Type: Tender
ID: 1006809
Category: Call Center Services
Title: Telephonic Survey
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are US based looking to outsource our requirement of Call Center Service. We are looking for telephonic surveys service.
Scope:
- Contractor should have the resources and skills to generate the needed samples and to conduct the surveys using computer assisted telephone interviewing.
- Interviews shall be conducted with persons using landlines telephones, and with persons using cell phones.
- The Survey Contractor shall provide project-specific training to all interviewers.
This is an on shore and off site tender. Interested service providers are requested to contact no later than June, 28, 2010 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United States
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Inbound And Outbound Call Center
Type: Tender
ID: 1006796
Category: Call Center Services
Title: Inbound And Outbound Call Center
Clients Approx Budget: Need Best Proposals
Volume of Work: 2 Years Contract
Description: We are UK based looking to outsource requirement of Call Center Service. We are looking for Inbound and Outbound Call Center. The duration of the contract is 2 years.
Scope:
1. Activity is to collect information from and provide information to potential and current donors and channels their responses to the relevant operating unit
2. We need center to operate 24 X 7 and 365 days.
3. Call volumes vary from day to day but tend to be steady at 30 000-32 000 per week and peak weekly call volumes may be above 57000
4. The core purpose of the inbound service activity is to collect information from and provide information to potential and current donors and channel their responses to the relevant operating unit.
5. The core purpose of outbound calling is to provide information to and collect information from existing and prospective donors, and report to the relevant region or operating unit. The primary activity is calling to remind donors of forthcoming blood donation sessions. Donors can be targeted by specific blood group, performance segment or geographical location.
6. The estimated contact volumes are expected to be between 2500000 and 4000000 million contacts a year.
This is an on shore and off site tender. Interested service providers are requested to contact no later than May, 10, 2010, 12:00 Noon by courier, post or email. Service providers may have to our premises for meetings or briefings. Please refer the attachment for more details.
Country: United Kingdom
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ID: 1006796
Category: Call Center Services
Title: Inbound And Outbound Call Center
Clients Approx Budget: Need Best Proposals
Volume of Work: 2 Years Contract
Description: We are UK based looking to outsource requirement of Call Center Service. We are looking for Inbound and Outbound Call Center. The duration of the contract is 2 years.
Scope:
1. Activity is to collect information from and provide information to potential and current donors and channels their responses to the relevant operating unit
2. We need center to operate 24 X 7 and 365 days.
3. Call volumes vary from day to day but tend to be steady at 30 000-32 000 per week and peak weekly call volumes may be above 57000
4. The core purpose of the inbound service activity is to collect information from and provide information to potential and current donors and channel their responses to the relevant operating unit.
5. The core purpose of outbound calling is to provide information to and collect information from existing and prospective donors, and report to the relevant region or operating unit. The primary activity is calling to remind donors of forthcoming blood donation sessions. Donors can be targeted by specific blood group, performance segment or geographical location.
6. The estimated contact volumes are expected to be between 2500000 and 4000000 million contacts a year.
This is an on shore and off site tender. Interested service providers are requested to contact no later than May, 10, 2010, 12:00 Noon by courier, post or email. Service providers may have to our premises for meetings or briefings. Please refer the attachment for more details.
Country: United Kingdom
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B2C Outbound Call Center Service
Type: Project
ID: 1006650
Category: Call Center Services
Clients Approx Budget: Depending Upon the provision of leads
Volume of Work:
Description: We are looking to outsource our requirement of Call Center Service. We are looking for B2C Outbound call center service. We need generation of leads for scheduling appointments for reverse mortgage brokers and insurance agents. Initially we need 5 leads. The script will be provided for reverse mortgage leads and medicare leads. If the centers use their own data the payout will be 7 USD per lead and if the center is using the data provided by us then the payout will be 5 USD per lead. Interested centers are requested to contact as soon as possible along with their quotes and experience.
Country: United States
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ID: 1006650
Category: Call Center Services
Clients Approx Budget: Depending Upon the provision of leads
Volume of Work:
Description: We are looking to outsource our requirement of Call Center Service. We are looking for B2C Outbound call center service. We need generation of leads for scheduling appointments for reverse mortgage brokers and insurance agents. Initially we need 5 leads. The script will be provided for reverse mortgage leads and medicare leads. If the centers use their own data the payout will be 7 USD per lead and if the center is using the data provided by us then the payout will be 5 USD per lead. Interested centers are requested to contact as soon as possible along with their quotes and experience.
