Type: Project
ID: 1008036
Category: Call Center Services
Title: Experienced Appointment Setters
Clients Approx Budget: Need Best Proposal
Volume of Work:
Description: We are looking to outsource our requirement of Call Center Service. We are looking for experienced appointment setters. We need appointment setters in Merchant credit card processing service. Interested service providers are requested to contact as soon as possible along with their quotes and experience.
Country: United States
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Telemarketing Service
Type: Project
ID: 1008024
Category: Call Center Services
Title: Telemarketing Service
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are looking to outsource our requirement of Call Center Service. We are looking for telemarketing service. We need polished native English speaker having good marketing skills. The selected person will phone call leads from our CRM database and try to sell our IT products and custom solutions. Interested service providers are requested to contact as soon as possible along with their quotes and experience.
Country: India
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ID: 1008024
Category: Call Center Services
Title: Telemarketing Service
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are looking to outsource our requirement of Call Center Service. We are looking for telemarketing service. We need polished native English speaker having good marketing skills. The selected person will phone call leads from our CRM database and try to sell our IT products and custom solutions. Interested service providers are requested to contact as soon as possible along with their quotes and experience.
Country: India
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Inbound Email Handling Service
Type: Tender
ID: 1008004
Category: Call Center Services
Title: Inbound Email Handling Service
Clients Approx Budget: Need Best Proposals
Volume of Work: 1 Year Contract
Description: We are US based looking to outsource our requirement of Call Center Service. We are looking for Inbound email handling service. The duration of the contract is 1 year.
Scope:
1. Inbound email operations
2. Inbound support will include receipt/pichup of inbound email
3. Operate comprehensive, inbound mail processing which will include:
- Scanning
- Translation
- Digitalization
- Uploading of data
4. Open mail and stamp with date and time of receipt.
This is an on shore and off site tender. Interested service providers are requested to contact no later than September, 9, 2010, 12:00 Noon by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United States
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ID: 1008004
Category: Call Center Services
Title: Inbound Email Handling Service
Clients Approx Budget: Need Best Proposals
Volume of Work: 1 Year Contract
Description: We are US based looking to outsource our requirement of Call Center Service. We are looking for Inbound email handling service. The duration of the contract is 1 year.
Scope:
1. Inbound email operations
2. Inbound support will include receipt/pichup of inbound email
3. Operate comprehensive, inbound mail processing which will include:
- Scanning
- Translation
- Digitalization
- Uploading of data
4. Open mail and stamp with date and time of receipt.
This is an on shore and off site tender. Interested service providers are requested to contact no later than September, 9, 2010, 12:00 Noon by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United States
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Inbound Customer Support Service
Type: Tender
ID: 1008002
Category: Call Center Services
Title: Inbound Customer Support Service
Clients Approx Budget: Need Best Proposals
Volume of Work: 5 Years Contract
Description: We are UK based looking to outsource our requirement of Call Center Service. We are looking for inbound customer support service. The duration of the contract is 5 years.
Scope:
Provision of customer service for:
- Management of advice telephone line
- Handling complaints
- Management of arrears in loan collection
- Management of payments.
This is an on shore and off site tender. Interested service providers are requested to contact no later than September, 9, 2010, 12:00 Noon by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United Kingdom
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ID: 1008002
Category: Call Center Services
Title: Inbound Customer Support Service
Clients Approx Budget: Need Best Proposals
Volume of Work: 5 Years Contract
Description: We are UK based looking to outsource our requirement of Call Center Service. We are looking for inbound customer support service. The duration of the contract is 5 years.
Scope:
Provision of customer service for:
- Management of advice telephone line
- Handling complaints
- Management of arrears in loan collection
- Management of payments.
This is an on shore and off site tender. Interested service providers are requested to contact no later than September, 9, 2010, 12:00 Noon by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United Kingdom
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Inbound Call Center And Email Support
Type: Tender
ID: 1007994
Category: Call Center Services
Title: Inbound Call Center And Email Support
Clients Approx Budget: 140,000,000 GBP
Volume of Work: 5 Years Contract
Description: We are UK based looking to outsource our requirement of Call Center Service. We are looking for experienced service providers for Inbound Call Center, Email support, etc. The duration of the contract is 5 years.
Scope:
1. Provider will be required to have a fully integrated call center facility, including all necessary infrastructures, hardware and software, staff and other resources to support the full functionality of the service.
