Telephone Answering Service

Type: Tender
ID: 1008636
Category: Call Center Services
Title: Telephone Answering Service
Clients Approx Budget: 270000 and 520000 GBP
Volume of Work: 5 Years Contract
Description: We are UK based looking to outsource our requirement of Call Center Service. We are looking for provision of telephone answering service. The duration of the contract is 5 years.

Scope:
1. Monitoring service for existing community alarm services. This service will be required on a 24-hour basis for every day of the contract.
2. Provider must be capable of fulfilling the call handling activities arising under this requirement.
3. Data Entry-Contractor will be required to update the service user and scheme records within your systems.
4. Call Handling - Contractor shall ensure that calls are answered courteously, in the manner agreed for the service users, and with due regard to the caller’s needs and concerns.

This is an on shore and off site tender. The estimated tender value is 27000 and 520000 GBP. Interested service providers are requested to contact no later than October, 12, 2010 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.

Country: United Kingdom

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