Country: United States
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Experience Providers For Inbound Call Center
Type: Project
ID: 1006617
Category: Call Center Services
Clients Approx Budget: Need Best Proposals
Volume of Work: 75 calls per day
Description: We are looking to outsource our requirement of Call Center Service. We are looking for experience English providers for inbound call center. We need providers that can receive around 75 calls per day. Provider must have exceptional English skills. Interested service providers are requested to contact as soon as possible along with their quotes and experience.
Country: United States
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ID: 1006617
Category: Call Center Services
Clients Approx Budget: Need Best Proposals
Volume of Work: 75 calls per day
Description: We are looking to outsource our requirement of Call Center Service. We are looking for experience English providers for inbound call center. We need providers that can receive around 75 calls per day. Provider must have exceptional English skills. Interested service providers are requested to contact as soon as possible along with their quotes and experience.
Country: United States
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Telemarketing Service For UK And Telemarketing Service For UK And US
Type: Project
ID: 1006614
Category: Call Center Services
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are looking to outsource our requirement of Call Center Service. We are looking for centers for dialing in UK and US for selling our live chat application. The application if made for the websites.
Requirements:
1. The centers must have 10 agents dialing for us.
2. They must have fluency in English and regional accent.
3. Minimum 35 calls per day must be made by each agent.
4. Proving of Daily/Weekly/Monthly Calling Report.
The complete details are given in the attachment. Interested centers are requested to contact as soon as possible along with their quotes and experience.
Country:India
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ID: 1006614
Category: Call Center Services
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are looking to outsource our requirement of Call Center Service. We are looking for centers for dialing in UK and US for selling our live chat application. The application if made for the websites.
Requirements:
1. The centers must have 10 agents dialing for us.
2. They must have fluency in English and regional accent.
3. Minimum 35 calls per day must be made by each agent.
4. Proving of Daily/Weekly/Monthly Calling Report.
The complete details are given in the attachment. Interested centers are requested to contact as soon as possible along with their quotes and experience.
Country:India
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Inbound And Outbound Contact Center
Type: Tender
ID: 1006611
Category: Call Center Services
Clients Approx Budget: 2,500,000 and 4,000,000
Volume of Work:
Description: We are UK based looking to outsource our requirement of Call Center Service. We are looking for Inbound and Outbound contact center.
Scope:
1. The main purpose of inbound service is to collect information from and provide information to potential and current donors
2. The handling of donor contacts is a critical part in the overall communications strategy
2. Contact centre facility dealing with inbound and outbound contacts from and to blood donors, organ donors and potential blood concerning medical and administration issues
3. The provision of a timely, professional and efficient contact handling service plays a vital role in establishing and maintaining the life time relationship
4. Contact centre facility must be available for 24x7x365 every year including public holidays
5. Call volume varies from day ato day but tend to be steady at 32000 per week
6. Ability to handle calls from Welsh speaking callers efficiently is necessary
7. The primary activity is calling to remind donors of forthcoming blood donation sessions
8. The majority of calls will take place between 12:00 hrs and 20:30 hrs to home addresses.
This is an on shore and off site tender. The estimated contact volumes are expected to be between 2,500,000 and 4,000,000 million contacts a year. Interested service providers are requested to contact no later than May, 10, 2010, 2:00 PM by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country:United Kingdom
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ID: 1006611
Category: Call Center Services
Clients Approx Budget: 2,500,000 and 4,000,000
Volume of Work:
Description: We are UK based looking to outsource our requirement of Call Center Service. We are looking for Inbound and Outbound contact center.