2. Service Provider will be responsible for receiving and responding to customer telephone calls, emails, faxes and correspondence. It also deals with enquiries and orders for information.
3. VOLUME: Currently the call center handles approximately 80 % of all calls coming in-house (an average over the last 6 months of around 133000 calls per month).
4. Service Providers from anywhere in the world (i.e. irrespective of their geographical location) can propose or send their responses for this tender.T
This is an on shore and off site tender. The estimated tender value is 14,000,000 GBP. Interested service providers are requested to contact no later than August, 20, 2010, 5:00 PM by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United Kingdom
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ID: 1007994
Category: Call Center Services
Title: Inbound Call Center And Email Support
Clients Approx Budget: 140,000,000 GBP
Volume of Work: 5 Years Contract
Description: We are UK based looking to outsource our requirement of Call Center Service. We are looking for experienced service providers for Inbound Call Center, Email support, etc. The duration of the contract is 5 years.
Scope:
1. Provider will be required to have a fully integrated call center facility, including all necessary infrastructures, hardware and software, staff and other resources to support the full functionality of the service.
2. Service Provider will be responsible for receiving and responding to customer telephone calls, emails, faxes and correspondence. It also deals with enquiries and orders for information.
3. VOLUME: Currently the call center handles approximately 80 % of all calls coming in-house (an average over the last 6 months of around 133000 calls per month).
4. Service Providers from anywhere in the world (i.e. irrespective of their geographical location) can propose or send their responses for this tender.T
This is an on shore and off site tender. The estimated tender value is 14,000,000 GBP. Interested service providers are requested to contact no later than August, 20, 2010, 5:00 PM by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United Kingdom
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Australian Security System Sales Campaign
Type: Project
ID: 1007985
Category: Call Center Services
Title: Australian Security System Sales Campaign
Clients Approx Budget: Upto 70 AUD per sale
Volume of Work:
Description: We are looking to outsource our requirement of Call Center Service. We are looking for call center to dial for Australian Security alarm sales campaign. We need centers with minimum 5 seats to dial for the campaign. Call center needs to dial in Australia during normal business hours and needs to sell Security Alarm system. Calling data will be provided by us.
Our estimated payout is 70 AUD per sale. First payment will be done after three weeks and then on bi weekly basis via Wire transfer.
Please refer the attached documents for more details about the process. Interested service providers are requested to contact as soon as possible along with their experience.
Country: Australia
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ID: 1007985
Category: Call Center Services
Title: Australian Security System Sales Campaign
Clients Approx Budget: Upto 70 AUD per sale
Volume of Work:
Description: We are looking to outsource our requirement of Call Center Service. We are looking for call center to dial for Australian Security alarm sales campaign. We need centers with minimum 5 seats to dial for the campaign. Call center needs to dial in Australia during normal business hours and needs to sell Security Alarm system. Calling data will be provided by us.
Our estimated payout is 70 AUD per sale. First payment will be done after three weeks and then on bi weekly basis via Wire transfer.
Please refer the attached documents for more details about the process. Interested service providers are requested to contact as soon as possible along with their experience.
Country: Australia
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Operation Of 24x7 Call Center
Type: Tender
ID: 1007907
Category: Call Center Services
Title: Operation Of 24x7 Call Center
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are India (Rajasthan) based looking to outsource our requirement of Call Center Service. We are looking for Set up and Operation of Call Center. We are looking to engage a Service Provider with demonstrated experience in the field of operating Call Center to provide advisory & technical support, training & capacity building support, ensuring regulatory approval etc. for setting up and Operation & Management of Call Center in Rajasthan.
Scope:
1. Call Center will be a Query Redress System with IVRS (Interactive Voice Response System) system & solution of queries through post cards (offline) & e-mail etc. The queries will be posted on the web portal in audio format & answered by experts within 24 hours.
2. Call Center through an accessible toll free number would help farming communities to share and discuss their farming practices, experience, problems, weather patterns, market needs and all other activities which would improve livelihood and quality of life of the farming communities.
3. Call Center would be operative on 24X7 basis (i.e. from 6.00 AM to 10.00 PM in two shifts) and will answer queries from farmers across the state throughout the year.
4. Service Provider will have to hire twelve Agriculture graduates/Post graduates as Call Center agents to handle Call Center queries.
