debt Collection Service For Law Firms
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are US based looking to outsource our requirement of Call Center Service. We are looking for debt collection service for firms related to law.
Scope:
1. Collection of assigned courts debts
2. Identification of bi-lingual and multi-lingual debt collection
3. Collection of debts which will include
- Penalties
- Fines
- Fees
- Court costs
- Forfeited bail.
This is an on shore and off site tender. Interested service providers are requested to contact no later than July, 23, 2010, 4:30 PM by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United States
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ID: 1007107
Category: Call Center Services
Title: Debt Collection Service For Law Firms
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are US based looking to outsource our requirement of Call Center Service. We are looking for debt collection service for firms related to law.
Scope:
1. Collection of assigned courts debts
2. Identification of bi-lingual and multi-lingual debt collection
3. Collection of debts which will include
- Penalties
- Fines
- Fees
- Court costs
- Forfeited bail.
This is an on shore and off site tender. Interested service providers are requested to contact no later than July, 23, 2010, 4:30 PM by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United States
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Outbound Telemarketing Service
Type: Tender
ID: 1007101
Category: Call Center Services
Title: Outbound Telemarketing Service
Clients Approx Budget: Between 150,000,00 abd 850,000,00 GBP
Volume of Work: 31 Months Contract
Description: We are UK based looking to outsource our requirement of Call Center Service. We are looking for Outbound telemarketing service. The duration of the contract is 31 months.
Scope:
1. Provider will be required to make outbound calls and will promote services by us.
2. Provider will be required to call our existing customers and some newly started companies to promote our services.
3. Calls will be made from existing customer data and bought in data of companies who will have not have previously engaged with us.
This is an on shore and off site tender. The estimated tender value is between 150 000,00 and 850 000,00 GBP. Interested service providers are requested to contact no later than June, 6, 2010, 1:00 PM by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United Kingdom
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ID: 1007101
Category: Call Center Services
Title: Outbound Telemarketing Service
Clients Approx Budget: Between 150,000,00 abd 850,000,00 GBP
Volume of Work: 31 Months Contract
Description: We are UK based looking to outsource our requirement of Call Center Service. We are looking for Outbound telemarketing service. The duration of the contract is 31 months.
Scope:
1. Provider will be required to make outbound calls and will promote services by us.
2. Provider will be required to call our existing customers and some newly started companies to promote our services.
3. Calls will be made from existing customer data and bought in data of companies who will have not have previously engaged with us.
This is an on shore and off site tender. The estimated tender value is between 150 000,00 and 850 000,00 GBP. Interested service providers are requested to contact no later than June, 6, 2010, 1:00 PM by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United Kingdom
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Chat And Email Support
Type: Project
ID: 1007100
Category: Call Center Services
Title: Chat And Email Support
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are looking to outsource our requirement of Call Center Service. We are looking for chat and email support service. We need support for handling chats, emails and calls. We need provider that can provide the service for 8 hours every day from 10:00 AM to 6:00 PM EST from Monday to Friday.
The provider must have:
- Experience and a passion for chat support
- Experience with technical support
- Experience as a coach or trainer for customer support
- A drive to WOW customers
- Familiarity with the Handbags at wholesale service
- Great English skills, written and spoken.
Our estimated budget is 375 USD per month. Interested service providers are requested to contact as soon as possible along with their quotes and experience.
Country: United States
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ID: 1007100
Category: Call Center Services
Title: Chat And Email Support
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are looking to outsource our requirement of Call Center Service. We are looking for chat and email support service. We need support for handling chats, emails and calls. We need provider that can provide the service for 8 hours every day from 10:00 AM to 6:00 PM EST from Monday to Friday.
The provider must have:
- Experience and a passion for chat support
- Experience with technical support
- Experience as a coach or trainer for customer support
- A drive to WOW customers
- Familiarity with the Handbags at wholesale service
- Great English skills, written and spoken.
Our estimated budget is 375 USD per month. Interested service providers are requested to contact as soon as possible along with their quotes and experience.
Country: United States
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Establishment Of Call Center Service
Type: Tender
ID: 1007093
Category: Call Center Services
Title: Establishment Of Call Center Service
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are India (Karnataka) based looking to outsource our requirement of Call Center Service. We are looking for establishment of call center.
We are looking for:
1. Procurement of call center service
2. Call center service for corporation.
This is an on shore and off site tender. Interested service providers are requested to contact no later than June, 15, 2010 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: India
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ID: 1007093
Category: Call Center Services
Title: Establishment Of Call Center Service
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are India (Karnataka) based looking to outsource our requirement of Call Center Service. We are looking for establishment of call center.
