Type: Project
ID: 1011787
Category: Call Center Services
Title: Telesales Providers for A Company
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are looking to outsource our requirement of Call Center Service. We are looking for Telesales Providers for A Company. We need providers that can offer original contemporary fine art from global artists and other Visual Design and Production Services to potential clients.
Interested service providers are requested to contact as soon as possible along with their quotes and experience.
Country: United States
Posted Date: 30-07-2011
Want to Apply for this
After Hours Helpline Center Service
ype: Tender
ID: 1011763
Category: Call Center Services
Title: After Hours Helpline Center Service
Clients Approx Budget: Need Best Proposals
Volume of Work: 5 Years Contract
Description: We are US based looking to outsource our requirement of Call Center Service. We are looking for After Hours Helpline Center Service. The duration of the contract is 5 years.
Scope:
1. The center must operates 24/7
2. Must be able to receive approximately 35000 calls annually from consumers, community and family members
3. Out of 35000 calls per year an estimated 6000 are after hours calls
4. Services for purpose of answering helpline calls during nights, weekends, county holidays and at emergency closures
5. Center can clearly capture the need of callers and follow outlined procedures for handling calls
6. 3500 USD will be paid per month for upto 350 incoming calls per month
7. After it exceeds 350 calls a month a payment of 11 USD per incoming call will be given by the contractor
8. Client / Consumer complaint resolution procedures
9. Capture the key elements of oral communications with callers and document each call details.
This is an on shore and off site tender. Interested service providers are requested to contact no later than August, 15, 2011 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United States
Posted Date: 29-07-2011
Want to Apply for this
ID: 1011763
Category: Call Center Services
Title: After Hours Helpline Center Service
Clients Approx Budget: Need Best Proposals
Volume of Work: 5 Years Contract
Description: We are US based looking to outsource our requirement of Call Center Service. We are looking for After Hours Helpline Center Service. The duration of the contract is 5 years.
Scope:
1. The center must operates 24/7
2. Must be able to receive approximately 35000 calls annually from consumers, community and family members
3. Out of 35000 calls per year an estimated 6000 are after hours calls
4. Services for purpose of answering helpline calls during nights, weekends, county holidays and at emergency closures
5. Center can clearly capture the need of callers and follow outlined procedures for handling calls
6. 3500 USD will be paid per month for upto 350 incoming calls per month
7. After it exceeds 350 calls a month a payment of 11 USD per incoming call will be given by the contractor
8. Client / Consumer complaint resolution procedures
9. Capture the key elements of oral communications with callers and document each call details.
This is an on shore and off site tender. Interested service providers are requested to contact no later than August, 15, 2011 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United States
Posted Date: 29-07-2011
Want to Apply for this
After Hours Call Answering Service
Type: Tender
ID: 1011750
Category: Call Center Services
Title: After Hours Call Answering Service
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are US based looking to outsource our requirement of Call Center Service. We are looking for After Hours Call Answering Service.
Scope:
1. Provide timely answering service for us
2. Provide efficient guidelines to meet answering service requirements
3. Guidelines to include but is not limited to:
- timely answering of incoming call
- documenting and tracking of calls
- voice recording
4. Demonstration of protocols to answer calls, record calls, a process to contact the on-call provider, record keeping for times of calls
5. To submit a cost per Answering Service Call Transaction
6. Service must be available to beneficiaries Monday through Friday, non-duty hours (usually 4:30pm-7:30am) and twenty-four (24) hours a day on weekends and Federal holidays.
This is an on shore and off site tender. Interested service providers are requested to contact no later than August, 12, 2011 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United States
Posted Date: 28-07-2011
Want to Apply for this
ID: 1011750
Category: Call Center Services
Title: After Hours Call Answering Service
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are US based looking to outsource our requirement of Call Center Service. We are looking for After Hours Call Answering Service.
Scope:
1. Provide timely answering service for us
2. Provide efficient guidelines to meet answering service requirements
3. Guidelines to include but is not limited to:
- timely answering of incoming call
- documenting and tracking of calls
- voice recording
4. Demonstration of protocols to answer calls, record calls, a process to contact the on-call provider, record keeping for times of calls
5. To submit a cost per Answering Service Call Transaction
6. Service must be available to beneficiaries Monday through Friday, non-duty hours (usually 4:30pm-7:30am) and twenty-four (24) hours a day on weekends and Federal holidays.
