Type: Tender
ID: 1011455
Category: Call Center Services
Title: Provision of Helpdesk and Support Service
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are Ireland based looking to outsource our requirement of Call Center Service. We are looking for Provision of Helpdesk and Support Service.
Scope:
1. The support services to be considered for tender may include but are not limited to the following:
An integrated service desk.
— Incident management,
— Request fulfillment.
1st line support
— 1st line diagnosis of all services,
— 1St line resolution.
Bundled additional support services.
— Client computing & desk side support,
— Desktop & client build and delivery,
— Data cleansing of client technology,
— Support for mobile business devices.
(Getac V100 ruggedized laptops, Getac ps236 handheld.
Devices, Motorola (MC500).
— Office based support services.
(See 1.1.2 Bord Gais Sites).
— Support of multi-functional devices.
(Printers, scanners, faxes).
— Systems monitoring and exception alerting.
(Dashboard & logs).
— Provision of resources to an agreed rate card,
— Support of business mobile phones.
(iPhone, Blackberry, etc).
This is an on shore and off site tender. Interested service providers are requested to contact no later than July, 25, 2011 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: Ireland
Posted Date: 29-06-2011
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Data Entry and Support Service
Type: Project
ID: 1011433
Category: Call Center Services,Data Entry Services
Title: Data Entry and Support Service
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are looking to outsource our requirement of Data Entry and Call Center Service. We are looking for Data Entry and Support Service. The provider must be experienced with excel, Magento and support services.
Interested service providers are requested to contact as soon as possible along with their quotes and experience.
Country: United States
Posted Date: 28-06-2011
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ID: 1011433
Category: Call Center Services,Data Entry Services
Title: Data Entry and Support Service
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are looking to outsource our requirement of Data Entry and Call Center Service. We are looking for Data Entry and Support Service. The provider must be experienced with excel, Magento and support services.
Interested service providers are requested to contact as soon as possible along with their quotes and experience.
Country: United States
Posted Date: 28-06-2011
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Inbound Telephone Support
Type: Tender
ID: 1011385
Category: Call Center Services
Title: Inbound Telephone Support
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are US based looking to outsource our requirement of Call Center Service. We are looking for Inbound Telephone Support.
Scope:
1. Provision of telephone assistance to customers with a number of tasks including:
- telephone directory assistance
- telephone numbers
- extensions
2. Ability to assist in locating employee for an emergency
3. Must be able to receive incoming calls to a call volume of approximately 100/300 calls per day
4. Generation of statistical information including a log of daily call volume in Monthly and Annual Statistics Report
5. Reports must be provided in Excel format.
This is an on shore and off site tender. Interested service providers are requested to contact no later than July, 20, 2011 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United States
Posted Date: 22-06-2011
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ID: 1011385
Category: Call Center Services
Title: Inbound Telephone Support
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are US based looking to outsource our requirement of Call Center Service. We are looking for Inbound Telephone Support.
Scope:
1. Provision of telephone assistance to customers with a number of tasks including:
- telephone directory assistance
- telephone numbers
- extensions
2. Ability to assist in locating employee for an emergency
3. Must be able to receive incoming calls to a call volume of approximately 100/300 calls per day
4. Generation of statistical information including a log of daily call volume in Monthly and Annual Statistics Report
5. Reports must be provided in Excel format.
This is an on shore and off site tender. Interested service providers are requested to contact no later than July, 20, 2011 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United States
Posted Date: 22-06-2011
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Outbound Telemarketing Service
Type: Tender
ID: 1011372
Category: Call Center Services
Title: Outbound Telemarketing Service
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are US based looking to outsource our requirement of Call Center Service. We are looking for Outbound Telemarketing Service.
Scope:
1. Qualified telemarketing agencies for outbound service
2. Ability to understand and use target tags to determine calling population for highest return on investment
3. Ability to upload and download all file data and transactions including name/phone number update/address, credit card data, pledges
4. Correct and update current telephone numbers through periodic use of service
5. Ability to distribute data on daily, weekly, monthly and quarterly basis.
This is an on shore and off site tender. Interested service providers are requested to contact no later than July, 7, 2011 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United States
Posted Date: 21-06-2011
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ID: 1011372
Category: Call Center Services
Title: Outbound Telemarketing Service
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are US based looking to outsource our requirement of Call Center Service. We are looking for Outbound Telemarketing Service.
