Type: Project
ID: 1012364
Category: Call Center Services
Title: Insurance Appointment Generation
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are looking to outsource our requirement of Call Center Service. We are looking for Insurance Appointment Generation. We need someone that can generate valid leads. The provider must describe our services, offer a free quote on their insurance, schedule an appointment and input into our calendar or call us with the details.
Interested service providers are requested to contact as soon as possible along with their quotes and experience.
Country: United States
Posted Date: 26-09-2011
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Customer Service and Call Center Services
Type: Tender
ID: 1012329
Category: Call Center Services
Title: Customer Service and Call Center Services
Clients Approx Budget: Need Best Proposals
Volume of Work: 5 Years Contract
Description: We are US based looking to outsource our requirement of Call Center Service. We are looking for Customer Service and Call Center Services. The duration of the contract is 5 years.
Scope:
1. Customer service to be utilized in billing process including call center, written/email, in-person correspondence
2. Approximately 320,000 customer service phone calls are received each year
3. Allows customers to access Customer Service Representatives during normal Call Center hours of operation that are fluent in both English and Spanish
4. Allows customers to enter into payment arrangements
5. Provides detailed inquiry and payment reports on a daily basis.
This is an onshore and offsite tender. Interested service providers are requested to contact no later than October, 26, 2011 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United States
Posted Date: 22-09-2011
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ID: 1012329
Category: Call Center Services
Title: Customer Service and Call Center Services
Clients Approx Budget: Need Best Proposals
Volume of Work: 5 Years Contract
Description: We are US based looking to outsource our requirement of Call Center Service. We are looking for Customer Service and Call Center Services. The duration of the contract is 5 years.
Scope:
1. Customer service to be utilized in billing process including call center, written/email, in-person correspondence
2. Approximately 320,000 customer service phone calls are received each year
3. Allows customers to access Customer Service Representatives during normal Call Center hours of operation that are fluent in both English and Spanish
4. Allows customers to enter into payment arrangements
5. Provides detailed inquiry and payment reports on a daily basis.
This is an onshore and offsite tender. Interested service providers are requested to contact no later than October, 26, 2011 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United States
Posted Date: 22-09-2011
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Customer & Call Center Services
Type: Tender
ID: 1012269
Category: Call Center Services
Title: Customer & Call Center Services
Clients Approx Budget: Need Best Proposals
Volume of Work: 5 Years Contract
Description: We are US based looking to outsource our requirement of Call Center Service. We are looking for Customer & Call Center Services. The duration of the contract is 5 years.
Scope:
1. Must have experience in staffing and management of customer service and call center operations
2. Customer Service staff members respond to all water/sewer billing related inquiries including but not limited to:
a) Billing and payment inquiries
b) Water/Sewer billing disputes
c) Payment arrangements
d) Water consumption (i.e. meter reads)
e) Water shut-off activity (posting for shut-off and shut-off) as a result of non-payment
f) Water restoration as a result of payment
g) Full payment certificates
h) Refund requests
i) Status of various citizen applications and correspondence
j) Exemptions (e.g. charitable, senior citizen sewer exemption)
k) Legal issues (e.g. foreclosure, bankruptcy, lien, etc.).
This is an on shore and offsite tender. Interested service providers are requested to contact no later than October, 26, 2011 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United States
Posted Date: 16-09-2011
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ID: 1012269
Category: Call Center Services
Title: Customer & Call Center Services
Clients Approx Budget: Need Best Proposals
Volume of Work: 5 Years Contract
Description: We are US based looking to outsource our requirement of Call Center Service. We are looking for Customer & Call Center Services. The duration of the contract is 5 years.
Scope:
1. Must have experience in staffing and management of customer service and call center operations
2. Customer Service staff members respond to all water/sewer billing related inquiries including but not limited to:
a) Billing and payment inquiries
b) Water/Sewer billing disputes
c) Payment arrangements
d) Water consumption (i.e. meter reads)
e) Water shut-off activity (posting for shut-off and shut-off) as a result of non-payment
f) Water restoration as a result of payment
g) Full payment certificates
h) Refund requests
i) Status of various citizen applications and correspondence
j) Exemptions (e.g. charitable, senior citizen sewer exemption)
k) Legal issues (e.g. foreclosure, bankruptcy, lien, etc.).
