Type: Tender
ID: 1007585
Category: Call Center Services
Title: Operation Of Complaint Center
Clients Approx Budget: 500000 INR
Volume of Work:
Description: We are India (Maharashtra) based looking to outsource our requirement of Call Center Service. We are looking for operation of complaint center.
Scope:
1. Provision of call center and a complaint center
2. Center must be for 24x7
3. All complaints should be recorded whether it is verbal or telephonically
4. After registration of complaint, complaint slips to be prepared with time and date
5. Complaint slip is to be handed over to our line staff in chronological order
6. Documents are to be maintained Day to Day basis
7. Fuse call off complaint register in standard format provided by us.
This is an on shore and off site tender. The estimated tender value is 500000 INR. Interested service providers are requested to contact no later than June, 29, 2010 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: India
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Inbound Call Center And Email Support
Type: Tender
ID: 1007584
Category: Call Center Services
Title: Inbound Call Center And Email Support
Clients Approx Budget: 14000000 GBP
Volume of Work: 5 Years Contract
Description: We are UK looking to outsource our requirement of Call Center Service. We are looking for Inbound Call Center and Email Support Service. The duration of the contract is 5 years.
Scope:
1. Service Provider will be required to have a fully integrated call center facility, including all necessary infrastructures, hardware and software, staff and other resources to support the full functionality of the service.
2. Service Provider will be responsible for receiving and responding to customer telephone calls, emails, faxes and correspondence. It also deals with enquiries and orders for information.
3. VOLUME: Currently the call center handles approximately 80 % of all calls coming in-house (an average over the last 6 months of around 133000 calls per month).
This is an a global and off site tender. The estimated tender value is 14000000 GBP. Interested service providers are requested to contact no later than August, 20, 2010, 5:00 PM by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United Kingdom
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ID: 1007584
Category: Call Center Services
Title: Inbound Call Center And Email Support
Clients Approx Budget: 14000000 GBP
Volume of Work: 5 Years Contract
Description: We are UK looking to outsource our requirement of Call Center Service. We are looking for Inbound Call Center and Email Support Service. The duration of the contract is 5 years.
Scope:
1. Service Provider will be required to have a fully integrated call center facility, including all necessary infrastructures, hardware and software, staff and other resources to support the full functionality of the service.
2. Service Provider will be responsible for receiving and responding to customer telephone calls, emails, faxes and correspondence. It also deals with enquiries and orders for information.
3. VOLUME: Currently the call center handles approximately 80 % of all calls coming in-house (an average over the last 6 months of around 133000 calls per month).
This is an a global and off site tender. The estimated tender value is 14000000 GBP. Interested service providers are requested to contact no later than August, 20, 2010, 5:00 PM by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United Kingdom
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Data Entry Service
Type: Tender
ID: 1007566
Category: Data Entry Services
Title: Data Entry Service
Clients Approx Budget: 150000 INR
Volume of Work:
Description: We are India (Uttaralanchal) based looking to outsource requirement of Data Entry Service. We are looking for experienced service provider for data entry service.
Scope:
1. Outsourcing of data entry services.
2. Work includes:
a. Uploading of delivery information of Material.
b. Foreign Parcels details in web site system.
This is an on shore and off site tender. The estimated tender value is 150000 INR Interested service providers are requested to contact no later than July, 14, 2010, 11:00 AM by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: India
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ID: 1007566
Category: Data Entry Services
Title: Data Entry Service
Clients Approx Budget: 150000 INR
Volume of Work:
Description: We are India (Uttaralanchal) based looking to outsource requirement of Data Entry Service. We are looking for experienced service provider for data entry service.
Scope:
1. Outsourcing of data entry services.
2. Work includes:
a. Uploading of delivery information of Material.
b. Foreign Parcels details in web site system.
This is an on shore and off site tender. The estimated tender value is 150000 INR Interested service providers are requested to contact no later than July, 14, 2010, 11:00 AM by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: India
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Centers For B2B Campaign
Type: Project
ID: 1007520
Category: Call Center Services
Title: Centers For B2B Campaign
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are looking to outsource our requirement of Call Center Service. We are looking for centers for a B2B campaign. We need to outsource a successfully running campaign having good payout with weekly payments. It includes cold calling. Interested centers are requested to contact as soon as possible along with their quotes and experience.
