Call Answering Service

Type: Tender
ID: 1006970
Category: Call Center Services
Title: Call Answering Service
Clients Approx Budget: Need Best Proposals
Volume of Work: 1 Year Contract
Description: We are US based looking to outsource our requirement of Call Center Service. We are looking for call answering service. The duration of the contract is 1 year with the possibility of further extension for 4 years.

Scope:
1. Contractor is required to answer all incoming calls during off-duty hours and office closures. Approximately 3000 to 7600 calls can be received during peak months.
2. Contractor is required to answer all incoming calls during normal business hours when staff is out of the office.
3. Contractor shall provide qualified Bilingual English/Spanish operators, at all
Times, to perform the work required.
4. All incoming calls shall be answered by the third ring.
5. All calls shall be recorded and be available upon request in a WAV file format.
6. Contractor shall provide a monthly activity report.

This is an on shore and off site tender. Interested service providers are requested to contact no later than May, 14, 2010 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.

Country: United States

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