This is an on shore and offsite tender. Interested service providers are requested to contact no later than October, 26, 2011 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United States
Posted Date: 16-09-2011
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Call Center and Related Services
Type: Tender
ID: 1012265
Category: Call Center Services
Title: Call Center and Related Services
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are US based looking to outsource our requirement of Call Center Service. We are looking for Call Center and Related Services.
Scope:
1. Provision of services for:
- Social services
- Family support division
2. The Call Center shall serve as the primary point of contact for Family Support Division programs
3. The Call Center customer service representatives shall be an immediate source of information
4. Provide call center services on an as needed basis
5. Call Center customer service representative must take appropriate action or appropriately redirect a call for the call to be considered a resolved call for invoicing purposes.
This is an on shore and offsite tender. Interested service providers are requested to contact no later than September, 27, 2011 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United States
Posted Date: 16-09-2011
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ID: 1012265
Category: Call Center Services
Title: Call Center and Related Services
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are US based looking to outsource our requirement of Call Center Service. We are looking for Call Center and Related Services.
Scope:
1. Provision of services for:
- Social services
- Family support division
2. The Call Center shall serve as the primary point of contact for Family Support Division programs
3. The Call Center customer service representatives shall be an immediate source of information
4. Provide call center services on an as needed basis
5. Call Center customer service representative must take appropriate action or appropriately redirect a call for the call to be considered a resolved call for invoicing purposes.
This is an on shore and offsite tender. Interested service providers are requested to contact no later than September, 27, 2011 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United States
Posted Date: 16-09-2011
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Inbound Call Center Service
Type: Tender
ID: 1012225
Category: Call Center Services
Title: Inbound Call Center Service
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are US based looking to outsource our requirement of Call Center Service. We are looking for Inbound Call Center Service.
Scope:
1. Provide live telephone answering service coverage to external customers 24 hours a day, seven days a week
2. The answering service will most often be utilized after normal business hours
3. There will also be cases when coverage will be needed during business hours, such as during special events like training, holidays and snow days.
This is an on shore and offsite tender. Interested service providers are requested to contact no later than September, 19, 2011 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United States
Posted Date: 13-09-2011
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ID: 1012225
Category: Call Center Services
Title: Inbound Call Center Service
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are US based looking to outsource our requirement of Call Center Service. We are looking for Inbound Call Center Service.
Scope:
1. Provide live telephone answering service coverage to external customers 24 hours a day, seven days a week
2. The answering service will most often be utilized after normal business hours
3. There will also be cases when coverage will be needed during business hours, such as during special events like training, holidays and snow days.
This is an on shore and offsite tender. Interested service providers are requested to contact no later than September, 19, 2011 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United States
Posted Date: 13-09-2011
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Telephone Calling Services
Type: Tender
ID: 1012192
Category: Call Center Services
Title: Telephone Calling Services
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are US based looking to outsource our requirement of Call Center Service. We are looking for Telephone Calling Services.
Scope:
1. Toll-Free Telephone Calling Services
2. Calls shall originate from and/or be of the following types
3. International and domestic calls can be received on same line
4. Provide the capability for the State to block local calls to a toll-free number to prevent charges on a local call
5. Capability for the State to receive dialed number identification.
This is an onshore and offsite tender. Interested service providers are requested to contact no later than September, 20, 2011 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United States
Posted Date: 08-09-2011
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ID: 1012192
Category: Call Center Services
Title: Telephone Calling Services
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are US based looking to outsource our requirement of Call Center Service. We are looking for Telephone Calling Services.