We are looking for:
1. Procurement of call center service
2. Call center service for corporation.
This is an on shore and off site tender. Interested service providers are requested to contact no later than June, 15, 2010 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: India
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24x7 Call Center Service
Type: Project
ID: 1007092
Category: Call Center Services
Title: 24x7 Call Center Service
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are looking to outsource our requirement of Call Center Service. We are looking for 24x7 call center service. We need call center for the residential tenants. People can contact is in case of any emergency for maintenance services such as water leakage etc. Interested service providers are requested to contact as soon as possible along with their quotes and experience.
Country: United States
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ID: 1007092
Category: Call Center Services
Title: 24x7 Call Center Service
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are looking to outsource our requirement of Call Center Service. We are looking for 24x7 call center service. We need call center for the residential tenants. People can contact is in case of any emergency for maintenance services such as water leakage etc. Interested service providers are requested to contact as soon as possible along with their quotes and experience.
Country: United States
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Back Office Service For Mortgage Processing
Type: Project
ID: 1007070
Category: Call Center Services
Title: Back Office Service For Mortgage Processing
Clients Approx Budget: 10 GBP Per Hr Per Seat
Volume of Work:
Description: We are looking to outsource our requirement of Call Center Service. We are looking for back office service for mortgage processing. We need 3 centers with minimum 25 seats for mortgage processing. We need provider that can mortgage applications and send verification requests to employers, landlord or current mortgage holder, and lending institutions. Service providers may also need to dial UK to interact with verifiers, underwriters etc. We will provide 15 days training to service provider.
Our estimated budget is 10 GBP per hour per seat. Interested centers are requested to contact as soon as possible along with their experiences.
Country: United Kingdom
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ID: 1007070
Category: Call Center Services
Title: Back Office Service For Mortgage Processing
Clients Approx Budget: 10 GBP Per Hr Per Seat
Volume of Work:
Description: We are looking to outsource our requirement of Call Center Service. We are looking for back office service for mortgage processing. We need 3 centers with minimum 25 seats for mortgage processing. We need provider that can mortgage applications and send verification requests to employers, landlord or current mortgage holder, and lending institutions. Service providers may also need to dial UK to interact with verifiers, underwriters etc. We will provide 15 days training to service provider.
Our estimated budget is 10 GBP per hour per seat. Interested centers are requested to contact as soon as possible along with their experiences.
Country: United Kingdom
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Lead Generation And Optimization Of Website
Type: Project
ID: 1007067
Category: Call Center Services,SEO Services
Title: Lead Generation And Optimization Of Website
Clients Approx Budget: 200 USD
Volume of Work:
Description: We are looking to outsource our requirement of Call Center and Seo Service. We are looking for lead generation and optimization of website. We need to generate debt consolidation leads. We need 1 lead to be generated everyday initially. Also we need Google ranking for our website. Our estimated budget is 200 USD. Interested service providers are requested to contact as soon as possible along with their quotes and experience.
Country: United States
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ID: 1007067
Category: Call Center Services,SEO Services
Title: Lead Generation And Optimization Of Website
Clients Approx Budget: 200 USD
Volume of Work:
Description: We are looking to outsource our requirement of Call Center and Seo Service. We are looking for lead generation and optimization of website. We need to generate debt consolidation leads. We need 1 lead to be generated everyday initially. Also we need Google ranking for our website. Our estimated budget is 200 USD. Interested service providers are requested to contact as soon as possible along with their quotes and experience.
Country: United States
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Customer Support And Telephone Answering Service
Type: Tender
ID: 1007065
Category: Call Center Services
Title: Customer Support And Telephone Answering Service
Clients Approx Budget: Need Best Proposals
Volume of Work: 1 Year Contract
Description: We are Ireland based looking to outsource our requirement of Call Center Service. We are looking for customer support and telephone answering service. The duration of the contract is 1 year with the possibility of further renewal for 3 years.
Scope:
1. To handle the phone calls. All these calls were and/or are entertained by us through two national information lines which were introduced in September 2006.