Scope:
1. The main purpose of inbound service is to collect information from and provide information to potential and current donors
2. The handling of donor contacts is a critical part in the overall communications strategy
2. Contact centre facility dealing with inbound and outbound contacts from and to blood donors, organ donors and potential blood concerning medical and administration issues
3. The provision of a timely, professional and efficient contact handling service plays a vital role in establishing and maintaining the life time relationship
4. Contact centre facility must be available for 24x7x365 every year including public holidays
5. Call volume varies from day ato day but tend to be steady at 32000 per week
6. Ability to handle calls from Welsh speaking callers efficiently is necessary
7. The primary activity is calling to remind donors of forthcoming blood donation sessions
8. The majority of calls will take place between 12:00 hrs and 20:30 hrs to home addresses.
This is an on shore and off site tender. The estimated contact volumes are expected to be between 2,500,000 and 4,000,000 million contacts a year. Interested service providers are requested to contact no later than May, 10, 2010, 2:00 PM by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country:United Kingdom
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Calls Support Executive
Type: Project
ID: 1006592
Category: Call Center Services
Description: We are looking to outsource our requirement of Call Center Service. We are looking for calls support executive. We need individual that can take about 10 support calls per day. Also some kind of work like fixation of word, excel can be done with the help of document management system. Interested service providers are requested to contact as soon as possible along with their quotes and experience.
Country:Canada
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ID: 1006592
Category: Call Center Services
Description: We are looking to outsource our requirement of Call Center Service. We are looking for calls support executive. We need individual that can take about 10 support calls per day. Also some kind of work like fixation of word, excel can be done with the help of document management system. Interested service providers are requested to contact as soon as possible along with their quotes and experience.
Country:Canada
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B2B Telemarketing Service
Type: Project
ID: 1006590
Category: Call Center Services
Description: We are looking to outsource our requirement of Call Center Service. We are looking for B2B telemarketing service. We need professional telemarketer for development of complete in-house system. Our estimated budget is 700 USD. Interested service providers are requested to contact as soon as possible along with their quotes and experience
Country:Canada
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ID: 1006590
Category: Call Center Services
Description: We are looking to outsource our requirement of Call Center Service. We are looking for B2B telemarketing service. We need professional telemarketer for development of complete in-house system. Our estimated budget is 700 USD. Interested service providers are requested to contact as soon as possible along with their quotes and experience
Country:Canada
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Calls Making Requirements
Type: Project
ID: 1006586
Category: Call Center Services
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are looking to outsource our requirement of Call Center Service. We are looking for making calls to customers.
Requirements:
- Making phone calls to customers
- Must have proper English
- Must be willing to make calls during EST.
Interested service providers are requested to contact as soon as possible along with their quotes and experience.
Country:United States
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ID: 1006586
Category: Call Center Services
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are looking to outsource our requirement of Call Center Service. We are looking for making calls to customers.
Requirements:
- Making phone calls to customers
- Must have proper English
- Must be willing to make calls during EST.
Interested service providers are requested to contact as soon as possible along with their quotes and experience.
Country:United States
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Inbound And Outbound Call Center Services
Type: Tender
ID: 1006569
Category: Call Center Services
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are India (Delhi) based looking to outsource our requirement of Call Center Service. We are looking for provision of inbound and outbound call center services.
Scope:
1. To organize a toll free number to receive calls/sms from anywhere in the country
2. Provision of a fax number, e-mail address, website to receive complaints
3. Call Logging should be possible through multiple channels via phone, email sms, fax, website and post and includes both manual and interactive voice response options for customers
4. Offer support in English, Hindi and offer multiple Indian languages over a period of time
5. Deployment of customer relationship software for provision of services
6. On receipt and recording of a call in the database about the call/query/complaint/suggestion
7. Creation and Maintenance of a database for calls received through telephones
8. Submitting of daily reports on inbound/outbound calls
9. Reports about calls not services due to some reason.
This is an on shore and off site tender. The EMD is 500000 INR. Interested service providers are requested to contact no later than April, 19, 2010, 11:00 AM by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country:India
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ID: 1006569
Category: Call Center Services
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are India (Delhi) based looking to outsource our requirement of Call Center Service. We are looking for provision of inbound and outbound call center services.
