Operation Of 24x7 Call Center

Type: Tender
ID: 1007907
Category: Call Center Services
Title: Operation Of 24x7 Call Center
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are India (Rajasthan) based looking to outsource our requirement of Call Center Service. We are looking for Set up and Operation of Call Center. We are looking to engage a Service Provider with demonstrated experience in the field of operating Call Center to provide advisory & technical support, training & capacity building support, ensuring regulatory approval etc. for setting up and Operation & Management of Call Center in Rajasthan.

Scope:
1. Call Center will be a Query Redress System with IVRS (Interactive Voice Response System) system & solution of queries through post cards (offline) & e-mail etc. The queries will be posted on the web portal in audio format & answered by experts within 24 hours.
2. Call Center through an accessible toll free number would help farming communities to share and discuss their farming practices, experience, problems, weather patterns, market needs and all other activities which would improve livelihood and quality of life of the farming communities.
3. Call Center would be operative on 24X7 basis (i.e. from 6.00 AM to 10.00 PM in two shifts) and will answer queries from farmers across the state throughout the year.
4. Service Provider will have to hire twelve Agriculture graduates/Post graduates as Call Center agents to handle Call Center queries.
5. Call Center Development Activities will include:
a. Preparation of a conceptual project report, preliminary design of Call Center, prediction of coverage and estimation of field strength, Communication need identification, Cost Estimation, concept-to-execution plans etc.
b. Ensuring all regulatory approval for setting up Call Center such as:
i. Preparation of Proposals for setting up Call Center as per guidelines on our behalf
ii. Establishing technical infrastructure comprising of computers, telephone lines with head phones and teleconferencing facility, support of server and internet connectivity etc at Call Center
iii. Develop necessary software
iv. Operation and billing of all incoming and outgoing calls through a toll free number both from all land lines as well as from all mobile networks throughout the state shall be borne by Service Provider.
6. Call Center Implementation Support Activities will include:
a. Regular training and orientation workshop of Call Center experts will be organized by Service Provider in consultation with us.
b. Regular publicity of Call Center toll free number through audio video and newspaper, pamphlets, folders, booklets, hoarding and wall painting etc. by Service Provider.

This is an on shore and off site tender. Interested service providers are requested to contact no later than August, 15, 2010, 3:00 PM by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.

Country: India

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