2. These lines were operative
3. Lines are operative under two different names, i.e. Consumer Information Line and Industry Information Line.
4. The calls made (on both the lines) will be to lodge complaints, seek general information and for various purposes.
5. VOLUME (Indicative): Following are the volumes of calls received in various years:
a. Consumer Information Line:
i. From Sep 2006 to Dec 2006 – Approx. 4000 Calls averaging 500 per week
ii. 2007 – Approx. 10000 Calls averaging 192 per week
iii. 2008 – Under 10000 Calls averaging 187 per week
b. Industry Information Line:
i. From Sep 2006 to Dec 2006 – 8600 Calls
ii. 2007 – Approx. 72000 Calls
iii 2008 – More than 43000 Calls
6. During the lifetime of the contract, we may (at our sole discretion) award subsequent contracts which may include:
a. Back-office administration services (processing of postal and/or electronic applications and general back office support);
b. Specialist services (business analysis, innovation services, management information, and relevant IT services); and
c. Ancillary related services.
The tendering process is through Pre-Qualification Questionnaire (PQQ). Interested service providers are requested to receipt of Questionnaires till June 7, 2010 by 12:00 Hrs.
Country: Ireland
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ID: 1007065
Category: Call Center Services
Title: Customer Support And Telephone Answering Service
Clients Approx Budget: Need Best Proposals
Volume of Work: 1 Year Contract
Description: We are Ireland based looking to outsource our requirement of Call Center Service. We are looking for customer support and telephone answering service. The duration of the contract is 1 year with the possibility of further renewal for 3 years.
Scope:
1. To handle the phone calls. All these calls were and/or are entertained by us through two national information lines which were introduced in September 2006.
2. These lines were operative
3. Lines are operative under two different names, i.e. Consumer Information Line and Industry Information Line.
4. The calls made (on both the lines) will be to lodge complaints, seek general information and for various purposes.
5. VOLUME (Indicative): Following are the volumes of calls received in various years:
a. Consumer Information Line:
i. From Sep 2006 to Dec 2006 – Approx. 4000 Calls averaging 500 per week
ii. 2007 – Approx. 10000 Calls averaging 192 per week
iii. 2008 – Under 10000 Calls averaging 187 per week
b. Industry Information Line:
i. From Sep 2006 to Dec 2006 – 8600 Calls
ii. 2007 – Approx. 72000 Calls
iii 2008 – More than 43000 Calls
6. During the lifetime of the contract, we may (at our sole discretion) award subsequent contracts which may include:
a. Back-office administration services (processing of postal and/or electronic applications and general back office support);
b. Specialist services (business analysis, innovation services, management information, and relevant IT services); and
c. Ancillary related services.
The tendering process is through Pre-Qualification Questionnaire (PQQ). Interested service providers are requested to receipt of Questionnaires till June 7, 2010 by 12:00 Hrs.
Country: Ireland
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Online Marketing And Lead Generating Campaign
Type: Project
ID: 1007036
Category: Call Center Services,Internet Marketing Services
Title: Online Marketing And Lead Generating Campaign
Clients Approx Budget: 2500 USD
Volume of Work:
Description: We are looking to outsource our requirement of Internet Marketing and Call Center Service. We are looking for online marketing and generation of leads. We need to derive internet traffic to our landing pages. We need people that are looking for mortgage refinance, cash out refinance loans and home equity. We need to generate leads through emails and online marketing.
Our estimated budget is 2500 USD. Interested service providers are requested to contact as soon as possible along with their quotes and experience.
Country: United States
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ID: 1007036
Category: Call Center Services,Internet Marketing Services
Title: Online Marketing And Lead Generating Campaign
Clients Approx Budget: 2500 USD
Volume of Work:
Description: We are looking to outsource our requirement of Internet Marketing and Call Center Service. We are looking for online marketing and generation of leads. We need to derive internet traffic to our landing pages. We need people that are looking for mortgage refinance, cash out refinance loans and home equity. We need to generate leads through emails and online marketing.
Our estimated budget is 2500 USD. Interested service providers are requested to contact as soon as possible along with their quotes and experience.
Country: United States
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Inbound Telephonic Support
ype: Tender
ID: 1007030
Category: Call Center Services
Title: Inbound Telephonic Support
Clients Approx Budget: Need Best Proposal
Volume of Work: 1 Year Contract
Description: We are US based looking to outsource our requirement of Call center Service. We are looking for inbound telephonic support requirement. The duration of the contract is 1 year with the possibility of further renewal for 4 additional 1 year period.
