Provision Of Telephone Answering Service

Type: Tender
ID: 1008385
Category: Call Center Services
Title: Provision Of Telephone Answering Service
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are US based looking to outsource our requirement of Call Center Service. We are looking for provision of telephone answering service.

Scope:
1. Provide nurse advice line services.
2. All calls shall be answered following nationally recognized guidelines for symptom based calls.
3. Timely call management and individual/aggregate reports of activity.
4. Triage callers to assist them in taking responsibility for their personal healthcare management and to direct them to an appropriate level of care.
5. Telephone nurse triage services, processing, administration and management to include data collection and reporting.

This is an on shore and off site tender. Interested service providers are requested to contact no later than September, 7, 2010 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.

Country: United States

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