5. Call Center Development Activities will include:
a. Preparation of a conceptual project report, preliminary design of Call Center, prediction of coverage and estimation of field strength, Communication need identification, Cost Estimation, concept-to-execution plans etc.
b. Ensuring all regulatory approval for setting up Call Center such as:
i. Preparation of Proposals for setting up Call Center as per guidelines on our behalf
ii. Establishing technical infrastructure comprising of computers, telephone lines with head phones and teleconferencing facility, support of server and internet connectivity etc at Call Center
iii. Develop necessary software
iv. Operation and billing of all incoming and outgoing calls through a toll free number both from all land lines as well as from all mobile networks throughout the state shall be borne by Service Provider.
6. Call Center Implementation Support Activities will include:
a. Regular training and orientation workshop of Call Center experts will be organized by Service Provider in consultation with us.
b. Regular publicity of Call Center toll free number through audio video and newspaper, pamphlets, folders, booklets, hoarding and wall painting etc. by Service Provider.
This is an on shore and off site tender. Interested service providers are requested to contact no later than August, 15, 2010, 3:00 PM by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: India
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ID: 1007907
Category: Call Center Services
Title: Operation Of 24x7 Call Center
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are India (Rajasthan) based looking to outsource our requirement of Call Center Service. We are looking for Set up and Operation of Call Center. We are looking to engage a Service Provider with demonstrated experience in the field of operating Call Center to provide advisory & technical support, training & capacity building support, ensuring regulatory approval etc. for setting up and Operation & Management of Call Center in Rajasthan.
Scope:
1. Call Center will be a Query Redress System with IVRS (Interactive Voice Response System) system & solution of queries through post cards (offline) & e-mail etc. The queries will be posted on the web portal in audio format & answered by experts within 24 hours.
2. Call Center through an accessible toll free number would help farming communities to share and discuss their farming practices, experience, problems, weather patterns, market needs and all other activities which would improve livelihood and quality of life of the farming communities.
3. Call Center would be operative on 24X7 basis (i.e. from 6.00 AM to 10.00 PM in two shifts) and will answer queries from farmers across the state throughout the year.
4. Service Provider will have to hire twelve Agriculture graduates/Post graduates as Call Center agents to handle Call Center queries.
5. Call Center Development Activities will include:
a. Preparation of a conceptual project report, preliminary design of Call Center, prediction of coverage and estimation of field strength, Communication need identification, Cost Estimation, concept-to-execution plans etc.
b. Ensuring all regulatory approval for setting up Call Center such as:
i. Preparation of Proposals for setting up Call Center as per guidelines on our behalf
ii. Establishing technical infrastructure comprising of computers, telephone lines with head phones and teleconferencing facility, support of server and internet connectivity etc at Call Center
iii. Develop necessary software
iv. Operation and billing of all incoming and outgoing calls through a toll free number both from all land lines as well as from all mobile networks throughout the state shall be borne by Service Provider.
6. Call Center Implementation Support Activities will include:
a. Regular training and orientation workshop of Call Center experts will be organized by Service Provider in consultation with us.
b. Regular publicity of Call Center toll free number through audio video and newspaper, pamphlets, folders, booklets, hoarding and wall painting etc. by Service Provider.
This is an on shore and off site tender. Interested service providers are requested to contact no later than August, 15, 2010, 3:00 PM by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: India
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Provision Of Contact Center
Type: Tender
ID: 1007845
Category: Call Center Services
Title: Provision Of Contact Center
Clients Approx Budget: 13,300,000 and 125,000,000 GBP
Volume of Work: 7 Years Contract
Description: We are UK based looking to outsource our requirement of Call Center Service. We are looking for provision of contact center service. The duration of the contract is 7 years.
Scope:
1. Provision of resources for current day to day operations of the center
2. Handling of 800,000 calls and 36,000 emails and all the other intersections per annum.
This is an on shore and off site tender. The estimated tender value is between 13,300,000 and 125,000,000 GBP. Interested service providers are requested to contact no later than August, 27, 2010, 5:00 PM by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United Kingdom
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ID: 1007845
Category: Call Center Services
Title: Provision Of Contact Center
Clients Approx Budget: 13,300,000 and 125,000,000 GBP
Volume of Work: 7 Years Contract
Description: We are UK based looking to outsource our requirement of Call Center Service. We are looking for provision of contact center service. The duration of the contract is 7 years.