This is an on shore and off site tender. Interested service providers are requested to contact no later than August, 12, 2011 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United States
Posted Date: 28-07-2011
Want to Apply for this
Customer Support and Administrative Service
Type: Tender
ID: 1011688
Category: Call Center Services
Title: Customer Support and Administrative Service
Clients Approx Budget: Need Best Proposals
Volume of Work: 1 Year Contract
Description: We are US based looking to outsource our requirement of Call Center Service. We are looking for Customer Support and Administrative Service. The duration of the contract is 1 year with 1 year further extension.
Scope:
1. Provision of Office Administrative Services
2. Provide professional Customer Service Representatives & Administrative Support.
This is an on shore and off site tender. Interested service providers are requested to contact no later than August, 1, 2011 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United States
Posted Date: 21-07-2011
Want to Apply for this
ID: 1011688
Category: Call Center Services
Title: Customer Support and Administrative Service
Clients Approx Budget: Need Best Proposals
Volume of Work: 1 Year Contract
Description: We are US based looking to outsource our requirement of Call Center Service. We are looking for Customer Support and Administrative Service. The duration of the contract is 1 year with 1 year further extension.
Scope:
1. Provision of Office Administrative Services
2. Provide professional Customer Service Representatives & Administrative Support.
This is an on shore and off site tender. Interested service providers are requested to contact no later than August, 1, 2011 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United States
Posted Date: 21-07-2011
Want to Apply for this
Onsite Customer Support Service
Type: Tender
ID: 1011635
Category: Call Center Services
Title: Onsite Customer Support Service
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are US based looking to outsource our requirement of Call Center Service. We are looking for Onsite Customer Support Service. The duration of the contract is 1 year with four, 1 year extension periods.
Scope:
1. Provision of onsite customer support
2. Provision of:
- Help desk support service
- Desktop support service.
This is an on shore and off site tender. Interested service providers are requested to contact no later than August, 30, 2011 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United States
Posted Date: 18-07-2011
Want to Apply for this
ID: 1011635
Category: Call Center Services
Title: Onsite Customer Support Service
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are US based looking to outsource our requirement of Call Center Service. We are looking for Onsite Customer Support Service. The duration of the contract is 1 year with four, 1 year extension periods.
Scope:
1. Provision of onsite customer support
2. Provision of:
- Help desk support service
- Desktop support service.
This is an on shore and off site tender. Interested service providers are requested to contact no later than August, 30, 2011 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United States
Posted Date: 18-07-2011
Want to Apply for this
Annual Employment Survey Service
Type: Tender
ID: 1011627
Category: Call Center Services
Title: Annual Employment Survey Service
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are Ireland based looking to outsource our requirement of Call Center Service. We are looking for Annual Employment Survey Service.
Scope:
1. Provide Printing, packaging and dispatching of all questionnaires to clients;
2. Recording returns for the Dublin and Mid-East Regions on the Business Information System mainframe and
3. Actively following up (by phone) with non-respondents in the Dublin and Mid-East Regions to ensure an accurate employment return.
This is an on shore and off site tender. Interested service providers are requested to contact no later than August, 4, 2011 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: Ireland
Posted Date: 16-07-2011
Want to Apply for this
ID: 1011627
Category: Call Center Services
Title: Annual Employment Survey Service
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are Ireland based looking to outsource our requirement of Call Center Service. We are looking for Annual Employment Survey Service.
Scope:
1. Provide Printing, packaging and dispatching of all questionnaires to clients;
2. Recording returns for the Dublin and Mid-East Regions on the Business Information System mainframe and
3. Actively following up (by phone) with non-respondents in the Dublin and Mid-East Regions to ensure an accurate employment return.
This is an on shore and off site tender. Interested service providers are requested to contact no later than August, 4, 2011 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: Ireland
Posted Date: 16-07-2011
Want to Apply for this
Outreach Contact Center Service
Type: Tender
ID: 1011612
Category: Call Center Services
Title: Outreach Contact Center Service
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are US based looking to outsource our requirement of Call Center Service. We are looking for Outreach Contact Center Service.
Scope:
1. Procurement of 24/7 Contact center service
2. Too-free number will be provided for broad range of users including service members, caregivers, clinicians, leaders, community members, educators, researchers
3. Provide a call triage service to answer and direct calls to the appropriate specialty area, when needed
4. Contact center staff will handle various types of calls including:
- routine requests for information
- questions about symptoms a caller is having, and helping a caller find appropriate health care resources
5. Provide Outreach/Transition support via email, instant messaging, or reference to the website
6. Answer all calls within 8-10 seconds of the first ring, assuming that the above-referenced surge notification has been received
7. Provide weekly report including:
• Number of total incoming calls
• Number of calls answered
• Number of calls answered within 8-10 seconds
• Number of calls abandoned
• Number of calls placed on hold for longer than 2-3 minutes
• Number of calls completed successfully (to the caller’s satisfaction)
• Number of call backs completed etc.
