Type: Tender
ID: 1010879
Category: Call Center Services
Title: Out of Hours Call Handling Service
Clients Approx Budget: Need Best Proposals
Volume of Work: 3 Years Contract
Description: We are UK based looking to outsource our requirement of Call Center Service. We are looking for Out of Hours Call Handling Service. The duration of the contract is 3 years.
Scope:
1. Handling out of hours calls
2. Service must enable out of hours service provision for evenings weekends bank holidays and other Council non-designated working days
3. Each call must be handled through to hand off or call resolution
4. The service must be available on a 24-hour basis 365 days a year.
This is an on shore and off site tender. Interested service providers are requested to contact no later than June, 6, 2011 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United Kingdom
Posted Date: 30-04-2011
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Inbound Call Center Service
Type: Tender
ID: 1010834
Category: Call Center Services
Title: Inbound Call Center Service
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are US based looking to outsource our requirement of Call Center Service. We are looking for Inbound Call Center Service.
Scope:
1. Utilize automated functions and a live call center to respond efficiently, effectively, and in a timely manner to the estimated 40,000 to 50,000 consumer inquiries per year.
2. Provide live service 24 hours a day year-round.
3. Process and transmit all Bulk orders electronically to the designated programs within 24 hours of receiving order.
4. Transcribe and verify mailed in order cards and other forms within 24 hours of receipt.
5. Provide translation service for non-English speaking callers as requested.
6. Ensure the gathering of accurate information.
7. Conduct data satisfaction surveys as requested.
8. The Project has received in excess of 650,000 calls from its inception in February 1995 through December 31, 2011. These calls include individuals who are seeking health or social service referrals within their community.
9. The term of the Contract will be from the award date through June 30, 2013.
This is an on shore and off site tender. Interested service providers are requested to contact no later than May, 20, 2011 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United States
Posted Date: 26-04-2011
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ID: 1010834
Category: Call Center Services
Title: Inbound Call Center Service
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are US based looking to outsource our requirement of Call Center Service. We are looking for Inbound Call Center Service.
Scope:
1. Utilize automated functions and a live call center to respond efficiently, effectively, and in a timely manner to the estimated 40,000 to 50,000 consumer inquiries per year.
2. Provide live service 24 hours a day year-round.
3. Process and transmit all Bulk orders electronically to the designated programs within 24 hours of receiving order.
4. Transcribe and verify mailed in order cards and other forms within 24 hours of receipt.
5. Provide translation service for non-English speaking callers as requested.
6. Ensure the gathering of accurate information.
7. Conduct data satisfaction surveys as requested.
8. The Project has received in excess of 650,000 calls from its inception in February 1995 through December 31, 2011. These calls include individuals who are seeking health or social service referrals within their community.
9. The term of the Contract will be from the award date through June 30, 2013.
This is an on shore and off site tender. Interested service providers are requested to contact no later than May, 20, 2011 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United States
Posted Date: 26-04-2011
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Inbound Contact Center
Type: Tender
ID: 1010797
Category: Call Center Services
Title: Inbound Contact Center
Clients Approx Budget: Need Best Proposals
Volume of Work: 1 Year Contract
Description: We are Ireland based looking to outsource our requirement of Call Center Service. We are looking for Inbound contact center. The duration of the contract is 1 year.
Scope:
1. To handle calls from public requiring information on bank operation and financial sector
2. Maintain a database of all calls received
3. Answering of calls for helpline
4. Fluency in the English language and an ability to communicate in the Irish language are also required.
This is an on shore and off site tender. Interested service providers are requested to contact no later than May, 18, 2011 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: Ireland
Posted Date: 20-04-2011
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ID: 1010797
Category: Call Center Services
Title: Inbound Contact Center
Clients Approx Budget: Need Best Proposals
Volume of Work: 1 Year Contract
Description: We are Ireland based looking to outsource our requirement of Call Center Service. We are looking for Inbound contact center. The duration of the contract is 1 year.
Scope:
1. To handle calls from public requiring information on bank operation and financial sector
2. Maintain a database of all calls received
3. Answering of calls for helpline
4. Fluency in the English language and an ability to communicate in the Irish language are also required.
This is an on shore and off site tender. Interested service providers are requested to contact no later than May, 18, 2011 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: Ireland
Posted Date: 20-04-2011
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Corporate Contact Centre
Type: Tender
ID: 1010774
Category: Call Center Services
Title: Corporate Contact Centre
Clients Approx Budget: 130000000 and 180000000 GBP
Volume of Work: 1 Year Contract
Description: We are UK based looking to outsource our requirement of Call Center Service. We are looking for Corporate Contact Center. The duration of the contract is 1 year with the possibility of further extension for 6 months additional period.