Scope:
1. Provision of inbound support
2. Support must be provided for 24x7
3. Receive calls from donors for financial support
4. Average call time is 2.5 minutes
5. Calls will be directed through a call forwarding system
6. Call center will provide eight unique for call forwarding
7. Provide daily report of about activity of calls
8. Provide report about total calls taken, total dollars pledged during each program
9. Provision of support of 400 calls per weekend day and 200 calls per weekday.
This is an on shore and off site tender. Interested service providers are requested to contact no later than June, 10, 2010, 3:00 PM by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United States
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ID: 1007030
Category: Call Center Services
Title: Inbound Telephonic Support
Clients Approx Budget: Need Best Proposal
Volume of Work: 1 Year Contract
Description: We are US based looking to outsource our requirement of Call center Service. We are looking for inbound telephonic support requirement. The duration of the contract is 1 year with the possibility of further renewal for 4 additional 1 year period.
Scope:
1. Provision of inbound support
2. Support must be provided for 24x7
3. Receive calls from donors for financial support
4. Average call time is 2.5 minutes
5. Calls will be directed through a call forwarding system
6. Call center will provide eight unique for call forwarding
7. Provide daily report of about activity of calls
8. Provide report about total calls taken, total dollars pledged during each program
9. Provision of support of 400 calls per weekend day and 200 calls per weekday.
This is an on shore and off site tender. Interested service providers are requested to contact no later than June, 10, 2010, 3:00 PM by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United States
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Telemarketing And Telesales Service
Type: Project
ID: 1006997
Category: Call Center Services
Title: Telemarketing And Telesales Service
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are looking to outsource our requirement of Call Center Service. We are looking for telemarketing and telesales service. We need providers for inbound and outbound sales service. We need to up sell the song chips, new magic mics. We will provide the leads for calling also the providers can call to their own leads. Interested service providers are requested to contact as soon as possible along with their quotes and experience.
Country: United States
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ID: 1006997
Category: Call Center Services
Title: Telemarketing And Telesales Service
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are looking to outsource our requirement of Call Center Service. We are looking for telemarketing and telesales service. We need providers for inbound and outbound sales service. We need to up sell the song chips, new magic mics. We will provide the leads for calling also the providers can call to their own leads. Interested service providers are requested to contact as soon as possible along with their quotes and experience.
Country: United States
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Telephone Answering Service
Type: Tender
ID: 1006975
Category: Call Center Services
Title: Telephone Answering Service
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are UK based looking to outsource our requirement of Call Center Service. We are looking for telephone answering service.
Scope:
1. Telephone answering service for responding emergency calls
2. Calls must be answered courteously and promptly by the operators
3. Telephone answering service must be available 24x7x365
4. Presently 20,000 calls are received by the operators in a year
5. Emergency officer receives 10,000 calls every year
5. Guidance will be given to the operators about answering the calls.
This is an on shore and off site tender. Interested service providers are requested to contact no later than June, 7, 2010, 5:00 PM by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United Kingdom
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ID: 1006975
Category: Call Center Services
Title: Telephone Answering Service
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are UK based looking to outsource our requirement of Call Center Service. We are looking for telephone answering service.
Scope:
1. Telephone answering service for responding emergency calls
2. Calls must be answered courteously and promptly by the operators
3. Telephone answering service must be available 24x7x365
4. Presently 20,000 calls are received by the operators in a year
5. Emergency officer receives 10,000 calls every year
5. Guidance will be given to the operators about answering the calls.
This is an on shore and off site tender. Interested service providers are requested to contact no later than June, 7, 2010, 5:00 PM by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United Kingdom
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Call Answering Service
Type: Tender
ID: 1006970
Category: Call Center Services
Title: Call Answering Service
Clients Approx Budget: Need Best Proposals
Volume of Work: 1 Year Contract
Description: We are US based looking to outsource our requirement of Call Center Service. We are looking for call answering service. The duration of the contract is 1 year with the possibility of further extension for 4 years.
Scope:
1. Contractor is required to answer all incoming calls during off-duty hours and office closures. Approximately 3000 to 7600 calls can be received during peak months.
2. Contractor is required to answer all incoming calls during normal business hours when staff is out of the office.
3. Contractor shall provide qualified Bilingual English/Spanish operators, at all
Times, to perform the work required.
4. All incoming calls shall be answered by the third ring.
5. All calls shall be recorded and be available upon request in a WAV file format.
6. Contractor shall provide a monthly activity report.
This is an on shore and off site tender. Interested service providers are requested to contact no later than May, 14, 2010 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United States
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ID: 1006970
Category: Call Center Services
Title: Call Answering Service
Clients Approx Budget: Need Best Proposals
Volume of Work: 1 Year Contract
Description: We are US based looking to outsource our requirement of Call Center Service. We are looking for call answering service. The duration of the contract is 1 year with the possibility of further extension for 4 years.
Scope:
1. Contractor is required to answer all incoming calls during off-duty hours and office closures. Approximately 3000 to 7600 calls can be received during peak months.