This is an on shore and off site tender. Interested service providers are requested to contact no later than July, 25, 2011 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United States
Posted Date: 14-07-2011
Want to Apply for this
ID: 1011612
Category: Call Center Services
Title: Outreach Contact Center Service
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are US based looking to outsource our requirement of Call Center Service. We are looking for Outreach Contact Center Service.
Scope:
1. Procurement of 24/7 Contact center service
2. Too-free number will be provided for broad range of users including service members, caregivers, clinicians, leaders, community members, educators, researchers
3. Provide a call triage service to answer and direct calls to the appropriate specialty area, when needed
4. Contact center staff will handle various types of calls including:
- routine requests for information
- questions about symptoms a caller is having, and helping a caller find appropriate health care resources
5. Provide Outreach/Transition support via email, instant messaging, or reference to the website
6. Answer all calls within 8-10 seconds of the first ring, assuming that the above-referenced surge notification has been received
7. Provide weekly report including:
• Number of total incoming calls
• Number of calls answered
• Number of calls answered within 8-10 seconds
• Number of calls abandoned
• Number of calls placed on hold for longer than 2-3 minutes
• Number of calls completed successfully (to the caller’s satisfaction)
• Number of call backs completed etc.
This is an on shore and off site tender. Interested service providers are requested to contact no later than July, 25, 2011 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United States
Posted Date: 14-07-2011
Want to Apply for this
Call Center Service for Authority
Type: Tender
ID: 1011597
Category: Call Center Services
Title: Call Center Service for Authority
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are US based looking to outsource our requirement of Call Center Service. We are looking for Call Center Service for Authority.
Scope:
1. Provide state of art call center service
2. Center must be capable of providing automated voice response and live operator response
3. Center must be equipped with appropriate redundancy to mitigate equipment malfunction/outage
4. Provide a plan for resolving service outages and emergency problems
5. Perform monthly inbound traffic studies on their telephone system to ensure validation of call flow and trunk capacity
6. We need multilingual representatives that shall speak Spanish and available during all live operator response hours.
This is an on shore and off site tender. Interested service providers are requested to contact no later than July, 20, 2011 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United States
Posted Date: 14-07-2011
Want to Apply for this
ID: 1011597
Category: Call Center Services
Title: Call Center Service for Authority
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are US based looking to outsource our requirement of Call Center Service. We are looking for Call Center Service for Authority.
Scope:
1. Provide state of art call center service
2. Center must be capable of providing automated voice response and live operator response
3. Center must be equipped with appropriate redundancy to mitigate equipment malfunction/outage
4. Provide a plan for resolving service outages and emergency problems
5. Perform monthly inbound traffic studies on their telephone system to ensure validation of call flow and trunk capacity
6. We need multilingual representatives that shall speak Spanish and available during all live operator response hours.
This is an on shore and off site tender. Interested service providers are requested to contact no later than July, 20, 2011 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United States
Posted Date: 14-07-2011
Want to Apply for this
Onsite Call Center Service
Type: Tender
ID: 1011537
Category: Call Center Services
Title: Onsite Call Center Service
Clients Approx Budget: Need Best Proposals
Volume of Work: 1 Year Contract
Description: We are based looking to outsource our requirement of Call Center Service. We are looking for Onsite Call Center Service. The duration of the contract is 1 year.
Scope:
1. Provide staffing services to call center related to medical care, health insurance etc. for government authority.
2. Vendor needs to handles routine telephone calls and Identity phone lines;
3. Vendor needs to educate recipients about documentation needed to verify citizenship and identify according to the DRA also he should cross train on the Health Choice phone line and prepare to assist with calls when needed.
4. Provide these services from Monday to Friday, from 8.30 am to 5.00 pm.
This is an on shore and off site tender. Interested service providers are requested to contact no later than July, 19, 2011 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United States
Posted Date: 07-07-2011
Want to Apply for this
ID: 1011537
Category: Call Center Services
Title: Onsite Call Center Service
Clients Approx Budget: Need Best Proposals
Volume of Work: 1 Year Contract
Description: We are based looking to outsource our requirement of Call Center Service. We are looking for Onsite Call Center Service. The duration of the contract is 1 year.
