Call Center/Helpdesk Service For Educational Institution

Type: Tender
ID: 1010467
Category: Call Center Services
Title: Call Center/Helpdesk Service For Educational Institution
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are US based looking to outsource our requirement of Call Center Service. We are looking for call center/helpdesk service for educational institution.

Scope:
1. Call center needs to handle inbound and outbound communications for callers contacting us.
2. Contract will be for a period of 5 years.
3. The call center must operate 24/7/365.
4. Approximate 427,000 Outbound Calls in the year of 2010.
5. In 2010, Financial Aid Office received approximately 163,500 inbound phone calls, 57,000 emails, and 8,500 chat sessions.
6. In 2010, Student Accounts received approximately 109,000 inbound calls.
7. In 2010, Technical Support received over 115,000 contacts via phone, email, Web Ticket, and chat.

This is an onshore and off site tender. Interested service providers are requested to contact no later than April, 1, 2011 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.

Country: United States
Posted Date: 18-03-2011

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