2. Contractor is required to answer all incoming calls during normal business hours when staff is out of the office.
3. Contractor shall provide qualified Bilingual English/Spanish operators, at all
Times, to perform the work required.
4. All incoming calls shall be answered by the third ring.
5. All calls shall be recorded and be available upon request in a WAV file format.
6. Contractor shall provide a monthly activity report.
This is an on shore and off site tender. Interested service providers are requested to contact no later than May, 14, 2010 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United States
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Inbound Call Center And Email Processing
Type: Tender
ID: 1006963
Category: Call Center Services
Title: Inbound Call Center And Email Processing
Clients Approx Budget: Need Best Proposals
Volume of Work: 12 Months Contract
Description: We are US based looking to outsource our requirement of Call Center Service. We are looking for inbound mail, email and call center inquiry processing service. The duration of the contract is 12 months commencing from July 2010 to June 2011.
Scope:
A. Mail Fulfillment:
1. Vendor will zip-sort, bar code and certified domestic addresses for each inquiry, package and address the appropriate response material, and mail within two (2) business days of receipt of request.
2. Fulfillment materials will be provided by the Department at no cost to the Vendor.
3. Vendor will work with the Department’s web site contractor to implement a secure system for automatically electronically transferring all inquiry data to the Vendor on a daily basis.
B. Inbound Call Center:
1. Department controls approximately 120 inbound toll-free telephone numbers with service from the United States, and Canada, 7/24/365.
2. Vendor is required to provide uninterrupted service.
3. Tracking of telephone or electronic response to the Department advertising campaigns is essential. Vendors will capture the name and mailing address of the caller and up to six additional questions determined by the Department..
4. Telephone Inquiries - call center to answer approximately 15,000 +/- calls annually.
5. Electronic Inquiries – In 2009 the call center received 1,270 emails with an average handling time of 5.79 minutes per email.
This is an on shore and off site tender. Interested service providers are requested to contact no later than May, 18, 2010 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United States
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ID: 1006963
Category: Call Center Services
Title: Inbound Call Center And Email Processing
Clients Approx Budget: Need Best Proposals
Volume of Work: 12 Months Contract
Description: We are US based looking to outsource our requirement of Call Center Service. We are looking for inbound mail, email and call center inquiry processing service. The duration of the contract is 12 months commencing from July 2010 to June 2011.
Scope:
A. Mail Fulfillment:
1. Vendor will zip-sort, bar code and certified domestic addresses for each inquiry, package and address the appropriate response material, and mail within two (2) business days of receipt of request.
2. Fulfillment materials will be provided by the Department at no cost to the Vendor.
3. Vendor will work with the Department’s web site contractor to implement a secure system for automatically electronically transferring all inquiry data to the Vendor on a daily basis.
B. Inbound Call Center:
1. Department controls approximately 120 inbound toll-free telephone numbers with service from the United States, and Canada, 7/24/365.
2. Vendor is required to provide uninterrupted service.
3. Tracking of telephone or electronic response to the Department advertising campaigns is essential. Vendors will capture the name and mailing address of the caller and up to six additional questions determined by the Department..
4. Telephone Inquiries - call center to answer approximately 15,000 +/- calls annually.
5. Electronic Inquiries – In 2009 the call center received 1,270 emails with an average handling time of 5.79 minutes per email.
This is an on shore and off site tender. Interested service providers are requested to contact no later than May, 18, 2010 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United States
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Lead Generation Requirement
Type: Project
ID: 1006957
Category: Call Center Services
Title: Lead Generation Requirement
Clients Approx Budget: 2 USD to 3.50 USD Per Hr
Volume of Work: 2 to 6 Hrs Per Day
Description: We are looking to outsource our requirement of Call Center Service. We are looking for lead generation through cold calling. We need centers that can do calling using Skype. We will provide calling script and call spreadsheet for follow up. We need daily reporting and we need calling for 2 to 6 hours per day. The centers must be fluent in English. The payout will be between 2 USD to 3.50 USD per hour.
Interested centers are requested to contact as soon as possible along with their quotes and experience.
Country: United States
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ID: 1006957
Category: Call Center Services
Title: Lead Generation Requirement
Clients Approx Budget: 2 USD to 3.50 USD Per Hr
Volume of Work: 2 to 6 Hrs Per Day
Description: We are looking to outsource our requirement of Call Center Service. We are looking for lead generation through cold calling. We need centers that can do calling using Skype. We will provide calling script and call spreadsheet for follow up. We need daily reporting and we need calling for 2 to 6 hours per day. The centers must be fluent in English. The payout will be between 2 USD to 3.50 USD per hour.
