Call Center Service for Authority

Type: Tender
ID: 1011597
Category: Call Center Services
Title: Call Center Service for Authority
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are US based looking to outsource our requirement of Call Center Service. We are looking for Call Center Service for Authority.

Scope:
1. Provide state of art call center service
2. Center must be capable of providing automated voice response and live operator response
3. Center must be equipped with appropriate redundancy to mitigate equipment malfunction/outage
4. Provide a plan for resolving service outages and emergency problems
5. Perform monthly inbound traffic studies on their telephone system to ensure validation of call flow and trunk capacity
6. We need multilingual representatives that shall speak Spanish and available during all live operator response hours.

This is an on shore and off site tender. Interested service providers are requested to contact no later than July, 20, 2011 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.

Country: United States
Posted Date: 14-07-2011

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