Scope:
1. Provision of resources for current day to day operations of the center
2. Handling of 800,000 calls and 36,000 emails and all the other intersections per annum.
This is an on shore and off site tender. The estimated tender value is between 13,300,000 and 125,000,000 GBP. Interested service providers are requested to contact no later than August, 27, 2010, 5:00 PM by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United Kingdom
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Call Services For Interpretation Of Non-English Speakers
Type: Tender
ID: 1007843
Category: Call Center Services,Translation and Interpretation Services
Title: Call Services For Interpretation Of Non-English Speakers
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are US based looking to outsource our requirement of Call Center and Translation Service. We are looking for call services for interpretation of non-English speakers.
Scope:
1. Translation services through telephone numbers that are specifically set aside for 911 calls
2. Call out of one hundred calls receives a busy signal during the busiest hour of the day
3. Translators must be tested and accredited to ensure that all communications are translated accurately
4. Provision of 5 Spanish, 4 Haitian, 3 all other language translators
5. The translation service is needed for all the below mentioned languages:
ARABIC, LITHUANIAN, VIETNAMESE, CANTONESE, MANDARIN, CHINESE, FINNISH, POLISH, KOREAN, FRENCH, PORTUGUESE, ARMENIAN, GERMAN, ROMANIAN, CAMBODIAN, GREEK, RUSSIAN, CREOLE, HAITIAN, SPANISH, FARSI, ITALIAN, TAGALOG, THAI, JAPANESE, URDU
6. All complaints regarding translator services must be responded to, in writing, within ten working days
7. Reports regarding analysis of usage shall be available through an on-line reporting service
8. Reports must be presented related to:
-Duration of call
- Time and data of the request
- Language requested etc.
This is an on shore and off site tender. Interested service providers are requested to contact no later than August, 5, 2010, 2:00 PM by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United States
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ID: 1007843
Category: Call Center Services,Translation and Interpretation Services
Title: Call Services For Interpretation Of Non-English Speakers
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are US based looking to outsource our requirement of Call Center and Translation Service. We are looking for call services for interpretation of non-English speakers.
Scope:
1. Translation services through telephone numbers that are specifically set aside for 911 calls
2. Call out of one hundred calls receives a busy signal during the busiest hour of the day
3. Translators must be tested and accredited to ensure that all communications are translated accurately
4. Provision of 5 Spanish, 4 Haitian, 3 all other language translators
5. The translation service is needed for all the below mentioned languages:
ARABIC, LITHUANIAN, VIETNAMESE, CANTONESE, MANDARIN, CHINESE, FINNISH, POLISH, KOREAN, FRENCH, PORTUGUESE, ARMENIAN, GERMAN, ROMANIAN, CAMBODIAN, GREEK, RUSSIAN, CREOLE, HAITIAN, SPANISH, FARSI, ITALIAN, TAGALOG, THAI, JAPANESE, URDU
6. All complaints regarding translator services must be responded to, in writing, within ten working days
7. Reports regarding analysis of usage shall be available through an on-line reporting service
8. Reports must be presented related to:
-Duration of call
- Time and data of the request
- Language requested etc.
This is an on shore and off site tender. Interested service providers are requested to contact no later than August, 5, 2010, 2:00 PM by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United States
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US Debt Settlement Lead Generation
ype: Project
ID: 1007817
Category: Call Center Services
Title: US Debt Settlement Lead Generation
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are looking to outsource our requirement of Call Center Service. We are looking for US debt settlement lead generation. We are in need of call centers to dial for UK Debt Settlement Hot Transfers,
Please find below some information’s on the UK Debt Management campaign:
- Centre must arrange their own calling leads for these.
- Here’s how the Live Transfers work:
- Agent Calls customer’s # (call calling) through dialer.
- Gather Customer’s info in the CRM
- Agent filters the Criteria to make sure every info matches the Criteria attached
- Customer has to be interested to hear about the program and should have time to listen to the program before transferring the call to Debt Analyst.
- Once everything is OK with the Customer, then Agent transfers the call to Debt Analyst.
- Debt Analyst introduces themselves then Agent select the particular Debt Analyst’s name from the CRM drop down and then brief the customer’s info a little bit to the Debt Analyst, the Debt Analyst verify the info again to make sure everything is Correct and continue with the call.
- Agent can be on hold or can hang up, then you get the status of the transfer in the next 1 hour.
Interested centers are requested to contact as soon as possible along with their quotes and experience.
Country: Sri Lanka .