Interested centers are requested to contact as soon as possible along with their quotes and experience.
Country: United States
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Telemarketing Requirement
Type: Project
ID: 1006952
Category: Call Center Services
Title: Telemarketing Requirement
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are looking to outsource our requirement of Call Center Service. We are looking for telemarketing service. We need providers to call the leads and get them pull their credit report. The providers will have to ask 4 questions and send it to the proper department. Interested service providers are requested to contact as soon as possible along with their quotes and experience.
Country: United States
Want to Apply for this
ID: 1006952
Category: Call Center Services
Title: Telemarketing Requirement
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are looking to outsource our requirement of Call Center Service. We are looking for telemarketing service. We need providers to call the leads and get them pull their credit report. The providers will have to ask 4 questions and send it to the proper department. Interested service providers are requested to contact as soon as possible along with their quotes and experience.
Country: United States
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Inbound Call Center For Translation And Interpretation Service
Type: Tender
ID: 1006912
Category: Call Center Services,Translation and Interpretation Services
Title: Inbound Call Center For Translation And Interpretation Service
Clients Approx Budget: Need Best Proposals
Volume of Work: Ongoing
Description: We are Australia based looking to outsource our requirement of call center, Translation and Interpretation Service. We are looking for inbound call center for translation and interpretation Service.
Scope:
1. Provision of core interpretation service that will allow people to telephone a number that is dedicated to the language according to their choice
2. The messages will be of specific language
3. Translation service for production of written material
4. Provision of reports on:
a. The numbers and times of calls in each language
b. Number of connections to an interpreter for each language
c. Where the calls are from
d. Length of calls
5. System that enable calls to distribute across a number
6. Services needed are:
a. Interpretation services via telephone
b. Written translation service
c. Additional service.
6. Provision of 15 language specific telephone lines.
This is a global and off site tender. Interested service providers are requested to contact no later than May, 17, 2010, 2:00 PM by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: Australia
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ID: 1006912
Category: Call Center Services,Translation and Interpretation Services
Title: Inbound Call Center For Translation And Interpretation Service
Clients Approx Budget: Need Best Proposals
Volume of Work: Ongoing
Description: We are Australia based looking to outsource our requirement of call center, Translation and Interpretation Service. We are looking for inbound call center for translation and interpretation Service.
Scope:
1. Provision of core interpretation service that will allow people to telephone a number that is dedicated to the language according to their choice
2. The messages will be of specific language
3. Translation service for production of written material
4. Provision of reports on:
a. The numbers and times of calls in each language
b. Number of connections to an interpreter for each language
c. Where the calls are from
d. Length of calls
5. System that enable calls to distribute across a number
6. Services needed are:
a. Interpretation services via telephone
b. Written translation service
c. Additional service.
6. Provision of 15 language specific telephone lines.
This is a global and off site tender. Interested service providers are requested to contact no later than May, 17, 2010, 2:00 PM by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: Australia
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Operation Of Call Center
Type: Tender
ID: 1006909
Category: Call Center Services
Title: Operation Of Call Center
Clients Approx Budget: Need Best Proposals
Volume of Work: 2 Years Contract
Description: We are US based looking to outsource our requirement of Call Center Service. We are looking for operation of call center service. The duration of the contract is 2 years with the possibility of further renewal of 4 years.
Scope:
1. Operation of toll-free consumer lines
2. Handling of call crisis
3. Handling abusive callers
4. Operation of toll-free lines, including call wait times and lost calls
5. Call record maintenance plan
6. Submits daily data uploads in a specified Microsoft Excel /
Microsoft Access importable format
7. Produce an annual data report for the Consumer Service Line
8. Refers callers in crisis to appropriate agencies 24 hours a day.
This is an on shore and off site tender. Interested service providers are requested to contact no later than May, 7, 2010, 3:00 AM by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United States
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ID: 1006909
Category: Call Center Services
Title: Operation Of Call Center
Clients Approx Budget: Need Best Proposals
Volume of Work: 2 Years Contract
Description: We are US based looking to outsource our requirement of Call Center Service. We are looking for operation of call center service. The duration of the contract is 2 years with the possibility of further renewal of 4 years.
