Call Box Call Answering Services

Type: Tender
ID: 1011107
Category: Call Center Services
Title: Call Box Call Answering Services
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are US based looking to outsource our requirement of Call Center Service. We are looking for Call Box Call Answering Services.

Scope:
1. Install, maintain and operate a motorist aid call box system
2. To establish and operate a Call Box Call Answering Center that will answer 100% of the voice and TTY calls generated by the call box program, including 511 Freeway Aid calls.
3. The selected contractor will be expected to answer 100% of the calls generated by their call box programs.
4. The contracts resulting from this RFP will be for a period of two years and ten months.
5. We have received 11,388 calls in the year 2010 (Jan to Dec).

This is an on shore and off site tender. Interested service providers are requested to contact no later than June, 11, 2011 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.

Country: United States
Posted Date: 21-05-2011

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