Country: United Kingdom
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ID: 1007520
Category: Call Center Services
Title: Centers For B2B Campaign
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are looking to outsource our requirement of Call Center Service. We are looking for centers for a B2B campaign. We need to outsource a successfully running campaign having good payout with weekly payments. It includes cold calling. Interested centers are requested to contact as soon as possible along with their quotes and experience.
Country: United Kingdom
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Inbound And Outbound Telemarketers Requirement
Type: Project
ID: 1007416
Category: Call Center Services
Title: Inbound And Outbound Telemarketers Requirement
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are looking to outsource our requirement of Call Center Service. We are looking for inbound and outbound call center service. We need telemarketing service for boosting our portfolio of businesses.
Providers must have:
- Experienced plus 5/5 English
- Must be able to work full time
- Must have desired equipment
- Must have pleasant voice
- Must be able to work between US (CT) Hours
- Must be dependable, reliable and friendly.
Interested service providers are requested to contact as soon as possible along with their quotes and experience.
Country: United States
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ID: 1007416
Category: Call Center Services
Title: Inbound And Outbound Telemarketers Requirement
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are looking to outsource our requirement of Call Center Service. We are looking for inbound and outbound call center service. We need telemarketing service for boosting our portfolio of businesses.
Providers must have:
- Experienced plus 5/5 English
- Must be able to work full time
- Must have desired equipment
- Must have pleasant voice
- Must be able to work between US (CT) Hours
- Must be dependable, reliable and friendly.
Interested service providers are requested to contact as soon as possible along with their quotes and experience.
Country: United States
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Calls Handling Service
Type: Tender
ID: 1007307
Category: Call Center Services
Title: Calls Handling Service
Clients Approx Budget: 120,000,00 GBP
Volume of Work: 2 Years Contract
Description: We are UK based looking to outsource our requirement of Call Center Service. We are looking for provision of calls handling service. The duration of the contract is 2 years.
Scope:
1. Handle inbound customer calls and provide appropriate high quality customer service to our customers.
2. Provide all the services - e.g. training, scheduling, scripting etc - as required to support and deliver the previous activity.
3. Report on all activity on a daily, weekly, monthly and end-of-campaign basis.
4. Provide insight to the results and be proactive in recommending business improvement opportunities.
5. Improve the customer experience supporting the need to drive down the cost per call.
This is an on shore and off site tender. The estimated tender value is 120,000,00 GBP. Interested service providers are requested to contact no later than June, 28, 2010 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United Kingdom
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ID: 1007307
Category: Call Center Services
Title: Calls Handling Service
Clients Approx Budget: 120,000,00 GBP
Volume of Work: 2 Years Contract
Description: We are UK based looking to outsource our requirement of Call Center Service. We are looking for provision of calls handling service. The duration of the contract is 2 years.
Scope:
1. Handle inbound customer calls and provide appropriate high quality customer service to our customers.
2. Provide all the services - e.g. training, scheduling, scripting etc - as required to support and deliver the previous activity.
3. Report on all activity on a daily, weekly, monthly and end-of-campaign basis.
4. Provide insight to the results and be proactive in recommending business improvement opportunities.
5. Improve the customer experience supporting the need to drive down the cost per call.
This is an on shore and off site tender. The estimated tender value is 120,000,00 GBP. Interested service providers are requested to contact no later than June, 28, 2010 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United Kingdom
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Inbound Call Center
Type: Tender
ID: 1007304
Category: Call Center Services
Title: Inbound Call Center
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are India (Delhi) based looking to outsource our requirement of Call center Service. We are looking for providers for Inbound call center service. Service Provider will be required to set up and run a Medical (Healthcare) Helpline that will provide health advice, information and counseling.
Scope:
1. Telephone Triage: The function of the telephone triage is to determine the acuteness/seriousness of the caller\'s complaint based upon the knowledge, experience and a series of algorithms developed by a coordinated effort of physicians and nurses, provide advice or direct the caller to the appropriate healthcare services if necessary, recommend the suggested follow-up based on their assessments and established triage protocols, and provide health information.
2. Health Information and counseling: The call center will also act as an information provider with respect to information such as type of Hospitals, services provided by various hospitals, their contact details etc. This is to ensure that the call center is established as a one point of contact for all health related queries. Information can be provided on variety of health related topics such as Nutrition and hygiene, women and child care, medication usage and side effects, prevention of life style diseases etc. the call center could also provide health counseling on rehabilitation, family welfare, psychological conditions etc.