Scope:
1. Operation of toll-free consumer lines
2. Handling of call crisis
3. Handling abusive callers
4. Operation of toll-free lines, including call wait times and lost calls
5. Call record maintenance plan
6. Submits daily data uploads in a specified Microsoft Excel /
Microsoft Access importable format
7. Produce an annual data report for the Consumer Service Line
8. Refers callers in crisis to appropriate agencies 24 hours a day.
This is an on shore and off site tender. Interested service providers are requested to contact no later than May, 7, 2010, 3:00 AM by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United States
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Provision Of Helpline Service
Type: Tender
ID: 1006898
Category: Call Center Services
Title: Provision Of Helpline Service
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are India (Bihar) based looking to outsource our requirement of Call Center Service. We are looking for provision of helpline service.
Scope:
1. Provision of call center executive support
2. Supporting in answering queries of citizens
3. Queries may be related to various services that are provided b y our department.
This is an on shore and off site tender. Interested service providers are requested to contact no later than May, 10, 2010 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: India
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ID: 1006898
Category: Call Center Services
Title: Provision Of Helpline Service
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are India (Bihar) based looking to outsource our requirement of Call Center Service. We are looking for provision of helpline service.
Scope:
1. Provision of call center executive support
2. Supporting in answering queries of citizens
3. Queries may be related to various services that are provided b y our department.
This is an on shore and off site tender. Interested service providers are requested to contact no later than May, 10, 2010 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: India
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Client Acquisition Analyst
Type: Project
ID: 1006895
Category: Call Center Services
Title: Client Acquisition Analyst
Clients Approx Budget: 5000 USD
Volume of Work:
Description: We are looking to outsource our requirement of Call Center Service. We are looking for Client Acquisition Analyst.
Requirement:
1. Utilize online marketing strategy, social media and digital marketing tools, including paid search, affiliate marketing and display advertising to acquire new clients.
2. Use Salesforce.Com to keep track of client acquisition activities
3. Maintain constant adherence to marketing budgets with accurate revenue attribution specific to each marketing demand driver.
4. Creative thinker on a creative team: Develop own insights through independent analysis of data, and communicate actionable recommendations based on insights.
5. Maintain a thorough understanding of current best practices and future trends in the Language Services industry.
Our estimated budget is 5000 USD. Interested service providers are requested to contact as soon as possible along with their quotes and experience.
Country: United States
Want to Apply for this
ID: 1006895
Category: Call Center Services
Title: Client Acquisition Analyst
Clients Approx Budget: 5000 USD
Volume of Work:
Description: We are looking to outsource our requirement of Call Center Service. We are looking for Client Acquisition Analyst.
Requirement:
1. Utilize online marketing strategy, social media and digital marketing tools, including paid search, affiliate marketing and display advertising to acquire new clients.
2. Use Salesforce.Com to keep track of client acquisition activities
3. Maintain constant adherence to marketing budgets with accurate revenue attribution specific to each marketing demand driver.
4. Creative thinker on a creative team: Develop own insights through independent analysis of data, and communicate actionable recommendations based on insights.
5. Maintain a thorough understanding of current best practices and future trends in the Language Services industry.
Our estimated budget is 5000 USD. Interested service providers are requested to contact as soon as possible along with their quotes and experience.
Country: United States
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Outbound Telephony Service
Type: Tender
ID: 1006861
Category: Call Center Services
Title: Outbound Telephony Service
Clients Approx Budget: Need Best Proposals
Volume of Work: 3 Years Contract
Description: We are US based looking to outsource our requirement of Call Center Service. We are looking for outbound telephony service. The duration of the contract is 3 years with the possibility of further renewal.
Scope:
1. Telephony service for local distance, toll free telephone service
2. Service must be for 24 hours per day for 7 days a week
3. Ability to meet or exceed billing and ordering specifications
4. Support for account management and representation
5. Providing customer support
6. Ability to meet or exceed billing and ordering specifications.
This is an on shore and off site tender. Interested service providers are requested to contact no later than June, 29, 2010, 1:00 PM by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United States
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ID: 1006861
Category: Call Center Services
Title: Outbound Telephony Service
Clients Approx Budget: Need Best Proposals
Volume of Work: 3 Years Contract
Description: We are US based looking to outsource our requirement of Call Center Service. We are looking for outbound telephony service. The duration of the contract is 3 years with the possibility of further renewal.
Scope:
1. Telephony service for local distance, toll free telephone service
2. Service must be for 24 hours per day for 7 days a week
3. Ability to meet or exceed billing and ordering specifications
4. Support for account management and representation
5. Providing customer support
6. Ability to meet or exceed billing and ordering specifications.
This is an on shore and off site tender. Interested service providers are requested to contact no later than June, 29, 2010, 1:00 PM by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United States
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Operation Of Inbound Help Desk
Type: Tender
ID: 1006855
Category: Call Center Services
Title: Operation Of Inbound Help Desk
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are India (Bihar) based looking to outsource our requirement of Call Center Service. We are looking for experienced service providers to submit their expression of interest for Set up and Operation of Inbound Help Desk.