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ID: 1007817
Category: Call Center Services
Title: US Debt Settlement Lead Generation
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are looking to outsource our requirement of Call Center Service. We are looking for US debt settlement lead generation. We are in need of call centers to dial for UK Debt Settlement Hot Transfers,
Please find below some information’s on the UK Debt Management campaign:
- Centre must arrange their own calling leads for these.
- Here’s how the Live Transfers work:
- Agent Calls customer’s # (call calling) through dialer.
- Gather Customer’s info in the CRM
- Agent filters the Criteria to make sure every info matches the Criteria attached
- Customer has to be interested to hear about the program and should have time to listen to the program before transferring the call to Debt Analyst.
- Once everything is OK with the Customer, then Agent transfers the call to Debt Analyst.
- Debt Analyst introduces themselves then Agent select the particular Debt Analyst’s name from the CRM drop down and then brief the customer’s info a little bit to the Debt Analyst, the Debt Analyst verify the info again to make sure everything is Correct and continue with the call.
- Agent can be on hold or can hang up, then you get the status of the transfer in the next 1 hour.
Interested centers are requested to contact as soon as possible along with their quotes and experience.
Country: Sri Lanka .
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UK Debt Management Lead Generation Campaign
Type: Project
ID: 1007814
Category: Call Center Services
Title: UK Debt Management Lead Generation Campaign
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are looking to outsource our requirement of Call Center Service. We are looking for UK debt management lead generation campaign. We are in need of call centers to dial for UK Debt Management Hot Transfers, Please find below some information’s on the UK Debt Management campaign:
- The easiest campaign for UK debt management in the market. The criteria is the most relaxed one you would have ever come across. Centre must arrange their own calling leads for these.
- We are looking for experienced center who can start as soon as possible.
Interested centers are requested to contact as soon as possible along with their quotes and experience.
Country: Sri Lanka
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ID: 1007814
Category: Call Center Services
Title: UK Debt Management Lead Generation Campaign
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are looking to outsource our requirement of Call Center Service. We are looking for UK debt management lead generation campaign. We are in need of call centers to dial for UK Debt Management Hot Transfers, Please find below some information’s on the UK Debt Management campaign:
- The easiest campaign for UK debt management in the market. The criteria is the most relaxed one you would have ever come across. Centre must arrange their own calling leads for these.
- We are looking for experienced center who can start as soon as possible.
Interested centers are requested to contact as soon as possible along with their quotes and experience.
Country: Sri Lanka
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Lead Generation And Telemarketing
Type: Project
ID: 1007788
Category: Call Center Services
Title: Lead Generation And Telemarketing
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are looking to outsource our requirement of Call Center Service. We are looking for lead generation of telemarketing service. We need provider that can work using our portal. Provider must use our portal for all leading tracking, updation of database and scheduling of leads generated.
Interested service providers are requested to contact as soon as possible along with their quotes and experience.
Country: United Stated
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ID: 1007788
Category: Call Center Services
Title: Lead Generation And Telemarketing
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are looking to outsource our requirement of Call Center Service. We are looking for lead generation of telemarketing service. We need provider that can work using our portal. Provider must use our portal for all leading tracking, updation of database and scheduling of leads generated.
Interested service providers are requested to contact as soon as possible along with their quotes and experience.
Country: United Stated
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After Hours Call Answering Service
Type: Tender
ID: 1007781
Category: Call Center Services
Title: After Hours Call Answering Service
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are US based looking to outsource our requirement of Call Center Service. We are looking for After hours call answering service. The duration of the contract is 2 years.
Scope:
1. The City has approximately 40,000 customers for all City services combined, with approximately 13,000 of those being Electric Service customers.
2. At a minimum, telephone calls received during the following days / times
- Monday through Friday: After 5:00 P.M. and before 8:00 A.M.
- Saturday: 24-hours a day
- Sunday: 24-hours a day
- City-observed Holidays: 24-hours a day
- Inclement Weather and other Non-Scheduled Closures: As requested
- All days / times listed herein are based upon the Eastern Time Zone of the United States
3. All calls must be answered within four (4) rings.
4. All calls are to be handled by a live person. All calls must be answered by an individual who understands and speaks English fluently.
5. Callers shall not be placed on hold in excess of three (3) minutes at any one time.
This is an on shore and off site tender. Interested service providers are requested to contact no later than July, 29, 2010, 4:00 PM by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United States
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ID: 1007781
Category: Call Center Services
Title: After Hours Call Answering Service
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are US based looking to outsource our requirement of Call Center Service. We are looking for After hours call answering service. The duration of the contract is 2 years.
