After Hours Call Answering Service

Type: Tender
ID: 1007781
Category: Call Center Services
Title: After Hours Call Answering Service
Clients Approx Budget: Need Best Proposals
Volume of Work:
Description: We are US based looking to outsource our requirement of Call Center Service. We are looking for After hours call answering service. The duration of the contract is 2 years.

Scope:
1. The City has approximately 40,000 customers for all City services combined, with approximately 13,000 of those being Electric Service customers.
2. At a minimum, telephone calls received during the following days / times
- Monday through Friday: After 5:00 P.M. and before 8:00 A.M.
- Saturday: 24-hours a day
- Sunday: 24-hours a day
- City-observed Holidays: 24-hours a day
- Inclement Weather and other Non-Scheduled Closures: As requested
- All days / times listed herein are based upon the Eastern Time Zone of the United States
3. All calls must be answered within four (4) rings.
4. All calls are to be handled by a live person. All calls must be answered by an individual who understands and speaks English fluently.
5. Callers shall not be placed on hold in excess of three (3) minutes at any one time.

This is an on shore and off site tender. Interested service providers are requested to contact no later than July, 29, 2010, 4:00 PM by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.

Country: United States

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