Scope:
1. Toll-Free Telephone Calling Services
2. Calls shall originate from and/or be of the following types
3. International and domestic calls can be received on same line
4. Provide the capability for the State to block local calls to a toll-free number to prevent charges on a local call
5. Capability for the State to receive dialed number identification.
This is an onshore and offsite tender. Interested service providers are requested to contact no later than September, 20, 2011 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United States
Posted Date: 08-09-2011
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Outbound Contact Center Service
Type: Project
ID: 1012147
Category: Call Center Services
Title: Outbound Contact Center Service
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are looking to outsource our requirement of Call Center Service. We are looking for Outbound Contact Center Service. We need someone that can make 450 calls from the list provided by us and collect the first and last name of the Advanced Placement coordinators for 2011-2012 school year in addition to valid email address.
Interested service providers are requested to contact as soon as possible along with their quotes and experience.
Country: United States
Posted Date: 06-09-2011
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ID: 1012147
Category: Call Center Services
Title: Outbound Contact Center Service
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are looking to outsource our requirement of Call Center Service. We are looking for Outbound Contact Center Service. We need someone that can make 450 calls from the list provided by us and collect the first and last name of the Advanced Placement coordinators for 2011-2012 school year in addition to valid email address.
Interested service providers are requested to contact as soon as possible along with their quotes and experience.
Country: United States
Posted Date: 06-09-2011
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Inbound Telephone Answering Service
Type: Tender
ID: 1012135
Category: Call Center Services
Title: Inbound Telephone Answering Service
Clients Approx Budget: Need Best Proposals
Volume of Work: 6 Years Contract
Description: We are UK based looking to outsource our requirement of Call Center Service. We are looking for Inbound Telephone Answering Service. The duration of the contract is 6 years.
Scope:
1. Provision of out of hours call handling services
2. Optional daytime customer call handling services
3. Handling calls from public during periods when other call handling arrangements are not in operation.
This is an on shore and offsite tender. Interested service providers are requested to contact no later than October, 12, 2011 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United Kingdom
Posted Date: 05-09-2011
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ID: 1012135
Category: Call Center Services
Title: Inbound Telephone Answering Service
Clients Approx Budget: Need Best Proposals
Volume of Work: 6 Years Contract
Description: We are UK based looking to outsource our requirement of Call Center Service. We are looking for Inbound Telephone Answering Service. The duration of the contract is 6 years.
Scope:
1. Provision of out of hours call handling services
2. Optional daytime customer call handling services
3. Handling calls from public during periods when other call handling arrangements are not in operation.
This is an on shore and offsite tender. Interested service providers are requested to contact no later than October, 12, 2011 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United Kingdom
Posted Date: 05-09-2011
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Nurse Triage Call Answering Services
Type: Tender
ID: 1012133
Category: Call Center Services
Title: Nurse Triage Call Answering Services
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are US based looking to outsource our requirement of Call Center Service. We are looking for Nurse Triage Call Answering Services.
Scope:
1. Vendor needs to provide Nurse Triage Call Answering Services on a 14/7 basis for government authority.
2. Total contract periods shall be for five years.
3. Services include:
- Toll free telephone based assessment and support services
- Timely call management and clear reports of activity
- Telephone nurse triage services, processing, administration, and management to include data collection and reporting services
- Technical, operational, administrative and management support
4. Answer all patients call within five minutes.
This is an on shore and offsite tender. Interested service providers are requested to contact no later than September, 15, 2011 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United States
Posted Date: 05-09-2011
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ID: 1012133
Category: Call Center Services
Title: Nurse Triage Call Answering Services
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are US based looking to outsource our requirement of Call Center Service. We are looking for Nurse Triage Call Answering Services.
Scope:
1. Vendor needs to provide Nurse Triage Call Answering Services on a 14/7 basis for government authority.
2. Total contract periods shall be for five years.
3. Services include:
- Toll free telephone based assessment and support services
- Timely call management and clear reports of activity
- Telephone nurse triage services, processing, administration, and management to include data collection and reporting services
- Technical, operational, administrative and management support
4. Answer all patients call within five minutes.
This is an on shore and offsite tender. Interested service providers are requested to contact no later than September, 15, 2011 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United States
Posted Date: 05-09-2011
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