Scope:
1. The City has approximately 40,000 customers for all City services combined, with approximately 13,000 of those being Electric Service customers.
2. At a minimum, telephone calls received during the following days / times
- Monday through Friday: After 5:00 P.M. and before 8:00 A.M.
- Saturday: 24-hours a day
- Sunday: 24-hours a day
- City-observed Holidays: 24-hours a day
- Inclement Weather and other Non-Scheduled Closures: As requested
- All days / times listed herein are based upon the Eastern Time Zone of the United States
3. All calls must be answered within four (4) rings.
4. All calls are to be handled by a live person. All calls must be answered by an individual who understands and speaks English fluently.
5. Callers shall not be placed on hold in excess of three (3) minutes at any one time.
This is an on shore and off site tender. Interested service providers are requested to contact no later than July, 29, 2010, 4:00 PM by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United States
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Inbound Customer Service Center
Type: Tender
ID: 1007776
Category: Call Center Services
Title: Inbound Customer Service Center
Clients Approx Budget: Need Best Proposals
Volume of Work: 1 Year Contract
Description: We are US based looking to outsource our requirement of Call Center Service. We are looking for Inbound Customer Service Center. The duration of the contract is 1 year with four (4) one-year renewal options.
Scope:
1. Service Provider is expected to handle 40% of all incoming calls per month while remaining 60% of the total call volume will be handled by our Customer Service Representatives (CSRs). Approximately 1% of calls require a Spanish-speaking CSR.
2. We desire to have all inbound calls answered via the Automatic Call Distributor (ACD) and Interactive Voice Response (IVR) of the outsource Service Provider.
3. Hours of Operation: Service Provider shall provide service pricing for these days and times both with and without Saturday call volume.
a. 7:30am to 5:30pm (Monday through Friday) Central Time
b. 8:00am to 4:30pm (Saturday) Central Time
4. Service Provider shall have the capability of communicating in following ways:
a. Phone (inbound and outbound)
b. IVR System (inbound)
c. Web (inbound and outbound)
d. Live Chat (internally)
e. E-Mail (inbound and outbound)
f. Fax (inbound and outbound)
5. Service Provider shall confirm eligibility by providing:
a. a certificate of corporate good standing;
b. at least 5 years experience providing inbound contact center services for a minimum of 3 clients, at least one of which has an annual call volume meeting or exceeding 600,000 calls within 2 years, including contact information (phone and e-mail) for reference verification.
6. Service Provider shall be required to provide travel and accommodations for Service Provider’s trainer(s) and quality assurance personnel on site at our premises. We will provide Service Provider with updated training manuals and materials. We must approve any training materials (soft and hard copies) developed by Service Provider prior to Service Provider’s use.
7. Service Provider shall have a quality, state-of-the-art infrastructure in place for the contact center in order to provide a high level of reliable service for our customers.
8. Service Provider should be able to demonstrate that it has adequate policies, standards, and processes in place to ensure that our customer data is properly secured and protected
9. Reporting: Daily, weekly, monthly, yearly and other ad-hoc report(s) shall be provided to us.
Preference shall be given to contact centers located within Texas, and further preference shall be given to contact centers located within our area (Zip 77002).
This is an on shore and off site tender. Interested service providers are requested to contact no later than July, 26, 2010, 2:00 PM by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United States
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ID: 1007776
Category: Call Center Services
Title: Inbound Customer Service Center
Clients Approx Budget: Need Best Proposals
Volume of Work: 1 Year Contract
Description: We are US based looking to outsource our requirement of Call Center Service. We are looking for Inbound Customer Service Center. The duration of the contract is 1 year with four (4) one-year renewal options.
Scope:
1. Service Provider is expected to handle 40% of all incoming calls per month while remaining 60% of the total call volume will be handled by our Customer Service Representatives (CSRs). Approximately 1% of calls require a Spanish-speaking CSR.
2. We desire to have all inbound calls answered via the Automatic Call Distributor (ACD) and Interactive Voice Response (IVR) of the outsource Service Provider.