3. Coordinating with Health facilities and workers: The call center can act as a linkage between the community workers and citizens.
4. Bed Management: The call center can be utilized for effective bed management by mapping their current status on a regular basis.
5. Creation of Website: The website would contain all the information with respect to health related services and also the functional details of the call center. This will provide additional platform for providing the proposed services on an interactive platform.
6) Chronic disease management: The call center may provide regular follow up advice to the enrolled patients of chronic diseases like diabetes patients.
This is an on shore and off site tender. Interested service providers are requested to contact no later than June, 25, 2010 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: India
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ID: 1007304
Category: Call Center Services
Title: Inbound Call Center
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are India (Delhi) based looking to outsource our requirement of Call center Service. We are looking for providers for Inbound call center service. Service Provider will be required to set up and run a Medical (Healthcare) Helpline that will provide health advice, information and counseling.
Scope:
1. Telephone Triage: The function of the telephone triage is to determine the acuteness/seriousness of the caller\'s complaint based upon the knowledge, experience and a series of algorithms developed by a coordinated effort of physicians and nurses, provide advice or direct the caller to the appropriate healthcare services if necessary, recommend the suggested follow-up based on their assessments and established triage protocols, and provide health information.
2. Health Information and counseling: The call center will also act as an information provider with respect to information such as type of Hospitals, services provided by various hospitals, their contact details etc. This is to ensure that the call center is established as a one point of contact for all health related queries. Information can be provided on variety of health related topics such as Nutrition and hygiene, women and child care, medication usage and side effects, prevention of life style diseases etc. the call center could also provide health counseling on rehabilitation, family welfare, psychological conditions etc.
3. Coordinating with Health facilities and workers: The call center can act as a linkage between the community workers and citizens.
4. Bed Management: The call center can be utilized for effective bed management by mapping their current status on a regular basis.
5. Creation of Website: The website would contain all the information with respect to health related services and also the functional details of the call center. This will provide additional platform for providing the proposed services on an interactive platform.
6) Chronic disease management: The call center may provide regular follow up advice to the enrolled patients of chronic diseases like diabetes patients.
This is an on shore and off site tender. Interested service providers are requested to contact no later than June, 25, 2010 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: India
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Provision Of Online Customer Service
Type: Project
ID: 1007277
Category: Call Center Services
Title: Provision Of Online Customer Service
Clients Approx Budget: 2 USD Per Hr
Volume of Work:
Description: We are looking to outsource our requirement of Call Center Service. We are looking for provision of online customer service. We need someone that can do 300 contacts daily. The method of calling will be given. We provide clothing, TV's, business products, cars, smaller products etc.
The payout will be 2 USD per hourly basis. Interested service providers are requested to contact as soon as possible along with their quotes and experience.
Country: United States
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ID: 1007277
Category: Call Center Services
Title: Provision Of Online Customer Service
Clients Approx Budget: 2 USD Per Hr
Volume of Work:
Description: We are looking to outsource our requirement of Call Center Service. We are looking for provision of online customer service. We need someone that can do 300 contacts daily. The method of calling will be given. We provide clothing, TV's, business products, cars, smaller products etc.
The payout will be 2 USD per hourly basis. Interested service providers are requested to contact as soon as possible along with their quotes and experience.
Country: United States
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Operation Of Call Center Service
Type: Tender
ID: 1007270
Category: Call Center Services
Title: Operation Of Call Center Service
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are India (Maharashtra) based looking to outsource our requirement of Call Center Service. We are looking for Operation of call center service.
Scope:
1. Call center operation for complaint handling processes
2. To provide 24x7 service for quick and efficient resolution of complaints
3. Generation of reports on daily, weekly, monthly and quarterly basic
4. Reports must contain important information like area wise, escalation reports, call resolution rate and call based reports indicating different types of services
5. Complaints related to billing
6. Call center for providing payment reminders
7. Lead generation and marketing service.
This is an on shore and off site tender. Interested service providers are requested to contact no later than June, 11, 2010, 1:00 PM by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: India
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ID: 1007270
Category: Call Center Services
Title: Operation Of Call Center Service
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are India (Maharashtra) based looking to outsource our requirement of Call Center Service. We are looking for Operation of call center service.