Scope:
1. Provider to supply a Corporate Contact Centre facility to provide a single telephone point of contact for all the Council's customers.
2. Provider will be responsible for:
- accommodating the Contact Centre,
- the employment and accommodation of all staff required to deliver the service,
- and the provision of all equipment and infrastructure necessary to provide the contract (telephone lines, telephones, office equipment, personal computers etc.).
This is an on shore and off site tender. The estimated tender value is 130000000 and 180000000 GBP. Interested service providers are requested to contact no later than May, 5, 2011 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United Kingdom
Posted Date: 18-04-2011
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ID: 1010774
Category: Call Center Services
Title: Corporate Contact Centre
Clients Approx Budget: 130000000 and 180000000 GBP
Volume of Work: 1 Year Contract
Description: We are UK based looking to outsource our requirement of Call Center Service. We are looking for Corporate Contact Center. The duration of the contract is 1 year with the possibility of further extension for 6 months additional period.
Scope:
1. Provider to supply a Corporate Contact Centre facility to provide a single telephone point of contact for all the Council's customers.
2. Provider will be responsible for:
- accommodating the Contact Centre,
- the employment and accommodation of all staff required to deliver the service,
- and the provision of all equipment and infrastructure necessary to provide the contract (telephone lines, telephones, office equipment, personal computers etc.).
This is an on shore and off site tender. The estimated tender value is 130000000 and 180000000 GBP. Interested service providers are requested to contact no later than May, 5, 2011 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United Kingdom
Posted Date: 18-04-2011
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Provision of Call Center Service
Type: Tender
ID: 1010764
Category: Call Center Services
Title: Provision of Call Center Service
Clients Approx Budget: 150,000 and 225,000 GBP
Volume of Work: 5 Years Contract
Description: We are UK based looking to outsource our requirement of Call Center Service. We are looking for Provision of Call Center Service. The duration of the contract is 5 years.
Scope:
1. Provision of out of hours call centre services.
2. The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises.
This is an on shore and off site tender. The estimated tender value is 150,000 and 225,000 GBP. Interested service providers are requested to contact no later than May, 16, 2011 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United Kingdom
Posted Date: 16-04-2011
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ID: 1010764
Category: Call Center Services
Title: Provision of Call Center Service
Clients Approx Budget: 150,000 and 225,000 GBP
Volume of Work: 5 Years Contract
Description: We are UK based looking to outsource our requirement of Call Center Service. We are looking for Provision of Call Center Service. The duration of the contract is 5 years.
Scope:
1. Provision of out of hours call centre services.
2. The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises.
This is an on shore and off site tender. The estimated tender value is 150,000 and 225,000 GBP. Interested service providers are requested to contact no later than May, 16, 2011 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United Kingdom
Posted Date: 16-04-2011
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Telemarketers For Appointment Setting
Type: Project
ID: 1010754
Category: Call Center Services
Title: Telemarketers For Appointment Setting
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are looking to outsource our requirement of Call Center Service. We are looking for telemarketers for appointment setting. We need dedicated and motivated telemarketers for scheduling appointments with businesses interested in getting a website. Cold calling will be done for appointment generation.
Interested service providers are requested to contact as soon as possible along with their quotes and experience.
Country: United States
Posted Date: 16-04-2011
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ID: 1010754
Category: Call Center Services
Title: Telemarketers For Appointment Setting
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are looking to outsource our requirement of Call Center Service. We are looking for telemarketers for appointment setting. We need dedicated and motivated telemarketers for scheduling appointments with businesses interested in getting a website. Cold calling will be done for appointment generation.
Interested service providers are requested to contact as soon as possible along with their quotes and experience.
Country: United States
Posted Date: 16-04-2011
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Provision of Contact Center,Transcription And Data Entry
Type: Tender
ID: 1010733
Category: Call Center Services,Data Entry Services,Data/Audio Transcription Services
Title: Provision of Contact Center,Transcription And Data Entry
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are US based looking to outsource our requirement of Call Center, Data Entry and Transcription Service. We are looking for provision of contact center, transcription and data entry service.
Scope:
1. Services for primary purpose of processing incoming tourism enquiries and requests
2. Obtain and maintain the current, toll-free telephone numbers including the current vanity number
3. English-speaking, non-regional accent
4. Live operator response to caller inquiries 24 hours per day, 7 days per week
5. Call volume may range from 5,000 to 60,000 calls per month
6. Provide live operator, automated call answering or a combination of services as required by the State
7. Call answering for non-consumer inquiries for travel agents that generate requests for multiple copies of publications
8. Transcription/data entry services for input sources for manual transcription including
9. This includes:
printed reports, printed labels, e-mails and business reply cards.