Scope:
1. To organize a toll free number to receive calls/sms from anywhere in the country
2. Provision of a fax number, e-mail address, website to receive complaints
3. Call Logging should be possible through multiple channels via phone, email sms, fax, website and post and includes both manual and interactive voice response options for customers
4. Offer support in English, Hindi and offer multiple Indian languages over a period of time
5. Deployment of customer relationship software for provision of services
6. On receipt and recording of a call in the database about the call/query/complaint/suggestion
7. Creation and Maintenance of a database for calls received through telephones
8. Submitting of daily reports on inbound/outbound calls
9. Reports about calls not services due to some reason.
This is an on shore and off site tender. The EMD is 500000 INR. Interested service providers are requested to contact no later than April, 19, 2010, 11:00 AM by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country:India
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Inbound And Outbound Call Center Service For Authority
Type: Tender
ID: 1006542
Category: Call Center Services
Description: We are India (Delhi) based looking to outsource our requirement of Call Center Service. We are looking for providing Inbound and Outbound call center service for authority. The duration of the contract is 2 years.
Scope:
1. Provision of 24x7 call center service
2. Provide 4 digit Toll Free Universal Access Number to the users for reporting of accidents
3. Start the call center services with a capacity of 50 seats
4. Calls could be made from any part of the country
5. Provide services in minimum 10 Indian regional languages
6. No. of Shifts – 3 shifts (8 hour/shift)
7. We need 20 seats with bilingual service (English & Hindi)
8. 30 Seats in minimum 10 Indian regional languages
9. An expected call per day initially is 2500 calls
10. Call wrap time by agent to answer each inbound call and subsequent 3 outbound calls
11. Analytical reports should be generated from the system for reviewing types of complaints, duration etc
12. The Call Recordings for both Inbound and Outbound to be stored for 90 days
13. Capability of Call Holding and Skill-based Call Routing facilities
14. Call Center Agent shall attend these calls and provide the caller with a docket number.
This is an on shore and off site tender. The EMD is 17,50,000 INR. Interested service providers are requested to contact no later than May, 6, 2010, 3:00 PM by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country:India
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ID: 1006542
Category: Call Center Services
Description: We are India (Delhi) based looking to outsource our requirement of Call Center Service. We are looking for providing Inbound and Outbound call center service for authority. The duration of the contract is 2 years.
Scope:
1. Provision of 24x7 call center service
2. Provide 4 digit Toll Free Universal Access Number to the users for reporting of accidents
3. Start the call center services with a capacity of 50 seats
4. Calls could be made from any part of the country
5. Provide services in minimum 10 Indian regional languages
6. No. of Shifts – 3 shifts (8 hour/shift)
7. We need 20 seats with bilingual service (English & Hindi)
8. 30 Seats in minimum 10 Indian regional languages
9. An expected call per day initially is 2500 calls
10. Call wrap time by agent to answer each inbound call and subsequent 3 outbound calls
11. Analytical reports should be generated from the system for reviewing types of complaints, duration etc
12. The Call Recordings for both Inbound and Outbound to be stored for 90 days
13. Capability of Call Holding and Skill-based Call Routing facilities
14. Call Center Agent shall attend these calls and provide the caller with a docket number.
This is an on shore and off site tender. The EMD is 17,50,000 INR. Interested service providers are requested to contact no later than May, 6, 2010, 3:00 PM by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country:India
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Lead Generation And Optimization For Website
Type: Project
ID: 1006539
Category: Call Center Services,SEO Services
Description: We are looking to outsource our requirement of Call Center and Seo Service. We are looking for lead generation and seo for our website. We need to generate leads and also generate traffic on our website. Also we can take software that can help us in lead generation. Interested service providers are requested to contact as soon as possible along with their quotes and experience.
Country:United States
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ID: 1006539
Category: Call Center Services,SEO Services
Description: We are looking to outsource our requirement of Call Center and Seo Service. We are looking for lead generation and seo for our website. We need to generate leads and also generate traffic on our website. Also we can take software that can help us in lead generation. Interested service providers are requested to contact as soon as possible along with their quotes and experience.
Country:United States
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Telemarketing companies required for selling Live chat application
Type: Project
ID: 1006369
Category: Call Center Services
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are looking to outsource our requirement of call Center Services. We are looking for telemarketing company to sell our Live chat Application on commission basis. We need a minimum 50 character. The Live chat application is handy tool to integrate with the website and answer the customer queries. Companies can earn min INR 25,00000 on monthly basis. Interested service providers are requested to contact as soon as possible with quotes.
Country India
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ID: 1006369
Category: Call Center Services
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are looking to outsource our requirement of call Center Services. We are looking for telemarketing company to sell our Live chat Application on commission basis. We need a minimum 50 character. The Live chat application is handy tool to integrate with the website and answer the customer queries. Companies can earn min INR 25,00000 on monthly basis. Interested service providers are requested to contact as soon as possible with quotes.