3. Hours of Operation: Service Provider shall provide service pricing for these days and times both with and without Saturday call volume.
a. 7:30am to 5:30pm (Monday through Friday) Central Time
b. 8:00am to 4:30pm (Saturday) Central Time
4. Service Provider shall have the capability of communicating in following ways:
a. Phone (inbound and outbound)
b. IVR System (inbound)
c. Web (inbound and outbound)
d. Live Chat (internally)
e. E-Mail (inbound and outbound)
f. Fax (inbound and outbound)
5. Service Provider shall confirm eligibility by providing:
a. a certificate of corporate good standing;
b. at least 5 years experience providing inbound contact center services for a minimum of 3 clients, at least one of which has an annual call volume meeting or exceeding 600,000 calls within 2 years, including contact information (phone and e-mail) for reference verification.
6. Service Provider shall be required to provide travel and accommodations for Service Provider’s trainer(s) and quality assurance personnel on site at our premises. We will provide Service Provider with updated training manuals and materials. We must approve any training materials (soft and hard copies) developed by Service Provider prior to Service Provider’s use.
7. Service Provider shall have a quality, state-of-the-art infrastructure in place for the contact center in order to provide a high level of reliable service for our customers.
8. Service Provider should be able to demonstrate that it has adequate policies, standards, and processes in place to ensure that our customer data is properly secured and protected
9. Reporting: Daily, weekly, monthly, yearly and other ad-hoc report(s) shall be provided to us.
Preference shall be given to contact centers located within Texas, and further preference shall be given to contact centers located within our area (Zip 77002).
This is an on shore and off site tender. Interested service providers are requested to contact no later than July, 26, 2010, 2:00 PM by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United States
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Inbound Customer Support Service
Type: Tender
ID: 1007693
Category: Call Center Services
Title: Inbound Customer Support Service
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are European based looking to outsource our requirement of Call Center Service. We are looking for Inbound customer support service.
Scope:
Service Provider will have to ensure efficient management of contacts from general public and other customer groups in relation to/for ticketing of an international sport event to be held. Services will be provided through various channels, which are as follows:
A. INBOUND COMMUNICATION VIA INTERNET & EMAIL:
1. Each customer’s 1st source of information will be the ticket portal and dynamic FAQ that will be provided by us. If a question is not answered through the FAQ, a form will be provided to the customer in which, he can submit a question to Service Provider. Such questions will be received by a CRM system which will be provided by Service Provider and which should offer the possibility to create and maintain standard answers in 6 languages which would be English, French, German, Polish, Ukrainian and Russian.
2. The CRM system should:
a. Allow the creation of standard answers and maintenance in multiple languages, sorted by major topics and with easy search functions
b. Allow agents from Service Provider and those of ours to assign standard answers to inquiries and send these answers in a selected language back via email.
c. Be web enabled and usable & manageable remotely by our customer service and by Provider’s agents
d. Allow agents of Provider to assign inquiries to be handled by our internal agents
e. Provide the possibility for dated follow-up and Store a contact history
f. Provide the possibility to track inquiries by customer reference number email, phone number, based on ticket (inquiry) numbers
B. INBOUND COMMUNICATION VIA TELEPHONE:
1. Each customer calling our customer service telephone number(s) will be directed to an Interactive Voice Response (IVR) system, to be provided by Service Provider and IVR should:
a. Be manageable remotely by our customer service
b. Offer flexible routing and possibility to easily create and change menus without the need of Provider
c. Should be based on text-to-speech so that updates can be made at any time
d. The set up of the IVR must be very flexible and IVR application must be available 24 X 7.
e. Communication within the IVR application should be provided in 6 languages mentioned above.
f. If a question is not answered through IVR, callers should be able to get connected to Provider’s agent.
C. OUTBOUND COMMUNICATION: At later stages it might be foreseen to make use of outbound ticket sales activities, but that will strongly depend on success of ticket sales in previous phases.
D. REPORTING: Necessary reporting on call statistics and other aspects will be required.
This is a global and off site tender. Deadline for receipt of proposals is July 20, 2010.<
Country: Poland
Want to Apply for this
ID: 1007693
Category: Call Center Services
Title: Inbound Customer Support Service
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are European based looking to outsource our requirement of Call Center Service. We are looking for Inbound customer support service.
Scope:
Service Provider will have to ensure efficient management of contacts from general public and other customer groups in relation to/for ticketing of an international sport event to be held. Services will be provided through various channels, which are as follows:
A. INBOUND COMMUNICATION VIA INTERNET & EMAIL:
1. Each customer’s 1st source of information will be the ticket portal and dynamic FAQ that will be provided by us. If a question is not answered through the FAQ, a form will be provided to the customer in which, he can submit a question to Service Provider. Such questions will be received by a CRM system which will be provided by Service Provider and which should offer the possibility to create and maintain standard answers in 6 languages which would be English, French, German, Polish, Ukrainian and Russian.