Scope:
1. Provider will have to operate a toll-free helpline from 9 am to 6 pm from Monday to Saturday of every week and will also have adequate provisions for power back-up/power supply for uninterrupted operation.
2. During the time when the helpline is not being manned, a recorded message will inform the caller about the timing of the helpline. Service Provider will have to make available a computerized call centre with 5 dedicated seats. There will be adequate no. of dedicated / exclusive telephone lines of which there will be sufficient no. of lines with two way provision.
3. The call centre executives shall have basic computer literacy and should be able to handle the queries in English, Hindi, Bhojpuri or Maithili.
4. Provider shall be responsible for setting up and maintenance of software / equipment / hardware at the helpline/call center, initially the proposed system should have the capacity to handle 1000 calls per day with a provision of increasing the capacity in future if so required.
5. Provider shall make adequate provision for scaling up the required supporting infrastructure i.e. space, manpower, hardware, software, equipments for addressing future operational needs arising out of increase in call traffic.
6. Provider will prepare a comprehensive list of frequently asked questions (FAQs) in consultation with our relevant officials.
7. Based on FAQs, Service Provider shall develop software based Knowledge Management System from where the Call Centre executives shall retrieve the information on being called by a citizen.
8. Provider shall also be responsible for undertaking a communication campaign to increase the awareness among citizens through banners/ holdings at various service points/ traffic points/ bus shelters/ bus exteriors; leaflets enclosed with various certificates such as Registration/ permits/ licenses at the time of their handover to citizens etc.
9. Provider shall also establish a mechanism for monitoring of the helpline system to find out the quality of performance of the system and the level of satisfaction of the users of the helpline. To facilitate this, at the end of interaction with the call centre executives the caller will be automatically directed to an IVRS where the caller would be asked enter his level of satisfaction with the answers provided to his queries and which will get recorded in the system.
This is an on shore and off site tender. Interested service providers are requested to contact no later than May, 12, 2010, 5:00 PM by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: India
Want to Apply for this
ID: 1006855
Category: Call Center Services
Title: Operation Of Inbound Help Desk
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are India (Bihar) based looking to outsource our requirement of Call Center Service. We are looking for experienced service providers to submit their expression of interest for Set up and Operation of Inbound Help Desk.
Scope:
1. Provider will have to operate a toll-free helpline from 9 am to 6 pm from Monday to Saturday of every week and will also have adequate provisions for power back-up/power supply for uninterrupted operation.
2. During the time when the helpline is not being manned, a recorded message will inform the caller about the timing of the helpline. Service Provider will have to make available a computerized call centre with 5 dedicated seats. There will be adequate no. of dedicated / exclusive telephone lines of which there will be sufficient no. of lines with two way provision.
3. The call centre executives shall have basic computer literacy and should be able to handle the queries in English, Hindi, Bhojpuri or Maithili.
4. Provider shall be responsible for setting up and maintenance of software / equipment / hardware at the helpline/call center, initially the proposed system should have the capacity to handle 1000 calls per day with a provision of increasing the capacity in future if so required.
5. Provider shall make adequate provision for scaling up the required supporting infrastructure i.e. space, manpower, hardware, software, equipments for addressing future operational needs arising out of increase in call traffic.
6. Provider will prepare a comprehensive list of frequently asked questions (FAQs) in consultation with our relevant officials.
7. Based on FAQs, Service Provider shall develop software based Knowledge Management System from where the Call Centre executives shall retrieve the information on being called by a citizen.
8. Provider shall also be responsible for undertaking a communication campaign to increase the awareness among citizens through banners/ holdings at various service points/ traffic points/ bus shelters/ bus exteriors; leaflets enclosed with various certificates such as Registration/ permits/ licenses at the time of their handover to citizens etc.
9. Provider shall also establish a mechanism for monitoring of the helpline system to find out the quality of performance of the system and the level of satisfaction of the users of the helpline. To facilitate this, at the end of interaction with the call centre executives the caller will be automatically directed to an IVRS where the caller would be asked enter his level of satisfaction with the answers provided to his queries and which will get recorded in the system.
This is an on shore and off site tender. Interested service providers are requested to contact no later than May, 12, 2010, 5:00 PM by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: India
Want to Apply for this
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