Country India
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INBOUND/OUTBOUND/CHAT/Email Blended Support
Type: Tender
ID: 1006352
Category: Call Center Services
Clients Approx Budget: Quotes Required (3 Yrs Contract)
Volume of Work: 3 Yrs Contract
Description: We are seeking a service provider capable of servicing and managing customer interactions in relation to consumer and trade inquiries from Europe, United States, Canada and potentially other regions such as Australia, asia, GCC, Asia and South Africa. Current services that are being provided to us are for inbound calls, emails, web-chat and social media applications (e.g. Facebook/Twitter) in addition to ad hoc services such as data entry,translations, etc. This is not an exhaustive list, and it is likely that it will be altered over time, e.g. with the option of extending such services to new channels of customer interaction, VoIP inquiries, etc.
We are seeking a reputed provider who can show experience and considerable client transition record specially in the travel and tourism sector is prefered. We would sign a contract for 3 years after successful due-diligence and satisfaction of said criteria.
We would like to receive interest of participation in RFP by 26th April 2010
Country:Ireland
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ID: 1006352
Category: Call Center Services
Clients Approx Budget: Quotes Required (3 Yrs Contract)
Volume of Work: 3 Yrs Contract
Description: We are seeking a service provider capable of servicing and managing customer interactions in relation to consumer and trade inquiries from Europe, United States, Canada and potentially other regions such as Australia, asia, GCC, Asia and South Africa. Current services that are being provided to us are for inbound calls, emails, web-chat and social media applications (e.g. Facebook/Twitter) in addition to ad hoc services such as data entry,translations, etc. This is not an exhaustive list, and it is likely that it will be altered over time, e.g. with the option of extending such services to new channels of customer interaction, VoIP inquiries, etc.
We are seeking a reputed provider who can show experience and considerable client transition record specially in the travel and tourism sector is prefered. We would sign a contract for 3 years after successful due-diligence and satisfaction of said criteria.
We would like to receive interest of participation in RFP by 26th April 2010
Country:Ireland
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Generation Of Cases For Personal Injury
Type: Project
ID: 1006558
Category: Call Center Services
Title: Generation Of Cases For Personal Injury
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are looking to outsource our requirement of Call Center Service. We are looking for centers for generation of cases for personal injury. The work can be performed in two ways:
1st Way:
Call centers that care already dialing for process that already generated injury cases or is dialing for the process that could identify potential leads for personal injury as the centers must not do cold calling, voice broadcasting or text broadcasting. So if the centers have Pi leads then they can close the same in correct and qualified way.
2nd Way:
This is for centers that are experienced but have not done personal injury for centers that don’t have Pi leads. These centers have to run UK lifestyle survey where they will ask the question like personal injury, payment protection insurance, Buildings and contents insurance, Life Insurance and Debt Management.
The center will be paid for every accepted hot-key transfer.Debt management will be paid for every accepted hot-key transfer.For Life
Insurance and Buildings and contents insurance if they generate the qualified lead in life style survey they get paid for that.
Interested centers are requested to contact as soon as possible along with their quotes and experience.
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ID: 1006558
Category: Call Center Services
Title: Generation Of Cases For Personal Injury
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are looking to outsource our requirement of Call Center Service. We are looking for centers for generation of cases for personal injury. The work can be performed in two ways:
1st Way:
Call centers that care already dialing for process that already generated injury cases or is dialing for the process that could identify potential leads for personal injury as the centers must not do cold calling, voice broadcasting or text broadcasting. So if the centers have Pi leads then they can close the same in correct and qualified way.
2nd Way:
This is for centers that are experienced but have not done personal injury for centers that don’t have Pi leads. These centers have to run UK lifestyle survey where they will ask the question like personal injury, payment protection insurance, Buildings and contents insurance, Life Insurance and Debt Management.
The center will be paid for every accepted hot-key transfer.Debt management will be paid for every accepted hot-key transfer.For Life
Insurance and Buildings and contents insurance if they generate the qualified lead in life style survey they get paid for that.
Interested centers are requested to contact as soon as possible along with their quotes and experience.
Want to apply for this
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