2. The CRM system should:
a. Allow the creation of standard answers and maintenance in multiple languages, sorted by major topics and with easy search functions
b. Allow agents from Service Provider and those of ours to assign standard answers to inquiries and send these answers in a selected language back via email.
c. Be web enabled and usable & manageable remotely by our customer service and by Provider’s agents
d. Allow agents of Provider to assign inquiries to be handled by our internal agents
e. Provide the possibility for dated follow-up and Store a contact history
f. Provide the possibility to track inquiries by customer reference number email, phone number, based on ticket (inquiry) numbers
B. INBOUND COMMUNICATION VIA TELEPHONE:
1. Each customer calling our customer service telephone number(s) will be directed to an Interactive Voice Response (IVR) system, to be provided by Service Provider and IVR should:
a. Be manageable remotely by our customer service
b. Offer flexible routing and possibility to easily create and change menus without the need of Provider
c. Should be based on text-to-speech so that updates can be made at any time
d. The set up of the IVR must be very flexible and IVR application must be available 24 X 7.
e. Communication within the IVR application should be provided in 6 languages mentioned above.
f. If a question is not answered through IVR, callers should be able to get connected to Provider’s agent.
C. OUTBOUND COMMUNICATION: At later stages it might be foreseen to make use of outbound ticket sales activities, but that will strongly depend on success of ticket sales in previous phases.
D. REPORTING: Necessary reporting on call statistics and other aspects will be required.
This is a global and off site tender. Deadline for receipt of proposals is July 20, 2010.<
Country: Poland
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Customer Satisfaction Survey
Type: Tender
ID: 1007670
Category: Call Center Services
Title: Customer Satisfaction Survey
Clients Approx Budget: Need Best Proposals
Volume of Work: 3 Years Contract
Description: We are Ireland based looking to outsource our requirement of call Center Service. We are looking for Customer Satisfaction Survey. The duration of the contract is 3 years.
Scope:
1. Satisfaction survey for clients
2. Survey for science and technology researchers and staff
3. Assisting and addressing of issues of significance to staff
4. Improving overall levels of clients satisfaction.
This is an on shore and off site tender. Interested service providers are requested to contact no later than August, 9, 2010, 1:00 PM by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: Ireland
Want to Apply for this
ID: 1007670
Category: Call Center Services
Title: Customer Satisfaction Survey
Clients Approx Budget: Need Best Proposals
Volume of Work: 3 Years Contract
Description: We are Ireland based looking to outsource our requirement of call Center Service. We are looking for Customer Satisfaction Survey. The duration of the contract is 3 years.
Scope:
1. Satisfaction survey for clients
2. Survey for science and technology researchers and staff
3. Assisting and addressing of issues of significance to staff
4. Improving overall levels of clients satisfaction.
This is an on shore and off site tender. Interested service providers are requested to contact no later than August, 9, 2010, 1:00 PM by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: Ireland
Want to Apply for this
Appointment Setting Requirement
Type: Project
ID: 1007627
Category: Call Center Services
Title: Appointment Setting Requirement
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are looking to outsource our requirement of Call Center Service. We are looking for appointment service. We need someone to make appointments with:
Councils,
Private landlords
Property Agents
Shopping Malls
Parking Garages or Spaces.
Providers will be responsible for making quality appointments with interested prospects. The appointments will be forwarded via email with prospects details. Initially the work will start from 20 appointments in a week on trial basis.
Interested service providers are requested to contact as soon as possible along with their quotes and experience.
Country: United Kingdom
Want to Apply for this
ID: 1007627
Category: Call Center Services
Title: Appointment Setting Requirement
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are looking to outsource our requirement of Call Center Service. We are looking for appointment service. We need someone to make appointments with:
Councils,
Private landlords
Property Agents
Shopping Malls
Parking Garages or Spaces.
Providers will be responsible for making quality appointments with interested prospects. The appointments will be forwarded via email with prospects details. Initially the work will start from 20 appointments in a week on trial basis.
Interested service providers are requested to contact as soon as possible along with their quotes and experience.
Country: United Kingdom
Want to Apply for this
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