Customer Service and Call Center Services

Type: Tender
ID: 1012329
Category: Call Center Services
Title: Customer Service and Call Center Services
Clients Approx Budget: Need Best Proposals
Volume of Work: 5 Years Contract
Description: We are US based looking to outsource our requirement of Call Center Service. We are looking for Customer Service and Call Center Services. The duration of the contract is 5 years.

Scope:
1. Customer service to be utilized in billing process including call center, written/email, in-person correspondence
2. Approximately 320,000 customer service phone calls are received each year
3. Allows customers to access Customer Service Representatives during normal Call Center hours of operation that are fluent in both English and Spanish
4. Allows customers to enter into payment arrangements
5. Provides detailed inquiry and payment reports on a daily basis.

This is an onshore and offsite tender. Interested service providers are requested to contact no later than October, 26, 2011 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.

Country: United States
Posted Date: 22-09-2011

Want to Apply for this