Scope:
1. Provide staffing services to call center related to medical care, health insurance etc. for government authority.
2. Vendor needs to handles routine telephone calls and Identity phone lines;
3. Vendor needs to educate recipients about documentation needed to verify citizenship and identify according to the DRA also he should cross train on the Health Choice phone line and prepare to assist with calls when needed.
4. Provide these services from Monday to Friday, from 8.30 am to 5.00 pm.
This is an on shore and off site tender. Interested service providers are requested to contact no later than July, 19, 2011 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United States
Posted Date: 07-07-2011
Want to Apply for this
Help Desk & Administrative Support Service
Type: Tender
ID: 1011535
Category: Call Center Services
Title: Help Desk & Administrative Support Service
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are US based looking to outsource our requirement of Call Center Service. We are looking for Help Desk & Administrative Support Service.
Scope:
1. Provide onsite profession Customer Service Help Desk & Administrative Support Service for government authority.
2. Vendor needs to receive incoming callas and transfer them to appropriate office.
3. Vendor needs to work from Monday to Friday from 7:00 am to 5:30 pm.
This is an on shore and off site tender. Interested service providers are requested to contact no later than July, 25, 2011 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United States
Posted Date: 07-07-2011
Want to Apply for this
ID: 1011535
Category: Call Center Services
Title: Help Desk & Administrative Support Service
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are US based looking to outsource our requirement of Call Center Service. We are looking for Help Desk & Administrative Support Service.
Scope:
1. Provide onsite profession Customer Service Help Desk & Administrative Support Service for government authority.
2. Vendor needs to receive incoming callas and transfer them to appropriate office.
3. Vendor needs to work from Monday to Friday from 7:00 am to 5:30 pm.
This is an on shore and off site tender. Interested service providers are requested to contact no later than July, 25, 2011 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United States
Posted Date: 07-07-2011
Want to Apply for this
Contact Center for Human Resource Benefits
Type: Tender
ID: 1011533
Category: Call Center Services
Title: Contact Center for Human Resource Benefits
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are US based looking to outsource our requirement of Call Center Service. We are looking for Contact Center for Human Resource Benefits.
Scope:
1. Contact center must provide full range of benefit services and support to employees
2. Contact center for telephone calls, emails facmiles.
This is an on shore and off site tender. Interested service providers are requested to contact no later than August, 4, 2011 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United States
Posted Date: 07-07-2011
Want to Apply for this
ID: 1011533
Category: Call Center Services
Title: Contact Center for Human Resource Benefits
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are US based looking to outsource our requirement of Call Center Service. We are looking for Contact Center for Human Resource Benefits.
Scope:
1. Contact center must provide full range of benefit services and support to employees
2. Contact center for telephone calls, emails facmiles.
This is an on shore and off site tender. Interested service providers are requested to contact no later than August, 4, 2011 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United States
Posted Date: 07-07-2011
Want to Apply for this
Temporary Staff for Call Cente
Type: Tender
ID: 1011532
Category: Call Center Services
Title: Temporary Staff for Call Center
Clients Approx Budget: Need Best Proposals
Volume of Work: 1 Year Contract
Description: We are US based looking to outsource our requirement of Call Center Service. We are looking for Temporary Staff for Call Center. The duration of the contract is 1 year with the extension for 3, one year periods
Scope:
1. Provide staffing services for call center
2. Respond up to assigned quotas of calls per day
3. Provide up to 16 personnel to staff a call center working eight (8) hours per day
4. Collect information regarding illness and injury complaints.
5. The days and hours of the call center are Sunday through Thursday from 12:30 pm to 9:00 pm with a half an hour lunch.
This is an on shore and off site tender. Interested service providers are requested to contact no later than August, 4, 2011 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United States
Posted Date: 07-07-2011
Want to Apply for this
ID: 1011532
Category: Call Center Services
Title: Temporary Staff for Call Center
Clients Approx Budget: Need Best Proposals
Volume of Work: 1 Year Contract
Description: We are US based looking to outsource our requirement of Call Center Service. We are looking for Temporary Staff for Call Center. The duration of the contract is 1 year with the extension for 3, one year periods
Scope:
1. Provide staffing services for call center
2. Respond up to assigned quotas of calls per day
3. Provide up to 16 personnel to staff a call center working eight (8) hours per day
4. Collect information regarding illness and injury complaints.
5. The days and hours of the call center are Sunday through Thursday from 12:30 pm to 9:00 pm with a half an hour lunch.
This is an on shore and off site tender. Interested service providers are requested to contact no later than August, 4, 2011 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.
Country: United States
Posted Date: 07-07-2011
Want to Apply for this
Subscribe to:
Posts (Atom)