10. Computer related services and reporting as required.
This is an on shore and off site tender. Interested service providers are requested to contact no later than May, 6, 2011 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United States
Posted Date: 14-04-2011
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ID: 1010733
Category: Call Center Services,Data Entry Services,Data/Audio Transcription Services
Title: Provision of Contact Center,Transcription And Data Entry
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are US based looking to outsource our requirement of Call Center, Data Entry and Transcription Service. We are looking for provision of contact center, transcription and data entry service.
Scope:
1. Services for primary purpose of processing incoming tourism enquiries and requests
2. Obtain and maintain the current, toll-free telephone numbers including the current vanity number
3. English-speaking, non-regional accent
4. Live operator response to caller inquiries 24 hours per day, 7 days per week
5. Call volume may range from 5,000 to 60,000 calls per month
6. Provide live operator, automated call answering or a combination of services as required by the State
7. Call answering for non-consumer inquiries for travel agents that generate requests for multiple copies of publications
8. Transcription/data entry services for input sources for manual transcription including
9. This includes:
printed reports, printed labels, e-mails and business reply cards.
10. Computer related services and reporting as required.
This is an on shore and off site tender. Interested service providers are requested to contact no later than May, 6, 2011 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United States
Posted Date: 14-04-2011
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Operation Of Contact Center Service
Type: Tender
ID: 1010722
Category: Call Center Services
Title: Operation Of Contact Center Service
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are India (Tripura) looking to outsource our requirement of Call Center Service. We are looking for Operation of contact center service.
Scope:
1. Set-up of a contact center
2. Centre will envisioned as front-end delivery points for social and private services
3. Main role of the centre will be to handle the telephone calls from customers for their specific needs and get back with proper solution
4. Creating a database with their contact address & telephone numbers
5. Operation of call centre in two shifts initially.
This is an on shore and on site tender. Interested service providers are requested to contact no later than May, 4, 2011 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: India
Posted Date: 12-04-2011
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ID: 1010722
Category: Call Center Services
Title: Operation Of Contact Center Service
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are India (Tripura) looking to outsource our requirement of Call Center Service. We are looking for Operation of contact center service.
Scope:
1. Set-up of a contact center
2. Centre will envisioned as front-end delivery points for social and private services
3. Main role of the centre will be to handle the telephone calls from customers for their specific needs and get back with proper solution
4. Creating a database with their contact address & telephone numbers
5. Operation of call centre in two shifts initially.
This is an on shore and on site tender. Interested service providers are requested to contact no later than May, 4, 2011 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: India
Posted Date: 12-04-2011
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Inbound Contact Center Service
Type: Tender
ID: 1010655
Category: Call Center Services
Title: Inbound Contact Center Service
Clients Approx Budget: Need Best Proposals
Volume of Work: 3 Years Contract
Description: We are UK based looking to outsource our requirement of Call Center Service. We are looking for provision of inbound contact center service. The duration of the contract is 3 years.
Scope:
1. Fully managed Contact center services
2. Handling inbound customer contacts via voice and non voice channels including
- Email
- Web chat
- SMS
- Provision of an appropriate high quality customer service
3. Report on all activity on a daily, weekly, monthly and end-of-campaign basis
4. Recommend process, technology and other solution-related improvements
5. Improve the customer experience through feedback and analysis of performance.
This is an on shore and off site tender. Interested service providers are requested to contact no later than May, 6, 2011 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United Kingdom
Posted Date: 06-04-2011
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ID: 1010655
Category: Call Center Services
Title: Inbound Contact Center Service
Clients Approx Budget: Need Best Proposals
Volume of Work: 3 Years Contract
Description: We are UK based looking to outsource our requirement of Call Center Service. We are looking for provision of inbound contact center service. The duration of the contract is 3 years.
Scope:
1. Fully managed Contact center services
2. Handling inbound customer contacts via voice and non voice channels including
- Web chat
- SMS
- Provision of an appropriate high quality customer service
3. Report on all activity on a daily, weekly, monthly and end-of-campaign basis
4. Recommend process, technology and other solution-related improvements
5. Improve the customer experience through feedback and analysis of performance.
This is an on shore and off site tender. Interested service providers are requested to contact no later than May, 6, 2011 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United Kingdom
Posted Date: 06-04-2011
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