Scope:
1. Qualified telemarketing agencies for outbound service
2. Ability to understand and use target tags to determine calling population for highest return on investment
3. Ability to upload and download all file data and transactions including name/phone number update/address, credit card data, pledges
4. Correct and update current telephone numbers through periodic use of service
5. Ability to distribute data on daily, weekly, monthly and quarterly basis.
This is an on shore and off site tender. Interested service providers are requested to contact no later than July, 7, 2011 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United States
Posted Date: 21-06-2011
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Developing and Administering Telephonic Survey
Type: Tender
ID: 1011326
Category: Call Center Services
Title: Developing and Administering Telephonic Survey
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are US based looking to outsource our requirement of Call Center Service. We are looking for Developing and Administering Telephonic Survey.
Scope:
1. Meet with staff before developing the survey questions.
2. Develop a survey that consists of approximately sixty (60) questions, plus demographic information. The questions cannot be open ended.
3. Determine the appropriate sample size for results that will be statistically significant.
4. Provide a plan for professional administration of the survey to a representative population, including an over-sample of hard-to-reach and traditionally under-represented populations (i.e. minority, elderly, low income). This plan must include the proposed call schedule (i.e. days of the week and times of the day that calls will be made), as well as the qualifications and experience of the person(s) making the phone calls.
5. Survey will be administered no later than October 2011.
6. Professionally administer the telephone survey according to the agreed upon plan.
This is an onshore and off site tender. Interested service providers are requested to contact no later than July, 1, 2011 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United States
Posted Date: 14-06-2011
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ID: 1011326
Category: Call Center Services
Title: Developing and Administering Telephonic Survey
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are US based looking to outsource our requirement of Call Center Service. We are looking for Developing and Administering Telephonic Survey.
Scope:
1. Meet with staff before developing the survey questions.
2. Develop a survey that consists of approximately sixty (60) questions, plus demographic information. The questions cannot be open ended.
3. Determine the appropriate sample size for results that will be statistically significant.
4. Provide a plan for professional administration of the survey to a representative population, including an over-sample of hard-to-reach and traditionally under-represented populations (i.e. minority, elderly, low income). This plan must include the proposed call schedule (i.e. days of the week and times of the day that calls will be made), as well as the qualifications and experience of the person(s) making the phone calls.
5. Survey will be administered no later than October 2011.
6. Professionally administer the telephone survey according to the agreed upon plan.
This is an onshore and off site tender. Interested service providers are requested to contact no later than July, 1, 2011 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United States
Posted Date: 14-06-2011
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Customer Satisfaction Survey
Type: Tender
ID: 1011262
Category: Call Center Services
Title: Customer Satisfaction Survey
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are US based looking to outsource our requirement of Call Center Service. We are looking for Customer Satisfaction Survey.
Scope:
1. Design and administer a survey for approximately 200 specified shipping decision makers, including current customers and users -- to measure industry issues and opportunities, along with perceptions.
2. The survey instrument shall be delivered in an easy to understand professional format and accompanied with supporting documents that clearly frames and present the survey findings for all internal stakeholders.
3. We anticipate that the survey will be conducted via phone interviews, and/or on-line questionnaire.
4. The firm shall tabulate, analyze and summarize information obtained through the survey instrument and prepare a thorough written report and verbal presentation of the findings.
5. The firm shall oversee the survey distribution, information feedback, and collection process.
6. Based on the data collected, the firm will create a comprehensive Customer Connection Plan to capitalize on strengths and address improvement areas.
This is an on shore and off site tender. Interested service providers are requested to contact no later than June, 17, 2011 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United States
Posted Date: 06-06-2011
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ID: 1011262
Category: Call Center Services
Title: Customer Satisfaction Survey
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are US based looking to outsource our requirement of Call Center Service. We are looking for Customer Satisfaction Survey.
Scope:
1. Design and administer a survey for approximately 200 specified shipping decision makers, including current customers and users -- to measure industry issues and opportunities, along with perceptions.
2. The survey instrument shall be delivered in an easy to understand professional format and accompanied with supporting documents that clearly frames and present the survey findings for all internal stakeholders.
3. We anticipate that the survey will be conducted via phone interviews, and/or on-line questionnaire.
4. The firm shall tabulate, analyze and summarize information obtained through the survey instrument and prepare a thorough written report and verbal presentation of the findings.
5. The firm shall oversee the survey distribution, information feedback, and collection process.
6. Based on the data collected, the firm will create a comprehensive Customer Connection Plan to capitalize on strengths and address improvement areas.
This is an on shore and off site tender. Interested service providers are requested to contact no later than June, 17, 2011 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United States
Posted Date: 06-06-2011
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