Scope:
1. Call center operation for complaint handling processes
2. To provide 24x7 service for quick and efficient resolution of complaints
3. Generation of reports on daily, weekly, monthly and quarterly basic
4. Reports must contain important information like area wise, escalation reports, call resolution rate and call based reports indicating different types of services
5. Complaints related to billing
6. Call center for providing payment reminders
7. Lead generation and marketing service.
This is an on shore and off site tender. Interested service providers are requested to contact no later than June, 11, 2010, 1:00 PM by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: India
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Seo And SEM Service
Type: Project
ID: 1007257
Category: Call Center Services,SEO Services
Title: Seo And SEM Service
Clients Approx Budget: 700 USD
Volume of Work:
Description: We are looking to outsource our requirement of Seo and call center Service. We are looking for Seo and SEM Service. We need white-hat for blog, link building and optimization campaigns. We need lead generation campaigns for each new business. The payout will be based on hourly, monthly basis.
Our estimated budget is 700 USD. Interested service providers are requested to contact as soon as possible along with their quotes and experience.
Country: United States
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ID: 1007257
Category: Call Center Services,SEO Services
Title: Seo And SEM Service
Clients Approx Budget: 700 USD
Volume of Work:
Description: We are looking to outsource our requirement of Seo and call center Service. We are looking for Seo and SEM Service. We need white-hat for blog, link building and optimization campaigns. We need lead generation campaigns for each new business. The payout will be based on hourly, monthly basis.
Our estimated budget is 700 USD. Interested service providers are requested to contact as soon as possible along with their quotes and experience.
Country: United States
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Call Center For Providing Information
Type: Tender
ID: 1007253
Category: Call Center Services
Title: Call Center For Providing Information
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are US based looking to outsource our requirement of Call Center Service. We are looking for provision of call center for information service.
Scope:
1. In 2009 the approximate numbers of inquiries were 20,000.
2. 90 % of total inquiries were generated by five customer groups: researchers, industrial and commercial organizations, academia, financial institutions and the general public.
3. Call length averages is 4 minutes and 27 seconds.
4. Service provider needs to provide:
- Customers and stakeholders with easily accessible, consistent, timely, and professional responses to their inquiries through multichannel communications (e.g., telephone, email, and postal mail)
- Collect data and perform reporting to inform of trends about our customer groups.
- Handle a minimum total of 25,000 annual phone and email inquiries.
This is an on shore and off site tender. Interested service providers are requested to contact no later than June, 4, 2010 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United States
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ID: 1007253
Category: Call Center Services
Title: Call Center For Providing Information
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are US based looking to outsource our requirement of Call Center Service. We are looking for provision of call center for information service.
Scope:
1. In 2009 the approximate numbers of inquiries were 20,000.
2. 90 % of total inquiries were generated by five customer groups: researchers, industrial and commercial organizations, academia, financial institutions and the general public.
3. Call length averages is 4 minutes and 27 seconds.
4. Service provider needs to provide:
- Customers and stakeholders with easily accessible, consistent, timely, and professional responses to their inquiries through multichannel communications (e.g., telephone, email, and postal mail)
- Collect data and perform reporting to inform of trends about our customer groups.
- Handle a minimum total of 25,000 annual phone and email inquiries.
This is an on shore and off site tender. Interested service providers are requested to contact no later than June, 4, 2010 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United States
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After Hours Telephone Answering Service
Type: Tender
ID: 1007248
Category: Call Center Services
Title: After Hours Telephone Answering Service
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are Australia based looking to outsource our requirement of Call Center Service. We are looking for after hour’s telephone answering service.
Scope:
1. Provision of telephone contact answering service for all our branches
2. Provide a guaranteed telephone call back and emergency contact facility for staff
3. All calls must be logged and appropriate details recorded
4. Provision of weekly activity report including time, nature and location of issue
5. Provision of reports about the calls received.
This is an on shore and off site tender. Interested service providers are requested to contact no later than June, 11, 2010, 10:00 AM by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: Australia
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ID: 1007248
Category: Call Center Services
Title: After Hours Telephone Answering Service
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are Australia based looking to outsource our requirement of Call Center Service. We are looking for after hour’s telephone answering service.
Scope:
1. Provision of telephone contact answering service for all our branches
2. Provide a guaranteed telephone call back and emergency contact facility for staff
3. All calls must be logged and appropriate details recorded
4. Provision of weekly activity report including time, nature and location of issue
5. Provision of reports about the calls received.
This is an on shore and off site tender. Interested service providers are requested to contact no later than June, 11, 2010, 10:00 AM by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: Australia
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