Inbound Contact Center Service

Type: Tender
ID: 1010655
Category: Call Center Services
Title: Inbound Contact Center Service
Clients Approx Budget: Need Best Proposals
Volume of Work: 3 Years Contract
Description: We are UK based looking to outsource our requirement of Call Center Service. We are looking for provision of inbound contact center service. The duration of the contract is 3 years.

Scope:
1. Fully managed Contact center services
2. Handling inbound customer contacts via voice and non voice channels including
- Email
- Web chat
- SMS
- Provision of an appropriate high quality customer service
3. Report on all activity on a daily, weekly, monthly and end-of-campaign basis
4. Recommend process, technology and other solution-related improvements
5. Improve the customer experience through feedback and analysis of performance.

This is an on shore and off site tender. Interested service providers are requested to contact no later than May, 6, 2011 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.

Country: United Kingdom
Posted Date: 06-04-2011

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